Consumer Redressal

Dear Sir, I have shifted my household belongings from Gurgaon to kolkata on 31st January 2015 through Agarwal Logistics & Packers. They provide me the quotation of Rs 23448. I made payment of Rs 18000 through chek which is already cleared in Bank. Few days back the company guy Mr Vinay ( phone no 9212166643 & 9891266111) send me a bill of Rs 36998 by mail and asked me to complete rest of the payment. I was shocked by seeing the bill. It shows octroi bill 9000 and others 1500. I asked for octroi bill and said that i will pay entire money while i get the bill. But he insist me that first i need to submit the full payment. Thats why i make rest of the payment as i did not have second choice. Though i make complete payment but still they are not delivering the material. I called him every day. he said that it will deliver tomorrow. But all fake commitment. Even i asked for local person with whom i can co-ordinate. But he is not giving any information. Now he is not picking my call. I am ve