Consumer Redressal

I lost my bag while travelling on flight 9W2105 (Jet Airways) on 4th April 2012 from mumbai to bangalore. On arrival at the blore airport, i could not find my baggage. So I filed a complaint for it , I was told that if not found within 14 days it would declared as lost and thus liable for compensation. Since than i have been following up regularly with the baggage dept but they are saying there is no contact number of the claims department. They have just given me one email of claims department where they are not even replying to my mails. There is no person taken responsibility with whom i can speak regarding the claim.It has been more than 3 months since I lost my bag and I am not getting any response from Jet Airways.