Consumer Redressal

My Reliance BigTV Smart Card No is 200594758585 I have called the customer care of Reliance on 19th February @ 1:30 AM from my registered cell (No 9630834287) as i was unable to watch Channel No 315 which was available till 18th Feb for which i spoke to the customer care he told me that this channel is not available in your pack instead it is chargeable channel charge of which is Rs.16/- per month and he told me that you are lying on hearing this i told him to transfer my call to a senior executive, which was done by him and on asking the senior the response given was "SOJA BEY CHANNEL NAHI AAYEGA" were the wordings of the senior executive Again i want to inform that the channel is still unavailable and which was available till 18th feb from the day i have recharged for 1 year pack. for filing a complaint against the executive i have made 25 calls but the calls are disconnected by the customer care department.