Consumer Redressal

On 8th Dec,2014 I have received a call from "My e outlet"(as written in the package bill)saying it is from HDFC Bank outlet division.They provided half info & took Rs.23000/-from my HDFC credit card.Then when I tried to cancel that,they refunded 13000 & said after I confirm the voucher codes,which will be sent by them,rest(8999/-)will be refunded. After several calls by me,I finally received a broken grinder & 2 vouchers(though some other things were written in the bill). After sharing the code,one Transaction ID is given & verification of it made in 9th Jan,2015.But still I haven't received the refund. Now whenever I call them,they are saying excuses like accident of concerned person,bank issues etc.Last time when I wanted some mail ID's,they provided one fake ID. I also send this message in My E Outlet site.But I haven't received any respond. Also I have spent more than 300/-just by calling them.Sharing the contact no.s of them 9899232867 & 7838508725. Please look into this matter.