Consumer Redressal

Extremely shocked to see such kind of apathy towards a consumer from a Global organisation which earns it's bread and butter from services. Every time an executive calls and states a different cause for the problem being faced, basically makes an excuse. All trying to be a part of problem, no body is providing a solution. Someone says "you can chose a lower plan, this plan cannot be given" Someone says "verification negative because Security guard of the building doesn't know you". Who is to make them understand that I opened the door to my house and showed all documents during the surprise verification visit and that security guards are changed by the agency every month. Someone says "We need advance payment from you, since we do not think you are capable of paying Rs 1299/month. Starting from registering a complaint on Customer care, highlighting on Social media to escalating the complaint everyone, Vodafone has been apathetic towards their consumer.