Consumer Redressal

I am being a customer of BSNL Land Line and Broad Band services for long time, is facing a tremendous treachery from BSNL. I opted for a Broad band Unlimited plan (BBG Combo ULD 945) where it was stated that I would be able to use 8 GB with high speed and after that internet speed would become lower (512 kbps). But tonight whenever I tried to connect internet, I was redirected to a BSNL page showing that I surpassed the 'Fare Use limit' and I could now opt for a 'voucher' with extra-payment for continuing with higher speed, or 'Decline' the offer and use internet with lower speed. I opted 'Decline' and after 10 minutes of wait I only got a message stating, 'Sorry we could not process your request right now, Please try after some time', thereby compelling me to remain without internet. I kept trying for 2 hrs. I think this is a serious case of fraud by BSNL, amounting to a scam. apart from increasing tariff for plans now and then. I want justice & punishment for responsible officers.