Consumer Redressal

Boradband Complain to BSNL Bikaner, Rajasthan. continuously poor service and complete failure in solving problem persisting now for as long as six months. We have subscribed to the ULD 1000 combo plan, where we are supposed to get the speed of 2mbps for first 5 GBs and then a limited speed of up 500 kbps. Unfortunately, we are just getting at the maximum around 40-45 kbps during best of the days. Sometimes it would go down to 20-25 kbps. In addition to this we also get a lot of noise in the line. We have got everything checked at our end. Having complained so many times, line men have visited tens of times, and things have been properly diagnosed. Unfortunately there still has not been any result delivered to us. The speed throughout the month remains the same. The line men suggested that there is earth/static in the main line that is coming from the exchange, and at the junction box its is shorting the old connections. We got this checked at the exchange and at the server and it was confirmed. THe server room also suggested that this is surely affecting the speed, as beyond a certain level of earth, the system starts regulating the flow. Based on this, some of BSNL officer even promised to get the junction box replaced. They also said that they will also get the port at exchange changed, as that port would be very old and surely be shorting. Unfortunately till today, nothing has been done, neither port nor the junction box. and during all this, despite we paying the fixed monthly rental for the broadband, we fail to get the committed speed and the service from BSNL. For the last one month, we are facing even worse situation. The server is continuously dropping the ADSL line , or sometime just not holding on to the WAN IP assigned. We understand that for the last three four days, it might be due to the cyber attack and the global internet slow down, however we\'d fail to understand why our long standing problems would remain unresolved for as long as six or more months. Should we just pay half of the rental if we are not getting the committed delivery. We request you once again form on the behalf of Consumer Redressal to look into the matter and sort the issues asap. We hope BSNL understands that its customer deserves a better service with regards 151- 2545097