Consumer Redressal

Sir, I bought Sony 40" TV int he month on May 2013. The panel of the TV got damaged and the repair cost that Sony is asking for is around INR 21,000.00. They say it is out of warranty. I am directly aware of other 5-6 members who had the same problem and everybody end up buying a new TV, My concern is that Sony is selling bad quality TV and even their service center people say that it may happen to 10 out of 100 TVs which isnot justified to my conscience. I had bought it for big money and it is not worth. I can certainly say that this is cheating and I am sure that they cannot even guarantee their product for 5 years as most of them would require a replacement. Sir, I need help from your side to help me and many of the other who are being cheated. My Service request id with their service center (Madonna Sales and Services, Pattoom Palace, Trivandrum) is 23699078