Consumer Redressal

hi this is sandeep. i was using a vodafone mobile with number 8886886814 since two years with a gprs plan of 300 per month. i thought of activating 3g account and called the customer care they took my request and deactivated my existing gprs plan without activating my 3g plan as requested. after 15 days i was asked to pay 3000 rupees for using data.i called the costumer care about this they say that there is no request for activation of 3g plan and they have deactivated my existing 2g plan. i never had any kind of message or call or email regarding deactivation of my 2g plan.when on repeated calling regarding why my 3g account was not activated after 15 days they say that they stopped providing new 3g connections.even this information was given to me on myself making many calls to the costumer care. the irony was first few calls where answered and i was told that my connection will be activated in 24hrs. vodafone guys have robbed 3000rs from me for using a deactivated account