Airline
Active
Complaint #10129 — Amit Bhatta
Filed: 27 Jan 2015 ·
Address: Pune
Booking ID: NN230386645965 I had booked my tickets from Mumbai to Dubai and back with this Booking ID. I changed my dates of travel from 2/02/15 to 18/02/15 and return dates from 8/02/15 to 28/02/15 on 25th January, 2015 around midnight. The concerned call centre executive who had handled my call was Mr. Amarpreet Singh with mail id Amanpreet.Singh2@makemytrip.com. He said that the change in fare along with all applicable taxes is Rs.7480/- and guided me through the make payment link and we made the necessary payments and transaction showed as successful. Following which he told me that I would receive an e-mail with the changed ticket details in next 6 hours. After 36 hours and several phones calls I have still had not received my changed ticket. Then executive Ms. Ruma on 26th January,2015 tells us that there has been an error in the calculation of the changed amount and now I have to pay more.Why should I pay for the mistake of their executive.I want action to be taken against them