Consumer Redressal

I ordered flower delivery online on 16th Jan 2015 at avasflowers.net. I never received an order confirmation but my credit card was debited nearly $60. I wrote to them immediately notifying them of the problem however they could not resolve it in time. Thereafter, I have been chasing them for a refund of my money since the service has not been delivered. They refused to help me over email and insisted I call the call centre. I spent 30 mins calling from an international number at midnight local time (for me). They still could not help me and kept dodging me around. I even offered to have someone visit them locally to collect cash if that was easier but no. They didn't respond to that. Now I am being dogded around on email, and am being told to liase directly with the bank if I want to "speed up the process". They have my money, they screwed up, they didn't give me the service, and now they are dodging me around. Please help Thank you Regards Dipti