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From: Kuldeep Koul
Phone: 8802531465

Message:
Dear Sir,

I had tried to book a ticket for two from Delhi to Bhopal on JetLite on June 9th through JetAirways website (tried it twice). The transaction was rejected twice for some unknown reason and a message was displayed that my account has not been debited. However, my account was debited an amount of Rs. 9958 twice on June 9, 2010 as is evident from the Screeshot of my bank statement (kindly let me know whether I should send a copy of the Bank Statement for your perusal). I had called the call center regarding the issue immediately and they had assured me that my account will be credited back the amount in quick time, saying that the issue perhaps originated because of the reason that I had tried to book a JetLite ticket through the JetAirways website, which should not have been displaying the special offer tickets. However, to my dismay, the money is yet to be credited. I was lucky enough to catch the error on evaluating my recent bank statement. I have written repeatedly to the customer care department as well, asking for a quick redressal of the issue and to credit money amounting to Rs. 19916 to my account. I had booked the tickets in the name of myself i.e., Kuldeep Koul and in the name of my wife i.e., Mona Hakeem.

I would be grateful if you can pursue the case on my behalf. You can reach me at my e-mail or even at my cell phone, given above for your perusal.

Thanking you in anticipation.

Best Regards,
Kuldeep Koul 

 

 

Dear Customer Service Team,
 
Am the frequent flyer of Kingfisher airlines. Have booked ticket from Chennai to Mumbai and back for my family. Pl find below the ticket..
 
While booking since the flight departure at chennai at 8.30 PM,, have booked the ticket for my family. (Pl see the ticket for details).. Today i received the SMS stating that the departure time has been postponed to 9.05 PM.
 
Since my family is carrying a infant and child, I can't travel by late night flight, Because while they come out from airport, it will reach around 11.45 PM. After that we have to travel for almost 2 hours from Mumbai Airport to reach home. During late night I Can't travel with small baby by vehicle.
 
Hence Pl allot the seats for the below passengers in the previous any flights on the same day..
 
Hope you will understand your genuine customer issues, Awaiting for your revised tickets at the earliest..
 
Pl feel free to call me in case of any clarifications..
 
Regards
 
Somasundaram K.S 

 

From: Ramasamy Pothipichai
Message:
Hi,

I booked lufthansa flight from Chennai to frankfurt to chicago. scheduled to travel 10th march 1:45am. Flight got cancelled at last moment and they arranged to accomodate at a hotel in chennai. No necessary step is been taken by lufthansa airlines to rescedule my travel. I called customer care tollfree number multiple times and they gave option to rescheduled ticket. They told they have blocked a ticket for me at 18:45 from chennai to mumbai and at 3:30am 11th March from mumbai to frankfurt and later frankfurt to chicago. However the Airlines has not sent the ETickets to me. I am worried about my Travel plan. Please help me. I am a totally stranded passenger/customer of Lufthans airlines. Without Eticket Airport authority will not allow me to enter Chennai Airport. Please help.
Ramasamy Pothipichai

 

 From: lohit shukla
Message:
dear sir,

i have booked a air ticket (delhi-kuala lumpur-delhi)from AIR ASIA,booking reference no ZYNDVT,i had recieved a mail on 12 jan as following

Dear Guest,

Please be informed that effective from 23rd March 2012, AirAsia X will be suspending our flights to/from Delhi.We will be sending individual notifications to all guests affected by this move, in stages, based on your respective flight dates, via email and SMS.The email notices will also outline the various service recovery options offered which are:
i.cancel your reservation and opt for Full Refund/Credit Shell; or
ii.re-route to any other AirAsia X destination, without any additional cost; or iii.transfer to an alternative airline subject to availability, without any additional cost. In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.For further explanation on the reasons for our flight suspensions, please refer to our Press Release at http://www.airasia.com/my/en/corporate/pressrelease.page Sincerely AirAsia X

refering to above i had opted for option (#iii)on 5th of feb 2012, and had send them the reminder on 13th feb 2012,followed by subsiquent call on 23rd feb 2012 and 4th march 2012,and have fillied a online form having recipet a cas no 1768642-3RDZNK, my repeated call to thier chennai call center has been of no result since they say that this particular issue is being worked by their KUALA LUMPUR office, moreover due to non confirmation by them i am facing following problem since i have further travel programms

1) i am unable to get the hotel b

 

 From: Pritpal Singh
Message:
Dear Sir,
This is to inform you that we have booked a ticket thru air india and later it was cancelled by us at the time of boarding at Kolkatta air port.Despite repeated followup with the concerned air lines on their e mail and customer care We have not received the refund of cancelled ticket it is more than one month has passed. We are providing the details below. Pls get it refunded in the account from which it was booked.
PNR NO- HNPTN
TICKET NO- 098-2102856402
NAME OF PASSENGER- ROPAL SINGH
FROM- KOLKATTA TO DEL.
Kindly do the needful at thje earliest.
With Regards
Pritpal Singh/ Ropal Singh

 

 From: Siddharth Arora
Message:
To,
Consumer Redressal Forum

My name is Siddharth Arora, Indian Citizen, Passport No, G3691257.
This incident is of 31-Dec-2011 when I was scheduled to fly on Air India Flight No AI 120 scheduled departure 2130 hrs from Frankfurt to New Delhi.

After reaching Frankfurt Airport & waiting for 45 mins in the queue, I was informed flight AI 120 has been overbooked and thus I couldn't board the Aircraft. My world came crashing since I had already web checked-in, had a print of boarding pass with a seat no.

I explain to the officials of Air India numerous times, how important was it for me to fly on same flight by justifying the fact that my visa was expiring on the same day i.e 31-Dec-2011 and as per German Immigration laws an individual cannot be in Germany even for 1 more day post visa validity exists.

No one from Air India guided the way out. They offered a transit Hotel, which was outside the Frankfurt airport and next day's flight. However, German authorities did not allow me to leave the airport and ultimately at 2300 hrs, 31-Dec-2011 I had to do passport check and was left in middle of nowhere but to spend night at the airport without food, water and basic necessities to live.

I had to face mental & physical torture and now would like to file action suit against Air India for the harassment underwent.

Request you to please guide next steps.

Thank you,
Siddharth Arora

 

From: RASHI VARMA
Message:
I wish to submit that I have travelled from Chicago (USA) to New Delhi vide flight no. AI 126 dt. 18th October 2011 reached New Delhi on 19th October 2011 at 16:15 p.m.

However, out of my total baggage one bag could not be traced at that time and the same was handed over to me on Saturday October 22, 2011. On checking the bag, it was found that one gift item wrapped in white packing paper costing USD 35 was missing from the bag. I tried to contact the Customer Care Desk and your office several times on telephone but no body has given me proper answer to my queries and sometimes misbehaved also.

You are requested to look into the matter and allow me the compensation for loss of my baggage.


Regards


Rashi Varma

 

From: Kamaljit Ray
Message:
. I had booked air tickets in Kingfisher Airlines from Mumbai to Bhubaneswar (6 Oct) and back (10 Oct) for four passengers of my family through web (PNR: BHKGAN). The cost of the ticket (for 4 passengers onward & return) was around Rs. 24000/-. On 5th October (around 1030 PM), I called up your Toll Free Number to cancel the ticket for one of the passengers (Shibendu Ray) for both onward and return journey. The concerned operator noted all details and confirmed. However, on 6th October when my family reached the Ahmedabad airport (they were supposed to go to Mumbai from Ahmedabad by a Kingfisher flight), we found that the Mumbai-Bhubaneswar-Mumbai ticket has been completely cancelled. We complained to the Kingfisher Counter at Ahmedaba d airport. They said that, nothing could be done by them and asked us to call the same Phone number. At around 06:30 AM on 6th October, I called the Toll free number and the concerned person told me that, though it was mistake by the agent, nothing could be done by her, since the supervisor was not there. She advised me to book a fresh ticket and later on they would provide me all support for getting all the difference of money I would spend. She also promised that the helpline would call me at 9'0 clock once the supervisor reached the office. Since my family had already left for Mumbai, I booked a fresh ticket for three passengers Mumbai-Bhubaneswar-Mumbai (PNR: OWLXKJ) by paying Rs. 40,842/-. I did not get any call from your toll free number. I called them 3-4 times after that and did not get any satisfactory reply. I have written Emails to Kingfisher twice, but no action has been taken in this regard. On 7th October, my bank account was credited by Rs. 12088/-. In this regard, since it 

 

I (+ husband (sudipto bhattacharyya) + student(hossain aziz)) travelled from Paris to New Delhi on the following flights:

(1) LH 1037 , 31ST OCT, CDG-FRA (paris to frankfurt)
(2) AI 120, 31ST OCT, FRA-DEL (frankfurt to delhi)

I lost a bag (my student's bag, actually). we registered a complaint at T2, the ref. no. for that is: DELAI32110/01NOV10/0627GMT
The baggage tag # LH053949

We have made incessant calls to the baggage services and till date there is no trace of the bag and the airline has not even bothered to call us or let us know any info even once. no trace of the bag and no compensation either. When I called their baggage cell--they are rude, unhelpful and they disconnect the phone without any disdain.

I sincerely think the airlines should pay. Please help.
Thanks in advance.

 

From: MUKESH MADHYAN
Message:
Please find below the complaint mail sent to Kingfisher airlines and they have not yet reverted to the same.
Dear All

Just 4 months past the last experience of flying with Kingfisher airlines and also being subscribed to your King Club Membership Number: 738190736, I'm really sorry to state that in my view Kingfisher Airlines has deteriorated instead improving. Yet another issue with your airline service and yet another bad experience. I was to fly with you this morning at 6.30 am from Mumbai to Indore sector under IT-3145 flight under PNR IZWYDS and just to realize at 7.30 pm yesterday that the same was rescheduled at 1600 hours and that too via Jalandhar to Indore on the basis of SMS alert received from your side.

I want to understand that firstly why the same was being rescheduled as your airport staff was not able to answer one. Are we passengers not liable to know the reason??? Secondly all the Toll nos given on website were blank and weren't responding on the event of me trying to reach them and checking the arrangements for my travel or understanding how to go about it further. Thirdly some how I manage to get the airport nos and the staff bluntly answered that you need to speak to the call center for this and hung up. When called up your call center then the call lasted for 34 minutes only waiting to talk to someone before I cancelled it and planned to myself go to the airport as there was no option left for we stranded passengers. Mind it I had to leave my prior engagement that evening and had to travel all the way from Thane to Santacruz to get the issue resolved. Even on reaching the airport and despite of informing the staff that I had an emergency and had to reach Indore by 10am anyhow, I was again BLUNTL 

 

From: Sharbani Dhar
Message:
WRONG PROMISES

Sir,

I booked my tickets on Kingfisher Class of Kingfisher airline through their online booking portal.
Passenger name: Sharbani Dhar, Debanjan Dhar, Flt No: IC 321, Sector: Bangalore- New Delhi, PNR No: DTNYIB, Dt of travel 22 April 2011, booking through airline portal.
As I am a member of there King Club loyalty program and have 3 upgrade vouchers from the airline- I have been promised that I can upgrade them to first class tickets. However- after booking and paying up- the airline informed me that I am not eligible for upgrade as I do not meet the fare class. This explanation was not at all satisfactory as I have paid full price for economy class tickets on their Kingfisher class (NOT kingfisher Red). There is absolutely no indication during the booking process that the said fare does not meet the fare criteria.
If they have such criteria- they should indicate before booking so that the passenger can make appropriate choice.
This is a very shoddy gimmick on behalf of the airline to ensure passenger loyalty while making sure they are not able to redeem promised priviledges as part of the loyalty program. This is also misleading and cheating consumers into being part of the loyalty program and choosing their airline in spite of other options available.
I request that appropriate action be taken against the airline to prevent them from cheating consumers into their loyalty programme with false promises in future.

Thanks and Regards,

Sharbani Dhar

 

From: Harish Malik
Message:
One of my relative book the air ticket online and on printout there was not mentioned Terminal No. due to this our flight missed and airline charged extra money for another flight.when we complaint the airelines says that agent is responcible, we says that you are the principal and due to this mistake please refund the money which you charged extra, but they are refusing. Can I file the case against airlines on behalf of my relativ in lucknow. Online ticket booked from Banglore for flight Delhi to Banglore. Asmy relative is in Private Job and he can not go day -to day hearing and he is ready to authorised for above case. Please let me know the way how to we file the case against airlines. Thanks and regards,

 

From: Ravikumar T M
Message:

I had booked my return journey on Emirates flight EK 140 from Prague to Dubai, with onward on Emirates flight EK504 from Dubai to Mumbai, on 18 December 2010, through Mr. Bobby Sachdeva, Mobile: 98923 05243/38201 05243, RAUNAQ TRAVELS, G-11 OYSTER SHELL-II, OFF JUHU TARA RD, JUHU BEACH, MUMBAI 400049. Tel Nos. 66989867 66770193/ 26161836

However, on reaching Prague Airport on 18th Dec 2010 for catching the flight, I was informed by Emirates counter staff that my booking had already been canceled by my travel agent on 15 December 2010, without updating the booking about the reason for the cancellation.

The cancellation of my tickets by the travel agent, without any intimation to me, was a real shocker as these were confirmed tickets for which money was already paid for.

Due to the totally unexpected cancellation of my return ticket by my travel agent, I had to suffer considerable difficulties and mental agonies, besides monetary loss and inconvenience :

i) I was holding no other bookings

ii) The temperature in Prague was (-)22 degree celsius

iii) Emirates Staff at the counter informed me that there were no more tickets available for my proposed Flight to Dubai EK0140 and Dubai to Mumbai EK0504 on that day.

iv) They also informed that they cannot issue tickets as all flights were heavily books for another week due to heavy rush of Xmas and New Year travellers.

v) There were uncertainties whether the flights will operate or not next few days due to heavy snowing in Prague and entire Europe

vi) The airport was already crowded due cancellations and postponement of most of the flights to other European destinations like Pari 

 

From: SHIVDAS MANIKKAN
Message:
I have actually send you a mail which is my complaint aginst Kingfisher Airlines, which is regarding a dispute over an excess baggage claim. Would appreciate if you could refer to the mail which gives the entire story and how it has escalated to this level wherein I had to approach you for a resolution. The subject line of the mail is :
RE: IssueID : 329167 : Excess Baggage Charges and other complaints

 

 From: Manjula Srinivasan

Message:
I, Manjula Srinivasan, had booked a ticket on Yatra.com, for the sector - Mumbai to Delhi on 29-08-10, on AI-348 which was scheduled to depart at 0750 hrs.

However, on reaching the domestic terminal at Mumbai at 0650 hrs, I was told that this flight departs from the international terminal at Mumbai and not the domestic terminal. The time taken to reach the international terminal from the domestic terminal is at least 30 mins. Immediately, I set course for the international terminal, and reached at around 0720 hrs. Also, I would like to mention that it was pouring heavily that morning. However, when I reached the international terminal, I was told by AI staff that I was late for the flight, and that I would not be refunded the fare, nor would I be accomodated on any other flight. I went back to the domestic terminal, booked another ticket on Spice Jet and came to Delhi. For no fault of mine, I underwent such a painful ordeal, wasted so much money shuttling to and fro the domestic and international terminal, and booking a fresh, and more expensive ticket.

Nowhere on the ticket, is the departure from intl terminal being mentioned. It says "terminal 2A", but it makes no sense to an uninitated passenger who is not domiciled in Mumbai. It could be easily mistaken for an entry gate no. at the domestic airport, thereby misleading an unsuspecting passenger, as has happened in my case. By convention, all domestic flights are scheduled to depart fom the domestic terminal and any changes to this rule needs to be expressly communicated in no uncertain or vague terminology to all passengers. How is a passenger expected to know that this particular flight was to depart from the international terminal if not

 

 

Dear Sir/Madam,

 

I travelled by Air India Express from Kuwait to Cochin on 11th July 2010 when I lost one

of my checked-in baggage which was properly documented at the Air India counter. From then I am regilarly following up with Air India offices/staff throug phone and emails. I was getting very poor response from them. Not only that I lost the things in the bag, but even after I returned to Kuwait after vacation the staff are indifferent and keeps a don't-care attitude. They don't even talk about a compensation. I am totally disappointed. Please see the correspondence done and the irregularity report filed with Air India attached. Kindly advice what action can be taken and the procedure to follow;

 

 

Thanks & Kind Regards

 

 

Mathews Chacko

Kuwait

 

From: Vikas Sinha

Message:
Below is the complaint filed with the Air India grievance cell:

Dear Sir,

I was originally booked with the PNR RQR6N7. The flight IC 180 was 'cancelled' and I was rescheduled to fly on 21st August instead of 20th August. I was not informed. 'Makemytrip' also did not inform me. I found the rescheduling on my own (4 days before flight, by accident) and cancelled the booking. I made a new booking with PNR RAS6I5, this was for 20th August and flight IC 180 again. Why was I made to cancel and re-book when the flight IC 180 was not cancelled? I am filing complaint with the consumer forum.

I am attaching the 'rescheduling' mail sent by 'makemytrip' which repeats the information of the original booking and does not tell about the rescheduling. Contacting the call center of the airline was a waste of time. A 'full-refund' (minus service charges!) is not an excuse for the inappropriate behavior of the airline.

I am also attaching the re-booking e-ticket of the flight at 'cleartrip'. I cancelled this more expensive booking which was a non-refundable fare because I do not have any faith in Air India anymore.

Thank you.
Best regards,
Vikas Sinha

 

From: RAMAN KAPOOR


Message:
On 1-july-2010, I Went to Chennai Airport to book a flight for coming to Delhi. when i reached Chennai Airport i moved to indigo airlines counter to book my ticket that time i dont know, that my ticket was already booked from my office at Delhi. The ticket was of Rs 5750/- i had given them my Debit card of Corporation Bank i told the indigo executives that i have only 3000 Rs in my pocket and further told that kindly deduct Rs 3000/ from my Debit ATM card and take the rest in cash, they in regard of that deducted Rs 3000/ from my ATM card and they had given me the receipt of that also, meanwhile i came to know that my ticket was already booked from my office at Delhi with a PNR No.P5BGEL-6E282 MAADEL 2000/2240. I have told them that my ticket was already booked in reply to that they had given me the print out copy of my ticket and they further told me that the amount which has been deducted from my ATM card will be refunded back to my account within 10 days but till today i have not received any amount from them. I have a several telephonic conversation with the Indigo airlines executives but to no avail rather a wastage of energy, time and money  

 

From: Mukesh Saini

Message:
Dear Sir,
I wanted to file a complain against Air India. on 23rd of May, i was traveling from Jammu to New Delhi in Air india fligh IC822, which got canceled because of that i missed my connecting flight of kingfisher IT207 from Delhi to bangalore. I have to reschedule my ticket to delhi to bangalore for next day for which i paid around Rs 4700 extra plus i got one day loss of pay from my office as i took one day leave becuase of cancilation of flight.
Sir, I want the compensation of total cost of rescheduling of flight plus my loss of pay plus the cost involve in filig the complain & its procedure plus the mental trauma which i got that day because of Air india. 

 

REF: DISHONOURING THE CONTRACT OF CARRIAGE (DISALLOWING PASSENGER TO TRAVEL BY QATAR AIRWAYS QR 227 ON 16TH APRIL 2010, AT THE BANGALORE AIRPORT INSPITE OF HOLDING A CONFIRMED TICKET).

SUB: NOTICE OF CLAIM FOR DISHONOURING THE CONTRACT OF CARRIAGE (QATAR
AIRWAYS BOOKING CONFIRMATION: DHEEP KUMAR. BANGALORE – BAHRAIN)

Dear Sir,
Good day,

Reference to the above subject, i would like to file a complaint , please advice further in this regard,

Your reply is highly solicited,

Thanks & Regards
Capt D Kumar. 

 

 
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