Consumer Redressal

sir my name is amit kumar shaw...9830866894 is registered on my father's name....Ajay prasad shaw...m using vodafone postpaid service from last 18 month ... last month i was quitting vodafone because they chaged 198+tax extra from me.... i applied for port to docomo..... got a call from vodafone head office that u dont quit the compony your extra paid money will be weberd in next bill.... i said ok.. ..but when i got this month's bill, there was no deduction amount as they promised.... i tried to call vodafone head office from where i got the promise.... but the person ABHIJEET BASU misbehaved and said DO WHATEVER U CAN....MAIL TO VODAFONE CARE...I DONT KNOW ANY THING..... i mailed vodafone kolkara as well...... plese sir do any thing.......