Consumer Redressal

Dear Team Vodafone, This is to bring to your notice a case of extreme unprofessional-ism of your customer care centers. Here is a short summary of the event that has left me highly unsatisfied as consumer. I own a Vodafone NCR sim 9953455960 The following events at this store have left me so angry and upset that I have decided to stop using Vodafone services moving forward. 1) For the past 3 months starting from Month of October in mid 15th October my bill plan is changed from 199 to 349 without my consent. 2) On asking Vodafone customer care they say the plan is now deactivated refer to my conversation the same day in your call records. 3) Then in November I visited Vodafone store to resolve this issue , they told me it has been activated by server we will give you refund. 4) I did not receive the refund in the next month bill, they credit the charges but then debited the same amount at some other place as other charges. 5) In this month they activated some other paln of booster