Consumer Redressal

An additional fee of RS.25 per head is colected as maintanence fee of 3D galsses in Cinemax, Oberon Mall,Kochi.It is undestandable to collect a caution deposit and charge the customer in case of any damage, but instead even after returning without any damage they keep the amount as maintanenece fee. the ticket fee itself ranges from 100 to 300 depending on timing, still they charge an additonal Rs.25 for 3D glass.Having returned the item without any damage , its only fair that the customer is refunded the amount ,just like any amount collected as caution deposit. We request your good office to kindly look into this matter as we felt it as an exploitation of the consumer since the consumer is not informed about this additional charge during booking of ticket.