Consumer Redressal

I was transferred from Mumbai to Kolkata and booked Tirupati Balaji to pack and move my belongings from Mumabi to Kolkata quarters. They came on 9th Feb'15 and promised to reach things within 5-6 days meaning by 13-14th Feb. Today is 19th Feb, 11 days have passed and I still haven't received my goods. Nobody is answering now. I was informed the goods would arrive at 6:30PM. After waiting for the whole day, I called at 10:30pm, the Mumbai Branch Manager of Tirupati Balaji Packers, Shri Raghuraj Sharma, had the audacity to say please eat and sleep, and that they'll check on the status today. Even till 11am on 19th Feb, I haven't heard anything from anyone. I have almost brand new TV, washing machine, sofa sets and my car. They charged me 5000+additional service charge more than what they had quoted and encashed the cheque the very next day, but I'm still to hear from them. I had met with an accident and had to undergo surgery in Kolkata's CMRI, but I'm having to lie on the ground. Help!