Consumer Redressal

This is with reference to the Airtel 4G connection that I had gotten installed on 31st December and activation was done on 2nd of Jan. Mobile number: 8585880617 The connection was prepaid and I had taken the monthly 10 GB internet plan for which I have already paid 2 months advance of 1800. The connection has worked fine for the month of January but since 22nd January I am facing connectivity issues.The complaint reference numbers registered are: 59959506 on 22nd Jan 2015 60046790 on 28th Jan 2015 Both the times I received the response that there are issues due to the location and there are some site updates going on which will improve the connectivity and this should be addressed within the next 90 days. This means that I am not able to use the prepaid connection for the next 90 days.There is no explanation as to why I was not informed of the same during the installation and if there is a problem in the service then I sshould be eligible for a full refund on the device