Consumer Redressal

I CONSTRUCTED AN HOUSE IN MY VILLAGE NAMELY KATTAL BRAHAMANA TEH HIRANAGAR DISTT KATHUA JAMMU AND KASHMIR. I PAID THE MONEY TO A LOCAL SHOPKEEPER FOR MANUFACTURING AND INSTALLING THE STEEL RAILING FOR MY STAIR CASE FROM ONE SHOPKEEPER AND ONE IRON GATE AND RAILING FOR ROOFTOP FROM ANOTHER SHOPKEEPER. BOTH OF THEM HAVE PUT A VERY SUB STANDARD MATERIAL AND HAS CLEARLY REFUSED TO ENTERTAIN ANY PROBLEM IN THIS REGARD AND ALSO REFUSED TO GIVE THE BILL FOR SAME. WE WERE FEELING LIKE HELPLESS BUT SUDDENLY SEARCHING IT ON GOOGLE I FOUND THIS WEBSITE CONSUMER REDRESSAL FORUM AND SUBSEQUENTLY SUBMITTING THE COMPLAINT THROUGH THIS WEBSITE. PLEASE GUIDE WHAT CAN BE DONE AS IT IS ALMOST ABOUT TO COMPLETE ONE YEAR.PLEASE GUIDE