Consumer Redressal

Dear Sir I have a home loan a/c (customer id 77322799) with IDBI bank. Every month 10th bank used to recover the emi amount rs 32154 from my IDBI bank savings a/c no 0202104000346146. But on 10/01/2015 despite being sufficient fund available in my savings a/c they did not recover the emi in time. I called the bank and they informed that due to technical reason emi was not recovered on 10/01/2015. Later they recovered emi on 23/01/2015. I requseted to update the outstanding amount as rs- 2436611 on 10/01/2015 only but the bank is keeping rs -2468765 as outstanding amount. Because of this discrepancy interest amount from 10/01/2015 to 09/02/2015 is also wrongly mentioned in the statement as rs 21329 whereas the correct interest amount should be rs 21212. The case has been already put up to the bank's customer service department but they are not able to rectify the problem. Hence I request your good self to take necessary action in this regard.