Consumer Redressal

Tata Docomo website lists a post-paid plan called \"My Family Plan.\" Here is the url for that page: http://www.tatadocomo.com/my-family-plan.aspx With this plan, you can get 3 to 5 numbers in one account for Rs.999 a month. All numbers can share voice minutes, sms, and data. And there is only one bill for all numbers. This plan is good for me because my children use only data and I use only voice. (We all use SMS.) I had requested for this plan *online* (in October 2012). I had never approached any other Docomo store - I only applied for it on Docomo website. Then several people, apparently Docomo AGENTS contacted me and one of them came to my house after I explained to him what plan I wanted (My Family Plan with 3 new numbers and 2 MNPs). He gave me 5 SIM cards and asked me to sign 5 applications and took advance and left. But then those 5 numbers got activated as 4 DIFFERENT MyFamily Plans with only the 2 ported numbers in 1 MyFamilyPlan, and the other 3 are independent numbers. Immediately I called customer support but all they did was to convert each of the 3 numbers into 3 separate MyFamily Plans each having only one number. They started charging me Rs 999 x 4 + tax = about 5000 per month. They are also charging over usage for data because we don\'t have a combined account to pool our data usage. I called and asked them to correct this numerous times to no avail. I sent them multiple emails but nothing was done. I sent them in writing in Courier but no use. Finally on January 31st I sent email to cancel 3 of the 5 numbers and got confirmation numbers also. I paid them more than 5000 rupees so far for 3 months which is more than I would have owed for 1 account that I had requested. However, Docomo call center calls me even today after I told them patiently for so many months what the problem was and that I do not owe them any money. They still want me to pay the rest of the incorrectly billed amount coming to about Rs. 2500. They call me separately for each of the 3 numbers. I even wrote to you (APPELLATE.KK@tatadocomo.com) on Feb 11, 2013. No response from them. Please resolve this as I am getting harrassing calls from Docomo demanding payment for all accounts. Thanks and Regards, Sivaram. ramparchuri@gmail.com