Electonics / Electricals
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Complaint #10601 — Sanjay Shenoy
Filed: 11 Feb 2015 ·
Address: No 13/1, 1 D Cross, HVR Layout, Magadi Road, Bangalore - 560079, Karnataka State
I had purchased a mother board from a computer vendor in Bangalore in the year 2013. Now in the year 2015 the motherboard has a problem & needs repair. I took it to the manufacturer -Intel for service & the manufacturer has refused to repair the product under warranty, claiming that the product is out of warranty. I spoke to their customer care & mentioned the same. They had asked me to send the bill copy. I sent the scanned copy of the bill, to which Intel claims the bill is fraudulent & refuses to support. I have the product box which has a seal that claims the product has 3 years warranty. The warranty should start from the date of purchase of the product which I explained to the Intel person, however they are not ready to accept the same. The vendor from where I purchased the product also has informed me the same. Intel now states the warranty ended in 2014 not ready to provide the required repair even when the product is supposed to be in warranty
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