Consumer Redressal

Sir,We have purchased three electronics items from Great Eastern electronics-Serampore branch on 24th Jan'15.During that time they are giving offer cost to cost offer.items include-Sony LED,whirlpool fridge,ifb microoven.all the items got delivered on 25th jan night.Since 26th Jan was a public holiday,nobody came for installation.On 28th Jan,somebody came in the evening from Whirlpool for installation.when the cartoon was opened,there was dent in the frontside of the fridge.the office executive told that the same will be replaced within seven days.in the meantime he told that we can use the fridge.however till next day afternoon,there is no cooling effect in the fridge.we called the officer who visted us..he told he will try coming in the evening.however nobody turned up.next day I personally called up great eastern and conveyed my complain to them..the way they behaved that now there is no responsibilty from their part and everything whirlpool has to do. today(31st jan)morning I got a call from whirlpool regional office..they spoke regarding replacement and said that the model which was sold to me was a defective model..Whirlpool has already stopped the production and also conveyed to their dealer about the defects.However Great eastern sold the same to us ... I really want to complain against Great eastern serampore regarding misselling ....and completely blaming whirlpool for the same. Please address the issue on priority..as we need the fridge on priority...but almost one week gone..I am having a non functional fridge at my end.