Consumer Redressal

This complaint is regarding Spicejet airlines.We were travelling to chennai from kolkata on 12th of this month for my mother's liver transplant surgery,for which it was utmost necessary to catch that 4:20PM flight.After we reached the airport,the concerned official issued the boarding pass but denied us to board the flight citing reasons that they dont have enough time to check medical documents.we had the 'fit to fly' certificate but they just misbehaved and didn't allow us to board.We let the official talk to our doctors but he just continued to misbehave and said words like'let the patient die here,still we will not allow'.Naturaly refund was not made.Before ticketing online,I called them for help but customer care didnt receive after even trying for 30min. Anyways After all this we even complained to their customer service by mail with every details but still they are just not wanting to take any action as if its common for customers to listen to abusive words from their company.