Consumer Redressal

Dear sir I purchased tubular battery IM 15000 bearing SNo 3WF052811016541 from Sheikh Electronic BARAMULLA under his bill No 7264 dated: 10.02.2015 for Rs 16500. The said battery from the date of installation is not working. The issue was brought to the notice of said dealer who asked me to register a complaint with customer care or take the battery to service station. He also stated that the battery might be deep discharged because the batteries remain in stores. I raised a question to him that in that case why don't you first recharge these batteries and then put them on sale. I registered a complaint with customer care under their number NJNH0150304205 but no response. I went to service centre and they asked me to get battery at the service centre and it will take at least 10 days to check the product. I told them give me a stand by battery till u check it but they said we don't have. I emailed their head office and contacted the higher authorities in Exide but no response.