Consumer Redressal

We took a relaincebroadband connection before 2 month back. from 2nd Feb 2015 our connection is dead and not working. I complaint on 2nd feb in evening for the same in reliance customer care. after 3days they told us they do not not have material to repair the connection. we complaint in reliance appellate forum also but they are not telling that how many days it will take to resolve the problem. The best part is that if I am going to take a new connection they are going to install within 24 hours in a same place but for my previous connection they have no time frame. I want to complain of reliance in consumer court for the same. pls give me suggestion and processes. Regards Giriraj carpanter 8602120002