Consumer Redressal

Dated: 17/04/2013 To The consumer Redressal Sub: Not proving documents for reimbursement and refunding balance amount Rs. 8645/- in respect of Policy No. 221503 /21/13/01/00000127 for MCSV Policy. Dear Sir/Madam I was transferred from Jhansi (U.P) to Shaktinagar (U.P) on administrative transfer and my baggage was transported by M/s Jyoti Best Packers & Movers, Lucknow. The transporter offered comprehensive Insurance from M/s United India Insurance Co. Limited (UIICL) for total baggage value Rs.3,58,000/- and asked for Rs.9158/- as premium. My organization reimburse actual premium amount, so trusting on Mr. D.N Chowdhry (Branch Manager, Lucknow) I paid Rs.9158/- whereas actual amount paid to M/s United India Insurance Co. Limited including Service tax is Rs. 513/- only. It is a serious breach of trust, fortunately except few scratches & dents there is no major baggage damage. Moreover since 3rd April-13 I have been requesting Sh. D.N Chowdhry but never got convincing reply, Original policy document & Money receipt for Rs.9158/- from M/s UIICL. Further, I have paid mutually agreed total amount for theit services and having receipt for the same. In view of the above, I expect that M/s Jyoti Best Packers & Movers will take immediate action to refund my balance amount Rs.8645/- within (04) four days to maintain their reputation in the market and trust among customer. Hope M/s Jyoti Best Packers & Movers will realize and will not like to have dent in their reputation and market. Regards (A.K.Saxena) Addl. General Manager (TA-E) SSTPS NTPC ( A Govt. Of India Enterprise) P.O Shaktinagar Sonebhadra – 231222 (U.P) M: 8005493099 / 9453048833 My bank details: Abhai Kumar Saxena/S.B.I Parichha (Jhansi – U.P)/A.C No. 30130696243/IFSC Code SBIN0006149/Branch Code : 006149