Consumer Redressal

I have bought a mobile phone namely Desire 210 of your esteemed company 'HTC' but unfortunately within six months this phone was malfunctioning. Thereafter, I went to the nearest service centre located at TVS Electronics Ltd., 218 & 129 2nd Floor, E-Mall Near Chandni Chowk Metro Station, Kolkata - 700 072 for repairing my set.The delivery date of the repaired mobile is on 27.02.2015. On that day, the attended of the service centre informed me that the parts of the said mobile is not available as it was on transit to receive that centre and made a commitment that this would be prepared within a week. Unfortunately after that incidence, they repeatedly inform that it will be delivered on next week but all are in vain. It is yet to be delivered till date i.e. 11.03.2015