Consumer Redressal

REFUND PENDING. I have ordered a smartphone panasonic eluga s on 11-01-2015.It was delievered on 16-01-2015 by snapdeal THE INDIA'S LARGEST ONLINE CHEATERS PLACE.When i switched on for the first time the screen was blinking and also problem with the sim slot, the next day itself 17-01-15 i have registered complaint, they said to visit service centre.Service centre was given a DOA certificate on 23-01-15.Snapdeal representative called up and said to courier the product but i had requested to reverse pickup, they said we will update in 48 hours, daily they were given the same reason we will update as soon as possible but on 27-01-15 they said we dont have reverse pickup in your area please the product we will reimbruse the courier charges.Finally i had courired the product through DTDC on 28-01-15 and i have got delievery conformation message on 29-01-15.When i called snapdeal customer care about the delivery of the product they said we did not get any update information we will update as soon as possible they used to tell daily the same thing they asked me to provide POD(proof of delivery) i have provided it on 02-02-15 but they are saying product is not delivered.I suffered by choosing worst online place snapdeal and hopeless customer support. I WANT MONEY BACK ALONG WITH COURIER CHARGES AND EXTRA COMPENSATION .My order number 4403075937