Consumer Redressal

I had purchased the heating pad from this website for Rs 180/-. It was missing the charging cable for which I requested for reverse pickup and the refund of my money. Shopclues had sent me an email stating that they would be offering me 60 cluebucks. Which i had accepted thinking that its apart from my money because of the inconvenience caused and that is why I had sent confirmation on this email stating that credit my money back to my account + cluebucks that you are offering. I had only received cluebucks and not my money. The product that I received is of no use to me as i cant charge the heating pad. I have lost my money in buying the product which is offering me nothing. And why any person would accept the useless product for 60 Rs spending 180 Rs I seriously dont understand. That is why I had consistently mentioned in my emails that I need my money and do the reverse pickup. Now shopclues is stating that the complaint is resolved from their end.