Consumer Redressal

I had given my watch for repair at World of Titan Aundh, Pune, Maharashtra on 13th December 2014. After a month, I called to get update but they kept my call on hold for 15-20 minutes and then disconnected. This behaviour was repeated 2-3 times in last ten days. Finally, today when I called, I came to know that watch has been repaired so I can collect. While collecting the watch I notice that they had broken the metal strap and fixed the broken part using some fixative. Because of this chemical fixation the metal rings in the strap were not moving freely. I requested the service as well as showroom Manger to look into the issue but they denied and said that it was like this from the beginning. My point is, if it would have been like this then definitely I must have informed them at the time of surrendering my watch for the repair, which was not the case. Moreover the staffs were not listening to my problems and started giving the excuses. I looked into the customer feedback register