Consumer Redressal

Taxi for sure is never sure, Recently I had booked a taxi from them for dropping at New Delhi Railway station at 8:15 pm on 18 Feb with Trip ID - TFS-PP-C10808744 but at the last moment they send sms that wait for few moments as our driver will be late or call us for cancellation, I waited but none came as I had to catch a train therefore I contacted a local taxi waala for dropping at station as my train was at 10 pm and I will miss that. The local taxi waala charged me thrice the normal charge as he knew that its urgent and I paid bcoz I was with my family and confirmed AC tickets .The irresponsible behaviour of Taxi for sure cost me dearly as I reached station late and was unable to take Dinner Packed and caused mental agony and pain, me and my family slept without food and water as Train was Duranto which has no stoppage and no pantry. Thus,I request that Taxi for sure should compensate me for causing me loss of extra money and pain and due to them me and