Consumer Redressal

I BROUGHT A NEW MOBILE CELKON A 95 ( FROM POORVIK MOBILES SHOWROOM AT MYLAPORE CHENNAI 600004, ON 19TH JUNE 2012, JUST 10 DAYS AFTER THE PURCHASE THAT IS FROM 29TH JUNE, THE MOBILE IS NOT WORKING PROPERLY, THE MOBILE DISPLAY SHOWS FULL OF HORIZONTAL LINES, WHEN SOMEBODY CALLS, AND BEING A TOUCH PHONE, THE TOUCH OPTIONS DOES NOT WORK, & THE SCREEN GETS HANGED, WHEN I APPORCHED THE SHOWROOM, THEY TOOK A NOTE OF IT, AND ASKED ME TO LEAVE THE MOBILE, WITH ALL THE ACCESSORIES & SAID, WILL CALL THE MANUFCTUERE FOR A REPLACEMENT, SINCE IT IS ONLY 2 WEEKS AFTER PURCHASE, (THIS IS ON 2ND JULY) TODAY THAT IS ON 3RD jULY, THEY SAY, THEY CANNOT DO ANYTHING, AS THE MANUFACTURER HAS REJECTED THIS PIECE OF MOBILE, SINCE IT HAD SOME SCRATCHES, i EVEN CALLED THE CUSTOMER CARE NO OF POORVIKA, THEY SAID THEY WOULD LOOK INTO THE SAME AND WOULD GET BACK TO ME, LATER WITH IN HALF AN HOUR, THEY CALLED ME AND SAID, NOTHING CAN BE DONE, SINCE ONCE SOLD, THEY HAVE NO RESPONSIBILITY. i HAVE SPENT AN AMOUNT OF RS 5,500/- FOR THE SAME, I COME FROM A MIDDLE CLASS FAMILY, AND CANNOT LEAVE MY AMOUNT. REQUEST YOU TO PLEASE LOOK INTO THE SAME AND RENDER JUSTICE MODEL NO:- CELKON A95 INVOICE NO:- 005547 BILL AMT:- 5,500/- MOBILE IMEI NO:- 911215500021268 DT OF PURCHASE:- 19/06/2012 SHOWROOM ADDRESS:- POORVIKA MOBILES PRIVATE LIMITED, #53/33, RK MUTT ROAD,MYLAPORE CHENNAI 4. C VASUDEVAN