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Complaint #10851 — SUBRATO SEN
Filed: 20 Feb 2015 ·
Address: G-1, Devbhoomi Nagar, D-Cabin Sabarmati, Ahmedabad - 380019
I booked an air-ticket online through makemytrip.com, for my wife Mrs. Sumita Sen - Booking ref NF 2202946447886 - PNR No. NER33B for Spicejet flight SG-819 to travel from Kolkata-Mumbai on 25th Dec 2014. I was informed by makemytrip.com on 14th Dec that this flight was cancelled by Spicejet. Consequently, I had to immediately purchase another ticket (Booking ref NF2201039790703)through makemytrip.com on Indigo flight at double the cost. I have repeatedly sent about 8 reminders to makemytrip.com for refund of Spicejet fare but no avail. I also have escalated the case to their Management Representative Ms. Geeta Eral (Head - Customer Relations) but she has not bothered to contact me with any detail on the situation. Kindly help to get me a refund of my spicejet ticket and also the differential fare I had to pay extra on another airline due to the resulting cancellation.