Consumer Redressal

I purchasd a xolo q 2000 model mobile phone few months ago,but after 2 to 3 months it got faulted as its touchpad got faulted,i submit it for sevice on authorised service center but the problem is that today its 45 to 50 days over but they are not responding to me niether from customer care of xolo or niether from service center side now i dont know where is my mobile phone,and i am facing so much problem.