Consumer Redressal

Dear Authorities, Sub: Additional Charges on Credit Card which I am not liable since I was provided with wrong information from the banks side and charged even before I had received the credit card add on package (unlike, as told while selling the package to me on call). Have had a discussion thrice with the bank people (including senior manager) and explained them the whole situation/dispute repeatedly. After much efforts, they accepted the situation and agreed on their fault but were only open to reverse 50% of my late charge fee and I was told that no futhure conversation would happen and I would have to pay (even though its not my fault). Though it is a small amount for me, but ethically and in principles it is wrong. I feel helpless at this situation and feel that if I pay at this point they would exploit more people in such situations. Therefore I seek a clearance and be spared from all the inconvenience, waste of money/time and mental stress. Bank: Standard Chartered CC