Consumer Redressal

M/s Freeman Measures Ltd., Ludhiana sent me an item by First Flight Courier, from Ludhiana on 22nd Jan. 2015, which was delivered to me on 30th Jan. 2015 at ~1.45 pm (9 days later). Tracking reveals that the consignment (docket no. I00700066745) arrived at Thanisandra, Bengaluru on 24th Jan and internal misroute caused the delay. I was unable to reach their customer care at Bengaluru over phone. I sent an e-mail complaint to their Mumbai and Bengaluru office on 31st Jan and 5th Feb. No reply from these offices. I contacted Ms. Anisha, at their Mumbai office over phone on 2 occasions, who acknowledged the receipt of my e-mail, asked me to contact Ms. Nishad at Bengaluru, who in turn directed me to Mr. Kondaiah G, their Assistant Manager at Bengaluru. I contacted Mr. Kondaiah over the phone (25th Feb.). He shouted at me to contact my sender at Ludhiana for claims and disconnected the phone. Thus, I lodge a strong complaint against First Flight Courier Pvt. Ltd. for delay in delivery.