Consumer Redressal

Accessory not received i have ordered a kodak i2400 scanner last week from snapdeal.com, and got the product on 05.03.2015. When ordering the product a lot of calls and email communication had been done between us regarding the Accessory (which is to be provided with the scanner), their technical support engineer called me and promised me that they would send the "Legal and A3 Flatbed Accessory" with the product as they mentioned on their website "http://www.snapdeal.com/product/kodak-i2400-scanner/1205014741#bcrumbSearch:kodak%20i2400". but when i received the product it was without any accessory, i was surprised and complaint immediately to snapdeal, they registered my complaint, but it has been many days they are not responding to my complaint, i have wrote many mails to them and telephoned them many time, but they are not responding.