Consumer Redressal

Sir, Sub:Complaint I have signed a service contract of my water purifier with Eureka Forbes on 13th of June 2014 for one year.The payment was made vide cheque No 053852 dt 13/6/2014 under their receipt No:10 23636639. I have lodged number of complaints time and again since 13th of june 2014 for the correction of fault as it was not functioning properly and the water it supply was not pure but they didnot pay due attention to it. Now on 24/12/2014 i have lodged under ticket No.0079586769 stating therein that the purifier is stopped functioning.It was followed by numerous emails dated 24/12,26/12,31/12,03/01,07/01. On 7 Jan,2015,i received a phone call from their Jammu service centre directing me to deliver the purifier to their office as they have to replace its pump which they got through courier from their concerned headquarter.Accordingly it was done and delivered to their office located at Trikuta Nagar. Meanwhile,numerous telephonic calls have been made for contacting their local tecnician Mr Ramesh,only few were listened by him and assuring me about its rectification at their earliest.On 20th of Jan he given me a number of his senior Mr Gurpreet,i talked to him and he assured me for its correction on the very next day but nothing is done so far.Pl help me Thanks Yours truly Surinder Gupta Customer Id 1007503690 Product Code:GWPDSENSA10000 Product Description:SENSA RO+UV