Consumer Redressal

My lpg consumer no is 43974889(BPCL). My gas agency is Arun Gas Agency, Amravati Rd, Ravi Nagar Square,Nagpur-10. I had booked for refill cylinder through IVRS on 12/1/15. My booking No was 327406424. I have not recieved the refill till date. when i enquired with the gas agency i was told that my booking was cancelled in the system. The staff was very rude and gave very vague and unsatisfactory replies to my query regarding the reason for cancelling my booking. without assigning any reason.the ivrs system states that bookings upto 17/1/15 have been cleared. I have recently been transferred to Nagpur and i am left with 2empty cylinders and a family to feed because of the negligence of the gas agency. Also one of the reasons given by the agency for cancelling the earlier booking was that i had not linked my aadhar card which i did on the 20/1/15. can a booking be cancelled for that reason when the same has not been publicised by the agency and the customers are unaware that bookings cannot bedone without aadhar card?