Consumer Redressal

Dear Sir/Madam, Please note that I have deposited my phone(Spice Stellar Glamour Mi-436) to spice authorized service centre " Lakshni Telecom" on 15.01.2015 vide Service request Number - 25101823F10042. I have received a sms on 02.02.2015 from spice that my phone is repaired & ready to be delivered within two working days. But the service centre is refusing to deliver my product.They said that the phone has not come to them & also they have said me today that it will take two months more to delivery of my phone. I cannot understand that what is happen there. If a sms came to my mobile saying that my phone is repaired & ready for collection then what is the problem to deliver my phone by service centre. I am facing tremendous problem without my phone. If it is not repaired by spice service centre then please refund me the money of my phone as it is under warranty period. Please check the matter & revert back to me within due time.