Consumer Redressal

I was experiencing some display issues with my laptop, called HP's support number India, found that it is repairable in India, was directed to your hp support branch Jabil Global Services, MG Road, Gurgaon-122001, India. They looked into the matter on 26 Jan 2015, ensured me of total repair and gave me an expected date of 28-29 Jan 2015. Now, to my astonishment, they e-mailed me that this product is not supported in India for part replacement, even though my laptop is in International warranty. My complaint is based on the fact that I was assured of total repair of my laptop on their HP's customer care number 1800114772 on 23 Jan 2015 at 6:13pm, and on HP's chat support as well. This unprofessional and misguiding behavior is unacceptable. Either they shouldn't have claimed repair services or should render it as I was ill-conceived. Kindly examine the matter. Details of my laptop: Product no.- E8A56UA#ABA S/N- 5CD413135J Model- HP Pavilion TouchSmart 14-n019nr Notebook PC