Consumer Redressal

ME 76 YEAR OLD WIDOW LADY WHO LOST HER SON LATE ARUN KUMAR GANGULY ON 19.11.13. A SAVING BANK ACCT.(075510400008808)IN THE NAME OF 1.SUSOMA GANGULY 2.MY LATE SON ARUN KUMAR GANGULY 3. DEEPTI KANA GANGULY (WIFE OF MY LATE SON) WAS REQUESTED TO FREEZE AND IN THE SUBSEQUENT DAYS BANK NOTIFIES ME ABOUT THE FREEZING OF THE ACCOUNT BY ISSUING A LETTER DATED 31.12.13.BUT ALTHOUGH KNOWING ABOUT IT,THE IDBI,BANK CONTINUES CREDITING IN THAT A/C. OTHER THAN THIS ISSUE 2 FIXED DEPOSITS WITH EITHER/SURVIVOR MODE(A/C NO. 0755107000014580 & 0755107000017365)IS IN THE NAME OF SUSOMA GANGULY & LT.ARUN KUMAR GANGULY, AFTER DEATH OF MY SON I HAVE REQUESTED THE BANK TO PAY THE MONEY SINCE I HAVE NO SOURCE OF INCOME AND WITH DETERIORATING HEALTH CONDITION IT HAS TURNED VERY DIFFICULT TO SURVIVE IN POOR ECONOMIC CONDITION. I HAVE RANGED THE BRANCH HEAD,IDBI RUPNARAYANPUR(00755), SEVERAL TIMES ADDRESSING THE ISSUE AND ALSO WRITING SEVERAL APPLICATIONS BANK AUTHORITY HAVE NOT ADDRESSED THIS BUT DELAYING IT.