|Submit your Complaint
MobinPosted On: 2017-02-17 18:57:02
My scheduled departure was on 1st Feb 7:45am ,I reached airport at around 6:55 am. Managing my way through the queue I straight away went to the Go Air counter where Go Air staff was busy in talking to each other.When I asked for the boarding pass they denied saying you are late.I asked them how can you close the counter before 50 mins,they said sir you talk with the accomodation counter.I went to the accomodation counter they said sir you reached late.I told them I reached at check in cxounter at 6:55 but your staff wasted my time by sending me here and there,then they again sent me to the check in counter where they said,Sir now its not possible we have closed the gates,baggage has been checked in you will have to pay Rs 3200 to get on to tomorrows flight. I don understand if I reached counter 50 mins before why was I denied boarding and the Go Air kept repeating flight is on time but it actually departed at 8:55 am.I contacted customer care And even went upto appellate no result
VishalPosted On: 2017-02-15 20:56:41
Re: : BOM/CC/300117/3422564 -Fwd: Reference ID: 170121-013919 Jetairways ne Mujhe Ek hi flight k liye 2 times charge kiyaa... Bahot baat Ki Maine but jet airways nahi sunrahaa... Mujhe jetairways k against me case register karnaa he.... Chor he saalaa jetairways...
Sumant PargaonkarPosted On: 2017-02-10 13:46:12
According to my booking, my family and I were supposed to reach Bangalore (our hometown) by 20:10 on 31-01-2017. We had been on a trip to Andaman and Nicobar Islands for 5 Days/ 4 Nights and as per our itinerary we had to be back home i.e. Bangalore on 31-01-2017 to resume my work from 01-02-2017. As on 28-01-2017, I received a mail from Spicejet informing me that the 14:45 IXZ to MAA flight had been cancelled due to Airport closure. Spicejet provided us with an itinerary that would take us to Bangalore on 01-02-2017 i.e. a day late than desired. With around 10 hours of lay-over and absolutely no fault of mine, I had to make my own arrangements for accommodation of my family for the overnight stay in Chennai. It was brought to my notice by one of the Airport Authorities in Chennai that according to the norms [CAR Series 'M' Part IV Para 3.6.1] of Directorate General of Civil Aviation (DGCA), I am entitled to a compensation and facilities free of charge at the airport by the Airline.
Anjum RizviPosted On: 2017-01-31 16:18:19
My parents were going to travel from Spicejet SG 181 from Srinagar to Delhi via Jammu. My parents had an appointment with doctor in Delhi. Airline cancelled flight giving bad weather at Jammu as a reason. All other flights with Jammu as destination or interim destination took off. Also, weather at Jammu was not bad.Flight was cancelled one week earlier also. Strict action should be taken against such airlines making people suffer because of their own issues.
ANUPAM BANERJEEPosted On: 2017-01-28 01:29:59
Flight missed due to mismanagement and lack of cooperation from the airlines authority - indigo
RATHEESH KUMARPosted On: 2017-01-25 19:24:10
Booked Jet airways tkt from cochin to Chandigarh on 7/01/17, journey date 05/04/17. Cancelled tkt on 10/1/17.Booking charge Rs 6700+tax,cancellation refund only Rs 741. Is it airline fuel charge also deducted? Jet cancellation fee mentioned in their site is Rs4000 only, but deducting Rs 6000. what can i do ?
Biswajit BhowmikPosted On: 2017-01-19 22:31:49
I have booked two ticket from musafir.com on date 21/12/2017. for my father in law & mother in law they both are senior citizen.But unfortunately they have cancel my father in law ticket without informing me.now they are not refund our money.Even after father in law and my mother in law suffering lot of troubles.So request your help. and plz call me so i can share more details. Regards. Biswajit Bhowmik.
Praveen NPosted On: 2017-01-17 19:48:15
I'm Praveen Nanjundaia, from india and presently working for Ibra college of technology. I travelled in AIR INDIA flight on 1st Jan 2017 from bangalore-mumbai in AI 610 flight and Mumbai to Muscat in AI 985 flight. When I arrived in muscat I didn't get my baggage. When contacted muscat airport personal gave reference number as MCTAI10961. I got my luggage on 6th of jan 2017. When I asked for compensation they said I have to collect in ruwi office and I didn't go there as it was friday and office closed. The compensation they are offering only 16 rials that too they are not given now. I suffered a lot due to this delay and all eateries were spoiled. I contacted air india office in ruwi (Ialmct@omantel.net.om) to send the compensation. They are not responding to my mail. please instruct them to give compensation of 100 rials for all my sufferings Eticket Number is 0982119301995C1 and C2 Thanks and regards
Gana LakshminarayananPosted On: 2017-01-16 17:12:35
On 4th October, I had made booked flight from Delhi to Coimbatore for 1 Feb 2017 as per PNR LB3VFQ using credit card no. **** **** **** 6104 for Rs 3,9239 Due to rescheduling of the flights, I had requested for full refund of the amount. Infact, I had to buy fresh air tickets from other airline at higher price. Spicejet claim that the refund was made on 24 Dec. But the Bank says they have not received it. I am helpless as both are passing the buck to each other. Please intervene and help in getting the refund.
Sreeja S NairPosted On: 2017-01-15 11:46:19
I along with a group of 11 ladies and 03 children were to fly from Trivandrum to Cochin at 0600am on 27 Dec 2016 by Air India flight AI466. After all the departure formalities were completed at 0640am the flight was announced as cancelled for the Trivandrum-Cochin leg. The airline merely agreed to refund our tickets and did not even offer to drop us back to the city from the airport. Reservations had been made for a bus at Cochin and a non-refundable amount of Rs8500/- paid towards the same. The group also lost Rs.3200 towards the railway ticket cancellation for the return journey the same day. In addition to the financial loss AI should also compensate for the trauma caused to each member of the group.
Subhodip KanjilalPosted On: 2017-01-09 20:38:06
I was on a trip to Bangkok by SpiceJet flight SG83 from Kolkata airport. I checked in my luggage and on arrival at Subarnabhumi Bangkok airport I found that my luggage (a rucksack) was not at all present. We were 7 in a group and all of my fellow had there luggage while mine was missing. I lodged a complain at the bangkok airport. I made whole of my Thailand trip without my bag and on last day I enquired the Bangkok airport about my bag and they said my bag is at Kolkata airport. On arrival at Kolkata airport SpiceJet people told me that the don't know anything about my bag. They even didn't lodged a complaint. After 15 days still now I didn't get my bag back and they didn't compensate me anything.
Avinash TomarPosted On: 2017-01-09 20:01:06
Need help to register the complaint against booking wrong airline ticket online by easemytrip.com
KHENGAR ROHIT PANDYAPosted On: 2017-01-06 19:56:36
COMPLAINT ON AIRINDIA AIRLINES FOR NOT TO ISSUE A BOARDING PASS TO PASSENGER(ME) ALSO HAVING A TICKET WITH ALL PAID AMOUNTTO THE AIRLINES.I AM STUDENT STUDYING ABROAD. I HAD TO SUFFER A LOT AND I DID NOT GET ANY FOOD OR ANYTHING AT THE AIRPORT FOR 12 HOURS.I DO NOT KNOW HOW TO GET BACK FROM THAT AIRPORT TO INDIA ALSO NOBODY HELP US OVER THERE. I HAVE EACH AND EVRY DETAILS FOR THOSE THING THAT WILL BE REQUIRE AND I ALREADY COMPLAINT ON THE AIRINDIA OFFICES BUT THEY DID NOT REPLY US.
Subhodip KanjilalPosted On: 2017-01-06 17:57:36
Hi Sir, On 29th Dec 2016 I took the SpiceJet flight SG83 for Bangkok airport. I checked in my luggage (a rucksack bag) but on arrival at Subarnabhumi, Bangkok airport I found that my bag is missing. I immediately lodged a complain at the airport. They provided me a contract number for enquiring about the status of the bag. I made my whole Thailand trip without my belongings. But on the day of returning I enquired the Bangkok airport about my bag and they said my bag is at Kolkata airport itself. But on arrival at Kolkata airport on 4th Jan SpiceJet authorities said they don't know about my bag. They rudely behaved with us and didn't lodged complaint that night. I lodged a complaint next day and they said I have to wait for 48 hrs for any update. I waited but they didn't replied me. What should I do?
Jayabharath ReddyPosted On: 2017-01-04 16:11:42
Dear Sir, I traveled from Dammam to Bangalore via Hyderabad in JET Airways flight & in domestic flight change on 25th Dec morning, I handed over my luggage & after arrival in Bangalore it went missing where Jet Airways registered complaint and said my luggage will be delivered to my home address as it has traced in Hyderabad and will sent in next flight.After 10 days passed, they're still saying it is under tracing and even not showed any interest in updating me. I request your help in dealing with this case as the worth in that luggage including bag is around 90000. Request your support & help.
ANKIT DESHMUKHPosted On: 2016-12-29 20:15:12
Me and my wife who was 8months pregnant were to travel on 16th Dec on Indigo flight to Raipur from Bangalore. After doing checkin and security on time, during boarding at 4:40am, the staff pulled me out for physical check up and boarded my wife.The staff was lethargic in the process and delayed in process cost me to miss my flight with my wife on board. On request, they refused to cooperate and told my wife they plan on rescheduling flight for me and cannot let her de board. To me they said, my wife refused to get down and wanted to travel instead. The staff miss behaved and refused to cancel or re-schedule my flight on the day and asked for fresh ticket payment for next day. When prompted, the refused to provide ticket saying it was unavialable. Also, they did not send the luggage and dumped it in corner and did not inform me on that till i claimed it. I had to book online ticket at price of 28000 as luggage had all medical certificates of wife. Airline is refusing to refund amount.
Avinash PanditaPosted On: 2016-12-29 00:04:33
joseph reddyPosted On: 2016-12-28 00:26:55
I booked flight ticket from delhi to vijayawada on 29 th morning flight air india. i want cansal that ticket. this is my trasaction id 5101504458. this is my mail id firstname.lastname@example.org. this is my mobile number 9963331199. when i called air india they told me, through irctc only it ll cansal, pleast contact irctc travel agent . i am trying past 2 hours to till now they did not picked my call . even i mailed to irctc i did not get any reply from them . please tell me what id o travel date is 29 th december 2016. i want know the refund amount and when they ll pay
SHUBHANK SHARMAPosted On: 2016-12-26 13:48:20
Dear Sir/Mam, We have complaint against Make My Trip Application for giving us wrong information about sending me the wrong adderess of airport at mumbai. i have reached at the given time 2.40 of indigo 6E 803 and the given adderess in make my trip application is chatrapati shivaji international airport mumbai but one of the officer has stopped me in the entry gate and he tells that your flight is from other airport is the domestic airpot from santacruze at immidiate time i go for santacruze domestic airport but there i missed the flight of indigo. the main reason of missing the flight is giving the incorrect or incomplete adderess of the airport. so i claim for refunding my money of air ticket and the problems regardig the travelling.
MaheshPosted On: 2016-12-23 07:10:26
Sir, I have booked a flight ticket via Air Asia from Visakhapatnam to banglore And while payment, I chose CC avenue as payment gateway.. And my transaction was completed through bank of Baroda debit card.. But in the flight ticket, it was showing the payment is due! No proper response from AirAsia also! I want to refund my money What's the legal process I can do?
ANIKET SHRESTHAPosted On: 2016-12-21 12:50:59
I was booking flight dated 26.01.2017 from goa to delhi. Booking date 28.11.2016 but due some reasons was not booked. I called air asia they said no transaction or booking is made but the debited the amount rs. 9573 from my account, and said to speak to my bank for this on 12.12.2016 my bank said that the amount was sent to the merchant then i called again the air asia for the same then they confirmed yes the booking was made and said that it is duplicate booking for which the cancelled my second booking and said that the amount will be refunded within 5 working days. But no refund was made later when i called them again they said it is under process and take 7 working days not 5 working days. Now the given time period is lapsed and now again they are saying it will take 7 more working days. PNR NO. AFBZVP DATE OF TRAVEL 26.01.2017 NAME- ANIKET SHRESTHA & ARPITA ASTHANA AMOUNT TO BE REFUNDED -9434/- please help in getting my money back as it is more than 20 days and due to this paymen
surya snata dasPosted On: 2016-12-18 23:30:50
hello, i want to file a case against an airline for not cediting my refund since 60 days.i have called them several times and sent them mail but all the time they are just giving me the same response that it will be done but till yet no refund so far.i am facing harrasmment and lot of inconvinience .now i want to appraoch them legally.i havent received a single call nor an email stating that even why there is a delay.i have done whatever i can .i want to take them to the court for falsely stating the refund time period and also for not dealing with their passengers compliant timely.please help me how to approch the case.the refund amount is around 27000 . thankyou
Harish PrarathPosted On: 2016-12-15 18:52:16
Ritu RaniPosted On: 2016-12-13 09:20:31
Sir/Ma'am My flight with spicejet SG107 from delhi to chennai was diverted to hyderabad on Dec 12,2016 and delayed for two days (14 Dec,2016) due to full bookings due to bad weather. we haven't been given any food or accomodation by spicejet. behavior is worst. No proper information or announcement made about the procedure to chose from options given by them. PNR no. R9HW9G SG107 SG 3706
Prashant JoshiPosted On: 2016-12-12 19:54:18
I booked a flight from Delhi to Nagpur and on 11th evening I received the message from Dmindigo that IndiGo: MR PRASHANT JOSHI IndiGo flt. 6E894 from DEL to NAG on 12Dec16 is cancelled. To explore alternate flts or to process refund,log on to https://www.goindigo.in and click on PLAN B or check your email. Inconvenience is regretted.On clicking plan B system is showing your email/last name not matching. After some time I received another message that IndiGo: Dear IndiGo Customer - Get online or get in line. Web check-in now! Just carry a print of your boarding pass and drop your bags at bag drop counters or proceed straight to gates. Galaxy Note 7 and E-cigarettes are prohibited from carriage. Power banks are allowed only as hand baggage. Wish you a pleasant flight. I called the customer helpline no but nobody is responding and on writing email the automated reply received that it might take some time to reply. My concern is if the flight cancelled what are the alternate arrang
ClintonPosted On: 2016-12-09 16:27:46
While in the arrival baggage checking of Spice jet Airlines team by mishandling my 43 inch LED TV was broken it was happen on 22/Nov/2016.Yet they haven't taken any compensation actions on it.They have given me Baggage Irregularity Report.PNR no:SC13WQ. Whenever I contact them they appreciates my patience only how can I get compensation from them.
bijayalaxmi priyadarsineePosted On: 2016-12-06 23:49:57
Today I booked the round trip tickets from Bangalore to Bhubaneswara. I paid the amount of Rs5600 through Debit card. It got successfully booked. But after 10 mins I got the message that the bookings got cancelled. Then how I can it be possible When I have not cancelled the tickets. PNR : EH7V9R I from 1 hr I am trying to contact the given no, but that is busy and tried to send mail, but got the mail that "The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly." So please take necessary actions ASAP. thank you.
Shivangi NigamPosted On: 2016-12-05 21:13:18
I booked a ticket with Indigo airlines 90 days in advance costing me around 5430 INR now while cancelling the booking 66 days in advance they are charging me 4650 INR(Cancel Change Fees + Tax + Convenience fee) which is just not justifiable to charge a customer who is cancelling something 2 months in advance how can a company charge you for something that huge which the customer has not even used and is informing the airlines so well in advance. I also think they should change this policy of their which is making all the customers suffer so much of no reason perhaps something more sensible.
rajul shrivastavaPosted On: 2016-12-02 19:06:08
I had made a booking from Yatra.com for a Ranchi - Delhi (Dep: 8pm) flight on 2 December for 2 passengers. This Indigo flight got cancelled and I am getting a full refund. But I had also made a booking through Yatra for Spice Jet from Delhi to Goa for 5 passengers including the two passengers mentioned above. Due to Indigo cancellation, we had to cancel Spice Jet as well but Spice Jet will not refund money for one way as it since it was a promotional fare, one way tickets cannot be cancelled. Due to this arrangement I had to book addtional tickets which has costed me an additional INR33,000.
DR.ANAND BIJETAPosted On: 2016-11-28 12:48:16
Dear Madam / Sir, With great pain and trauma I have to inform you that my flight tickets were booked for Patna with my name Name Anand Bijeta, My wife Priyanka Kumari and my 10 year old child Abhigyan for Indigo Flight from New Delhi to Patna on 27th of November -2016 at 3:45 pm. The ticket was confirmed on my wive's email ID email@example.com and Phone Number 9905025433. We reached the Terminal 1 of Demoestic Flights at IGIA at 2:40 pm. It can be confirmed from CISF Inspector Mr. Neeraj Singh and the CCTV camera. We went straight to the D10 Counter as per the direction of the INDIGO staff. At D10 counter mrs. Jaspreet was sitting there, who politely asked us to stand in Que. and don't worry about the boarding pass as we are in on time. It took us 30 mts to reach Jaspreet on the counter as she was entreating the direct passengers who were paying high ticket prices for late booking for available seats. At this moment at 3:15 she completely denied us the boarding pass and become
sioli mathewPosted On: 2016-11-25 20:18:26
I purchased online airline ticket from akber travels through their mobile app... but up way sector cancelled by flight company so I compelled to cancel return tickets...4 tickets..booking ref.AK160015772..pls take necessary steps to refund my amount as soon as possible..
Supriya NairPosted On: 2016-11-21 18:21:11
I had booked tickets for 9pax from Delhi to Srinar and back for the 10th of Oct'16 and 14th of October 2016 via travel easy site. The airlines was Indigo and Spicejet. Due to the surgical strikes and the Curfew thereon in Kashmir we had to cancel our trip. Cancellation request was made to airline on the 29th Sept and 7th Oct'16 both at the airlines as well as Travel easy site. Airlines refunded the cancellation amount within a day to the travel agent . The travel easy officials confirmed via mail that the refund amount received by then after deduction of their service charges will be refunded to me with 24 to 72 hrs. A refund of approx Rs46136/- is pending with Travel Easy (an online travel agent) since two months. Regular follow up is being done but they are yet to give me a proper reply neither verbally nor in written. Kindly resolve my issue at the earliest please as I am thorougly harrassed doing follow ups via mail and telephone
Amit KumarPosted On: 2016-11-12 23:19:56
I booked a flight from yatra.com, for 2 persons from CHANDIGARH to VADODARA, travel date 23-11-2016. After entering details of persons, on the web page on right hand side column, total fare mentioned was Rs.11416 and YOU PAY phrase was written above it, but when I made the payment, an amount of Rs 11866 was deducted, which was Rs 450 more, which yatra.com has shown in the previous page. The plea they gave me that Rs 450 was mentioned on the next page as an online processing fee. My pleas is why online processing charges is not mentioned in total amount and why YOU PAY phrase has been written above it where Rs 11416 was mentioned on the web page. If once they have shown total amount Rs 11416 "You PAY" and then on next web page they changed it to Rs 11866, which anybody could skip to read. Customer care guy told me that this could be a web designing issue and he bluntly refused to refund me Rs 450 which they charged extra without my consent.
Dr Jayanta Kumar ChakrabortyPosted On: 2016-11-03 09:37:28
I had a bad experience in Hongkong airport on 13th and 20th august, 2016 regarding wheel assitanceas well as improper meal in HKG to Torrento and Vancouver to HKG flight on 13th and 20th aug, 2016. I have contacted Cathay pacific . They have offered me 75usd and later on two up gradation voucher ,which can be used in the airport departure time provided if seat is available. That means if seat is available only i can use.Cathay pacific Ref: 01281015 06/10/2016 Our Ref: 01268008 03/10/2016 Dear Mr Chakraborty Thank you for your time on the telephone this morning. It was a pleasure to speak to you, and helped me understand the situation better. I note that our previous response did not satisfy your concerns and I apologise for making you feel even more disappointed. We care about the dignity and comfort of passengers requiring special assistance and endeavor to make their travel experience as relaxed as possible. I am sorry we were unable to provide you the wheelchair
Rita WilsonPosted On: 2016-10-26 17:45:55
Ravichandra VenkateshwaraluPosted On: 2016-10-24 19:11:34
Hi, Had booked ticket with Air Pegasus airlines with Confirmation number 6XB4JM, the flight was cancelled and had requested for refund of the booking amount, its been close to 2 months and still have not received the refund from this Airlines.
PRANAV RAOPosted On: 2016-10-20 07:19:45
My yatra reference ID is.1910621198577 I have made a payment of Rs.9066/- for flight from Mumbai to Delhi on 13th January 2017, yesterday at 10.22pm. Amount has been deducted from my bank account and still I have not received the confirmed PNR no. or confirmed ticket. CONTACTED GO AIRWAYS as well but they are saying no booking showing to them with the following reference ID. Secondly, I am calling YATRA customer support from last 5 hour wasted Rs.200 on the same and they guys just kept the phone on hold for more than 200 min. Worst system I have ever faced. Need your reply too the soonest.
soumen painePosted On: 2016-10-17 21:15:06
sir, i have cancelled go air ticet on 28 sep for mumbai port blair sector. PNR number C4LN1U. the refun amount not credited to my account .. pls do needful....
Ravikaran YadavPosted On: 2016-10-16 15:13:36
Dear Sir,I was to travel to Bengaluru by AI803 16th Oct16. I reached T-3at ND before 5 A.M. and was in queue for boarding pass at 5 A.M.to depart at 6:15 A.M. I was left stranded in queue,check-in closed due to lacklustre AI staff Losses- Approx Rs. 20000 + valuable study of 2 days+ mental tension संदर्भ संख्या / Reference Number : WB-DDEL161016020 स्थान / Location : Delhi फीडबैक प्रकार / Feedback Type : Other श्रेणी / Category : Delay / Cancellations उप श्रेणी / Sub Category : Delay/Cancellation उड़ान प्रकार / Flight Type : DOM उड़ान संख्या / Flight No. : AI803 टिकट संख्या / Ticket No. : H2RF1 विषय वस्तु / Content : for BLR, I was in queue for check-in at counter since 5 A.M. I kept waiting for my turn but the sloppiness at the counter, no announcement regarding early flt, no urgency by AI staff for check-in and sending me to this and that counter led to missing my flt.came to know the working of PSU airline and its reason for dying in market, will always avoid AI if option.
aditi narayaniPosted On: 2016-10-10 22:27:19
I am a student in JNU and I am going to IIT GUWAHATI for a paper presentation BY mistake I BOOKED WRONG RETURN TICKET BUT WITHIN TEN MINS I REALISED MY HUMAN ERROR AND KET CALLING THEM AS A STUDENT I CANT AFFORD TO PAY 2250 FOR CANCELLATION CHARGES OR REBOOKING CHARGES.. FOR RESCHEDULING THEY ASKED ME TO PAY 7200 FOR THE SAME TICKET..I BEING A STUDENT CANT AFFORD TO PAY PLEASE HELP ME
Shivraj SwamiPosted On: 2016-10-05 10:20:11
Dear Sir, I am following up with travel agent for refund of cancelled airline tickets from last two months but he is always giving false commitments and not responding properly. Please help us in this regard. Agent Details - Ankur Tours, Mr. Vikas mb-7529999000, firstname.lastname@example.org
CHIRAYATH MADHAOM KRISHNA IYERPosted On: 2016-10-03 19:27:28
Me and my family suffered terrible mental agony due to non-delivery of our checked-in baggage by SPICE JET during our trip from Mumbai to Madurai via Chennai and ultimately to RAMESWARAM by taxi from Madurai. The Airline made several promises and excuses for non compliance of promises to deliver the bag. Finally we received the baggage after 28 hours past our our arrival. When the question was raised with the Airline, they force me to accept Rs 500 voucher for next trip, which I shall never again do with this carrier.I spent almost Rs 3,800 to buy new cloths and other consumables for me and my family as we were in pilgrimage to Rameswaram and must not wear soiled cloths to do the religious rites and special apparels were also required. I am working in Saudi Arabia and came solely to do this holy and religious rites and has since returned to Saudi Arabia on 30 September, 2016. I had the nightmare incidence on the 15 and 16 September, 2016. I pray to your lordship to help me.
K.JEEVAN SHETTYPosted On: 2016-10-03 18:59:03
Flight:Jet Konnect 9W-2782 Departure:15:50,Sat 01-Oct :Bangalore,In(Bangaluru Arpt -BLR) Arrival:17:00,Sat 01Oct:Mangalore,IN(Bajpe -IXE) Class:Economy Name:Mr.Kolkebail Jeevan Shetty ,Airline PNR:WOIIRX CRS PNR:BEHJDH Ticket No.5891087897738 The above Flight was over booked and the airlines sold the seats at a very abnormally high price. In order to accommodate highly paid passengers the confirmed ticket of mine has been denied boarding pass in the pretext of reporting at the counter late by 5 minutes. In fact I was present in front of the counter 1 hour before and the staff at the counter has been instructed over phone to do a small drama and denied a boarding pass to me in the pretext of late reporting by 5 minutes . The flight departure is 15.50, where as I have reported at 15;00, and the concerned staff at the counter scribbled on my ticket as 15.10. You are therefore requested to take an appropriate action against the airlines and inform me the developments
Chandrashekhar RaoPosted On: 2016-10-01 11:39:22
Dear Sir, I have booked an air ticket for Bangalore to Mumbai sector for 28/10/2016 through www.easemytrip.com website on 30/09/2016. While booking only after checking the availability of ticket with the Airlines, my credit card was debited for Rs.2178.00 and the ticket was booked having their confirmation ID : 300916JZGDN4XS4 Indigo Flight 6E756. Subsequently I have received a email informing that my itinerary has been rejected due to non-availability of the ticket and my amount will be refunded. My request is how this cancellation has been done by the Airlines since I have been issued a ticket only after verifying the availability of ticket with the Airlines and only after accepting the payment via my Credit Card. Hence request to reinstate my original booking. Thanks n Regards
anil sethiPosted On: 2016-09-29 11:02:25
I had travelled by AIR INDIA on 6th sept by flight no AI332 from delhi Bangkok.from that day onwards mt baggage is missing and till date almost 24 days have passed no information being shared by AIR INDIA egading my missing bag.i had to suffer mentally ane monteioraly since I had stayed for 6 nights without any clothes medicenes etc etc.
Ajay C JoshiPosted On: 2016-09-23 11:21:48
Air tickets booked through Makemytrip in indigo airlines but modifications request by me was not honoured as exceptional approval which I suppose every company has for their clients.
Siddhanta BiswasPosted On: 2016-09-19 15:37:31
Well today i had booked 3 airline tickets, from the mobile app, on the go air flight 1103 scheduled on 11th october 2016 from new delhi (del) to kolkata (ccu). The passengers names are as follows:- 1.Mr. Sukanta Biswas [PhoneNO.- +918902494762] 2.Ms. Rinku Biswas 3.Ms. Tanaya Biswas emai:email@example.com Intially the pnr no had been generated in my mobile app but i couldn't retrieve the pnr (boooking reference no.) since the app had stopped working. I have'nt yet received a confirmation email nor a SMS to the above mentioned mobile number . I would like to get an email verification of the required flight ticket and also an SMS confirmation Thank you.
PANKAJ PRAKASHPosted On: 2016-08-23 13:32:36
I have made a request to Spicejet Airlines over phone on 23.08.2016 for cancellation of my connected flight scheduled on 23.08.2016 from Chennai to Visakhapatnam SG-502. But they state way refused to cancel the ticket being the connected flight. Since I have missed my flight No. SG-608 from Kochi to Chennai on 23.08.2016, Therefore I requested to cancel my connected flight from Chennai and refund the remaining amount, so that at least refunded amount can relief me from my great loss. Accordingly to their policy effect from 07.04.2016 cancellation can be done up to 2 hrs prior to the scheduled departure time.
Aditya AgarwalPosted On: 2016-08-20 17:54:01
Due to a glitch on the Lufthansa's website, I was unable to pay for the desired tickets and had to book the more expensive tickets on a different flight. When I informed the customer care about the issue, they asked me to not to cancel the ticket (ticket cancellation was free of cost for the first 24 hours) till the time I got a reply from the e-sales office of Lufthansa based in Gurgaon. The e-sales office replied only after the 24hour period and refused to adjust the amount (Rs. 2.97 lac paid for 6 tickets) while making the re-booking and asked me to arrange Rs.3 lac to book the new tickets. In the given situation I was forced keep my booking unchanged while I requested them to provide me a solution. I even wrote to their Corporate office in Germany but got a reply only after more than a month. In the end, I was forced to spend an extra Rs.1.35 lac to modify my tickets. The Corporate office acknowledged my complaint but did not offer any solution in their mail dated 13th July 2016.
Sahil PaulPosted On: 2016-08-19 15:49:15
We booked a round trip from Delhi to Kolkata with Vistara Airlines for 6 passengers. The Airlines cancelled its flight from Kolkata to Delhi running on 19th July, 2016. Since the cancellation was done from the airlines we became eligible for a full refund for the return flight. We availed the flight from Delhi to Kolkata but are still waiting for the refund of our return flight that was scheduled for 19th of July. Today is 19th of August and the Airlines has still not refunded our money back which amounts to aprox. 19,000n for 6 passengers. Everytime I call the customer care they promise me a period of 7 working days. Its been a month now and it seems the company is unwilling to return my money. What shall I do? I can't believe such a reputed company is behaving this way.
Deepak aroraPosted On: 2016-08-18 23:06:12
I booked 3 ticket from Hyderabad to Delhi in spice jet airline sg-126 on 18/8/16 my flight time is 9:30 pm departure but when I reached the airport I have recive a msg from airline flight delay 40 min after it again msg for 1 hrs 15 min. After again a msg for for 2 hrs 35 min late now the departure est time 00:55 I have a child of 3 yrs old she is not well. I want to know who is the responsibility person for my harrassment there is no one from airline person
sravanaPosted On: 2016-08-16 23:17:07
i am sravana from hyderabad got selection letter in the name of spice jet and the person name was abhimanu rai senior manager,said to pay 9950/-rs and after interview it wil be refundable i paid on august 4 2016 now he is not responding plz take action on that.that money is also not mine i have taken from another person ,,plz take action on him,.......sravana-8143690204
ARUNKUMAR MUDLIARPosted On: 2016-08-13 08:34:19
I booked 4 air ticket through cleartrip . com for travel from bangalore to madurai and return to bangalore (air Peagasus). th flight was canceelled and i got a message on my e mail id that full refund wiil be processed within 7 days this message was se3nt to me on 29th July 2016. No action is seen, toatal silence3 is maintained by cleartrip. com. i reminded on 11 th August 2016. iwas told that within 24 to 28 hours . cleartrip will respo9nd. but till today 13 th August 2016 no no response is received . advice further action . or should i resort to legal option.
NiravPosted On: 2016-08-02 17:10:11
Dear Sir, I had booked 3 confirmed tickets from Mumbai to Udaipur for 27th August 2016 on carrier Spice Jet 3 months in advance by making full payment at that time. It was a direct flight no. SG422 Mumbai to Udaipur with PNR number PF7TFE. Spice Jet suddenly cancelled the flight 3 days back even after taking full payment from me 2 months ago. On top of that, I just asked them to make an alternate arrangement for me to reach Udaipur on 27th August by a direct flight which they are refusing. They replied that they don't have any flights on 27th August from Mumbai to Udaipur. I provided them an option to compensate INR 9,000/- to book 3 tickets on an alternate flight on carrier indigo on 27th August. They refused to provide that refund & compensation also to book 3 tickets in spite of canceling confirmed tickets I would like to request your assistance to penalize Spice Jet. I would like to request a compensation so that i can book an alternate flights as i am facing huge loss
Manisha RaoPosted On: 2016-08-01 19:06:12
Detained at Frankfurt airport, denied boarding, ill-treated and made to stay an extra night without compensation
Sudhansu BaralPosted On: 2016-08-01 17:14:22
I was suppose to travell on 29th July 2016 for Business Trip from Bangalore to Hyderbad , with the below ticket details . PNR No - EKYKLKEticket No - 5899162734439Flight Time -9.15 AMHow ever Due to heavy rain , Traffic & also met with road accident I reached Airport at 8.40 AM . I have already done Web check in advance .Still I was not allowed to board the Flight . Reason mentioned by your people was that I was late I should report 45 mintus earlier , & at 8.40 AM , boarding gate closed .But in Jet airwaysboarding pass it is clearly mentioned that boarding gate close 25 minutes before departure . Also Jetairways half of the staff members are ready to allow me , while half of the members are not ready .There was a arrgument between internal staff members , which continues till 9 A. M . After that they told its already late . Because of staff members knowlege gap , I have to suffer , Also they didn`t provide me alternative flight , Neither arrange for refund of Money also
Rajeev JainPosted On: 2016-07-31 16:29:08
Hi, My name is Rajeev Jain and I was travelling by Jet airways on 3rd July 2016 from Indore to Delhi by flight no 9W0792. One of my check in bags was found missing at Delhi and i have lodged a missing bag complaint with Mr. Gaurav Masih from Jet airways at Delhi airport - complaint no is 9W609907. While i was promised that my bag would be traced in the next 24 hours, it has been 4 weeks now and i have not received any reponse from Jet airways. I have been writing to them at firstname.lastname@example.org for the past 4 weeks trying to follow up on my missing luggage. However, the only reply i keep getting from them is that they are still trying Moreover, their call centre employees are also trying to mislead by saying that they will make somebody Senior from Jet airways call me up - but no one has bothered to reach me on this matter Because i had my clothes, accessories, toileteries in that bag, I had to shop the very next day worth Rs. 12736 to go to office - am in possession of the expenses bills (can be provided upon request) Besides, my bag was carrying goods worth Rs. 90,000 like clothing, blazers, perfumes, shoes, accesories The bag itself was an American Tourister bag worth Rs.10,000 Would like Jet airways to compensate the afore mentioned amount to me if they are not able to trace the same - they are clearly trying to duck this compensation and therefore not bothering to revert to my relentless calls and emails I have gone thru major mental harrassment because of their negligence and indifferent attitude Would appreciate appropriate intervention from the Consumer Complaint Forum Rgds, Rajeev Jain 9630087750 / 9987559101 email : email@example.com
Rahul KumarPosted On: 2016-07-28 20:31:17
I traveled from Calicut (CCJ) to Lucknow (LKO) on 10-07-2016, through Jet Airways with transit through Mumbai and New Delhi. The PNR is WLEWNV. My baggae was damaged when it was delivered to me at Lucknow. With lot of effort, I catch hold of an official of Jet Airways at the airport and raised by grievances. To my dismay, instead of trying to resolve the issue, he started ridiculing me infront of all gathered, saying that, the quality of my baggage is poor and hence it got damaged. Adding fule to fire, he again ridiculed me to when I requested to show his ID card with a very vulgar gesture of unbottoning his shirt. I have takenup this issue with the Jet Airways authorities and their appelate authorities on several occassions, but all my efforts went in vain. I am totally depressed with the way the airline has handled my grievances and intend to approach DGCA/CDRF for an early resolution of my grievances. Rahul Kumar K - 8943190800
Charagi Mohan KrishenPosted On: 2016-07-15 16:12:51
On 02/11/16 I booked two return international tickets from Delhi to Sydney Australia for 19/03/16 and return on 10/08/16 through travel agent Welcome Travels Nehru Place New Delhi of China Southern Airlines. In between airlines extended the duration of journey from 15 to 39 hours which does not suit because of the old age and got the return tickets cancelled. Only 50% cost of return journey was refunded. On asking the concerned airlines why 50% cost was refunded they did not gave any suitable reason, as such request for the balance amount of refund.Thanks
SARABJEET SALUJAPosted On: 2016-06-24 17:54:13
I traveled to Athens from Mumbai in Eithaad Air(booking ref no. EY ISLERP) in biz class for leisure trip. On my return from Athens (EY 90)to Mumbai on 8th June via Abu Dhabi,I get to know that 3 of my bags (tag numbers EY 500927, EY 500916 &.EY 500935)go missing and not arrived at Mumbai airport. On contacting Mumbai airport authorities, I was assured that the same will be arriving in the next flight from Abu Dhabi or latest by the next day. I was asked to complete missing baggage formalities and was generated the File ref no.BOM9W88239. Since then, after in numerous follow ups and calls,I have managed to receive only 2 bags on12th June and there is still no information about my 3rd bag (EY 500935) I am highly disappointed, and fail to understand the fact, how such an act of negligence is appreciated at such a famed name,Why do I have to waste my time and efforts in follow ups with Etihad & Jet Airways when it is Airlines responsibility to trace and get the baggage back
Barkha KariwalaPosted On: 2016-06-21 14:30:21
I,Barkha Kariwala was travelling from Bagdogra airport to Mumbai vis Delhi with my five year old baby girl, Soumyaa Kariwala. Our tickets Pnr no. was U2TB3L. I purchased the ticket for Rs. 23,948. We reached Delhi and went for security chck immediately for ou r next flight.Aftersome refreshments I sat infront of door no. 5B with my child as still there was over an hour for our flight. Twice I asked the ground staff whrn should we board and they told me that there was still time and they will call us. At 7:35 I asked again if the flight was late as no call was made. The two male staff sarcatically told me now you have come, the flight has already left. I was taken aback. Travelling alone with a small child and I know no one thereI had to plead to them for help. Spicejet my boarding pass and made an entry and told me to leave. After much pleading I had to pay Rs.6824 for fresh tickets. I want justice. What can a passenger do if this kind of thing happens. We hav to pay again??
Krishna Lal DasPosted On: 2016-06-18 10:44:02
RUPIL DEV LAMSARPosted On: 2016-06-11 14:33:18
Dear sir / mam This is Rupil dev lamsar, I booked the airplane tickets from hdfc credit card and get the ticket of jetairways by redeeming the Jpmiles ... We have two ticket journey 2 june for delhi to jodhpur And 15 june for jodhpur to delhi On June 2nd my wife travelled and also taken two way return ticket for my baby they charged 2870 rs for infant (both sides) they gave the print of ticket at IGI Airport delhi But unfortunately my wife misplaced the combined ticket in which infant is added. We had conversation with jet airways customer care but they are saying that you infant is not added in the ticket ... If infant is not added in ticket then how the infant travelled when I have boarding pass copy of my baby... So please take actions for this .. PNR NO. IS : RUYQVO
Pradeep kumar AggarwalPosted On: 2016-06-05 21:57:44
my complaint regarding charging excees fair & refund of excess amount for Indigo flight booking ref no Q87LVC is not properly attended fair not properly addressed by Mr. Himanshu AT 21;50 dated 05jun2016 & phone is disconnected after a long hold.
G NARSINGH YADAVPosted On: 2016-05-31 15:05:48
Karan JoshiPosted On: 2016-05-28 12:57:36
My wife's passport was damaged by the airline staff at the check in counter at Mumbai International Airport on 27/05/2016 T2 while we were boarding for SQ-421 to Singapore and then to Auckland. The damage to passport was done while the check in process at the check in counter. Following are the series of events of the day. The negligence has caused me the entire trip to New Zealand and caused me great hardship and mental disturbance. I have the entire series of events written along with the names of the staff. I want justice in this case.
xdiasPosted On: 2016-05-24 19:27:54
Points accumalated for miles flown (as per 5 emails from airline Jet airways) = 6086. Now airline shows online that points only 2000+. Requesting resubmit documents. Had to cancel air booking.
Ashish pandeyPosted On: 2016-05-20 13:53:15
Dear sir /madam this is to bring to your notice that I had booked two tkts from allahabad to Delhi for 19 may. Schedule departure was 2.30 pm and I also booked conceding tkt for jaipur by indigo departing at 8.10 pm. Air india flight which was scheduled to land in delhi at 4.20 pm got delayed and landed in delhi at 7.00 pm. I rushed to the indigo counter 8 kms away in another building. I reached their counter at 7.30 pm. And indigo flight had closed. As a result I was denied boarding pass by indigo. I was forced to spend the night at delhi and then continued my jaipur journey by train in 20th morning. All reoutes were confirmed. Because if the delay of air india flight to delhi I missed indigo flight. I request air india to pay me for my missed air tkts, lical taxi charges to and from hotel in delhi and hotel charges amounting to Rs. 12000 approx. Please consider this as my notice to air india for the above payment. My tkt nos are 098-1724483159 &160. Pls mail back and oblige a.s.a.p.
Gaurav DevpuraPosted On: 2016-05-15 23:31:13
I have booked a return flight from udaipur to delhi on 12th may vide pnr GB6RKA at spicejet airlines as i have to attend an meeting. But to delay in flight timings i was not able to reach meeting at scheduled time. Due to this i have been suffered allot and my cost of return flight is just a waste. I request you to kindly compensate me by refunding the ticket fares. Thank you..
Salil guptaPosted On: 2016-05-14 10:28:27
Traveling to Amritsar from Amritsar on 14 Th may 2016 spice jet flight SG 438. It is being delayed without prior information and no message has been received for the same. Totally disturbed the travel plan. Had to leave the special meeting. I am disturbed and sought refund of ticket instantly so that I can catch another aircraft. Staff is totally negligent and speaks lies about the change in schedule.
Aksah KumarPosted On: 2016-05-13 23:34:18
Hi This is in regards with one of the ticket booking forum sites named 'ClearTrip'. I am here to detail about the money loss in transactions as well as non refund of my hard earned money. Details : 1. Travel One : Date :22/04/2016 Vendor Site : ClearTrip (http://www.cleartrip.com/) Amount :4242 Complaint Reference Nos : 16042237822 I tried booking the tickets but the it did not proceed further from bank details gathering page. My Money got deducted from my account. The card used was of Bank of Broda. I also have bank statement to prove it. But no tickets was booked with this very transaction. 2. Travel Two: Date :02/01/2016 Vendor Site : ClearTrip (http://www.cleartrip.com/) Amount :3192 Complaint Reference Nos : 15122431382 I did cancel the ticket and was expecting my refundable amount in 5 working days, which I did not received till date. I made multiple calls and requests for the same. Its clear case of cheating and mental harassment.
Nalin PopatPosted On: 2016-05-05 12:22:11
On Apr 26, 2016 2:56 PM, "Nalin Popat"
AGNITAPAS DEBROYPosted On: 2016-05-01 15:54:31
Sir, I am a student of class 10, passenger of spice jet during my journey Hyderabad to Agartala(PNRH7JLKZ) is offended to say you that my baggage had lost during the journey. The luggage was samsonite red hard top briefcase which contained many of my new clothes,shoes,some cash,original documents ,camera & keys of my room. I am offended with the spice jet staffs who misplaced or lost my baggage from high security zone. The workers of your airline are very irresponsible too. When I called at your customer care they were not responding properly and spontaneously. Thereby I felt that your airline services are the worst in India. So I therefore pray to you kindly give me compensation Rs.1 lakh for loss of my valuables & harassment also. Thanking you, Yours faithfully, Agnitapas debroy, Contact no.9862033319 or 9436500904
vikas kundePosted On: 2016-04-30 19:29:25
hello sir i have done cancellation of my air ticket PNR X4MEMI. for the past 2 months they assures me that the amount will revert in your bank account in 10 working days . but for the past 2 months they are not giving my money . when i call aur mail they just tell me that in 10 working days it will come in your account please solve my problem i have mail conversations also.
satish kumar tokhiPosted On: 2016-04-20 10:42:18
R E BHOSLEPosted On: 2016-04-18 22:54:59
Missing of Flight: I was to take return flight by spicejet on 28th March 2016 by SG 368 commencing boarding at 19.05 hrs. However I missed the flight in-spite of checking in at 6.00 pm. I have following grievances: I was waiting at Gate no.4. However, the flight took off from Gate no.1. And to add on, there was no communication from your airline's side, apart from telephone calls which was made to me by a staff member at 19.50 hrs, which is too late as the boarding was to start on 19.05 hrs and I wasn't able to pick up the call standing at Gate no. 4's queuing for boarding.. There wasn't even a single message from your airlines nor did anybody show up to make the announcement at Gate No. 4. During the correspondence I came to know Airline have changed Gate last minute & agree to refund Rs. 367.00, which is not acceptable to me as I requested airlines to reimburse the expenses made by me for no fault of mine.
Elsa BabuPosted On: 2016-04-17 08:49:45
I had booked a Jet airways ticket for my father BABU SEBASTIAN M through Akbar travels in Flight No :2612 from cochin to banglore for 17-04-2016. (E-ticket No:5892209594233). When we approached approached airport today it was informed to us that the flight is cancelled and message is sent to mobile numbers. Is this the right way to inform cancellation??Arent they supposed to call all passengers via phone or put a mail?I had similar cancellation experience where in Spicejet called me and informed the cancellation prior. Due to this ruthless act from Jetairways, i had to cancel the connection flight from bangalore to belgaum also since the time doesnt match.Kindly do the needful to raise a complaint as the whole process has causedme unnecessary money loss and time loss.
manish mantravadiPosted On: 2016-04-06 00:33:18
I HAD BOOKED INDIGO AIRLINES TICKETS FOR MY WIFE FROM HYDERABAD TO KOCHI AND BACK FOR 08 -10 APR.TOTAL COST OF TICKET WAS 3845 RS. HOWEVER, DUE TO UNFORSEEN CIRCUMSTANCES MY WIFE WAS UNABLE TO MAKE THE TRIP. SO WHEN I TRIED TO CANCEL THE TICKET I WAS TOLD TO PAY AN ADDITIONAL 457 RS TO CANCEL. THIS EFFECTIVELY ENSURES THAT I CANNOT CANCEL THE TICKET NOR CAN I TRAVEL. BUT THE AIRLINE BY THIS CANCELLATION RULE ENSURES THAT THE SEAT WILL GO TO SOME ONE ELSE BY MAKING ME A NO SHOW. IS THIS FAIR? CAN THE AIRLINE NOT BE HELD ACCOUNTABLE? HOW CAN CANCELLATION CHARGES BE MORE THAN MY BOOKING CHARGES ITSELF. I DO NOT UNDERSTAND THIS. PLEASE HELP.
Gopal krishnaPosted On: 2016-03-30 17:43:45
on 19/03/2016 jet airways counter at igi airport delhi deducted amount rs 15590 towards flight for lucknow from delhi, but they neither provided me ticket nor refund of amnt.
Shrawan KharkiaPosted On: 2016-03-28 14:59:22
My flight Air India 766 from chennai to Kolkata was delayed for more than 6 hours and I was stuck at the airport with my wife and 4 year old daughter. I am highly disappointed by the support provided by AI during this delay. I was to attend a function in kolkata on Dec17th evening which I could not due to this delay.
Alok KumarPosted On: 2016-03-22 11:34:52
MY FLYING RETURN ACCOUNT 137070982 CAN'T NOT BE ACCESSED FROM ANY SYSTEM OTHER THAN MY MACBOOK. NOW AIR INDIA IS SENDING KYC WARNING LETTER FOR UPDATION WHICH CAN NOT BE DONE BY ANY OF MY SECRETARIES.ME BEING OWNER OF A COMPANY NEEDS TO TRAVEL A LOT. IN SPITE OF SEVERAL MAILS TO FLYING RETURN NO RESPONSE I HAVE GOT.FLYING ETURNS CLIENT GRIEVANCE NUMBER 022-61342251/52 NOBODY PICKS UP.
Rohit LakheraPosted On: 2016-03-21 10:46:57
Spicejet PNR- E1UI4Y from JBP to HYD- Airline has cancelled this flight and didnot even bothered to inform passengers. its pathetic and disappointing. We were following up with airline every month ever since tickets are booked and we were assured about its confirm status until Feb'2016, Today on March 21st, I again tried to confirm status and now rep. telling me flights are cancelled, GOVT should take strict action about such willful acts of airlines which puts passengers in lost situation, now we dont have any trains reservation no others means to travel as we were completely dependent on booked tickets in spicejet airline pnr- E1UI4Y. Irony is, we were never informed about the cancellation. I proactively tried to follow up and understood the situation. Spicejet should be punished and fined for such irresponsible action, and I would like to file some kind of penalty on this Airline, Do guide me, is consumer forum would be helpful.
Megha GoyalPosted On: 2016-03-01 18:23:30
On 28-Feb-2016, we had vistara flight from goa to delhi at 2:25PM and as per their policy we have reached airport on 1:33 PM and at the counter on 1:40 PM but their we 2 pessangers before me due to which my turn came at 1:44 PM and they didnt issued me the boarding pass due to which i have missed my flight and later paid 15 per ticket to spicejet to travel to delhi
Puneet DuaPosted On: 2016-02-27 21:26:39
Wrong communication and Different charges for date change at 5 different times for same day. 1st Time Date change charges communicated Rs. 5100 for date 31st Jan. Date was changed in Airlines systems. 2nd Time Date change charges communicated Rs. 6200 (when contacted on 31st Morning) for date 31st Jan. 3rd Time Date change charges communicated Rs. 6800 (when contacted on 31st Morning) for date 31st Jan. 4th Time Date change charges communicated Rs. 6200 (when contacted on 31st Morning) for date 31st Jan. At the end I was charged Rs. 6800. I called repeatedly to clarify the charges issue and in turn got into issue.
CHETNA GUPTAPosted On: 2016-02-24 07:15:10
Iwas suppose to travel from Kolkkata to Jaipur by flight no 6E-238 at 5;20 a.m.I reached the counter at 4:30 but the officals denied saying that I am late for my flight. Pls note that I had already done my web check in and was carrying my boarding pass. My lugggae was already security checked. But by no means they allowed me to board the flight.Instead they charged exorbitant amount of 3876/- for re bookingmy ticket in the next flight. Iguess there flight was overbooked which caused such a mess because inspite being on time I wasn't allowed to board the flight. Indigo had caused lot of mental and economic stress.Indigo showed highly unethical and non cooperative behaviour. Ground officials were too rude , instead of providing any solution to me, they were insisiting me to re book the flight.That obviously means that there flight was over booked and they cant accomodate me in Flight 6E 238. I request you to kindly do justice with me. A lot of harrasament and economic stress has been c
Santosh Kumar SinghPosted On: 2016-02-23 12:41:28
Sir i had cut one flight ticket from VIA.com. then i cancelled it as per rules the entire tax portion is to be refunded back to customer. But this didint happen with VIA. com they have refunded half the amount saying 400 rupees is for VIA charges. I kept telling them that it is tax portion and it is not your money. it has be refunded back as is.if they claim it also they have to give me a receipt of service charge or else it is nothing but black money.
VISHAL JAINPosted On: 2016-02-18 17:38:28
I Vishal Jain has booked a flight for Mumbai DelhiFrankfurt dated 01 st December . The flight ticket itenary is attached for your reference . The flight from Mumbai to Delhi got delayed and later cancelled . Due to which I missed my flight from Delhi to Frankfurt . I was been taken on another Air India flight from Mumbai to Delhi and I reached at around 4.30pm in Delhi. I waited the whole day at the Delhi Airport but no one gave a proper reply . Every one present from the Air India team were just shifting me from one place at the Airport to another place in the Airport . Finally I was given a ticket to fly from Delhi to Frankfurt at early next Day( 2 nd December )morning 6.30 am Lufthansa flight . The whole day I was not provided with Accommodation or any food at the Airport which I think is the moral responsibility of the Airlines. I was supposed to check in at the hotel Excelsior in Frankfurt on 1 st December but unfortunately I did not reached on that day . I ha
Padmanabhan RamarPosted On: 2016-02-17 13:09:09
Sir, I cancelled my air ticket of Mumbai to Bangalore of SPICEJET airline on 11-06-2015, PNR No:T8UYFW. They are not yet refunded the money to my account. Some how, due to other work, I did not tracked. Regarding this I send a mail to the customer relations mail id:firstname.lastname@example.org on 12-02-2016, but no reply from them. Today I called their customer relations,the executive replied me that that time they are not able refund to my account. Then I asked him that I provided my mobile no and mail id, why you did not informed through that. Almost it passed 8 months, need your help to get this money with interest. Thanks & Regards Dr. R. Padmanabhan
YESHWANTH RAJ PARASMALPosted On: 2016-02-16 15:07:19
Dear Sir I have booked a flight ticket few months back at JetAirways through a travel agent. Ticket was full refundable in case of cancellation. But now the airlines have refunded the amount after deducting a huge amount which is not as per it's JetPrivilage Program. So I hereby seek your help to sort this matter and kindly help me in getting full refund from the airlines. I have followed them up many times through customer care and writing them in E-mail, but I didn't received any kind of response or cooperation from them. Details are as follows: Mumbai to Raipur 26th November 2015 Ticket No: 9648000020 Airline PNR: KSEHDL Flight No.: 9W-2121 Airlines: Jet Airways Passenger Name: Yeshwanth Parasmal JetAirways Frequent Flyer Number: 137952920 Travel Agent Name: Skylink Tours and Travels, Raipur Request you to kindly help me. Thanks Yeshwanth Raj Parasmal M: 9893120992 email@example.com Raipur, Chhattisgarh
Anshu BaidPosted On: 2016-02-14 05:57:30
I was on time in the airport. First the indigo personnel guided me to the wrong station. Then didn't allow me to board the flight. I had to buy a new ticket. Repeated requests were denied. Further I was misguided and sent to the airport manager where he suggested that he could do nothing. This caused a lot of harassment.
SUBIR KUMAR DEYPosted On: 2016-02-06 10:51:01
MS MONALI DEY INDIGO PASSENGER PNR NO QG4MFE FL-NO-6E-539 WAS WATING FOR BORDING FRONT OF SCHEDULE GATE BUT LATTER SHE CAME TO KNOW GATE CHANGE BEFORE 10 MIN OF DEP TIME AND REACH THE CHANGE GATE BUT SHE WAS NOT ALLOWED TO BORADING. I WANT PROPER JUSTICE WITH QURIY
YUVINDERPosted On: 2016-01-25 17:24:08
The Airline had preponed the Flight of my daughter from London to Delhi. Neither the Airline nor the Booking agent informed my daughter either by mail nor on the Cell No given about any change in Schedule/ preponing of the Flight. She was compelled to Purchase a New Ticket at much higher Price. What is the Maximum Compensation given by a Cosumer Forum/ CONSUMER State Commission/ National Commission in such like cases.
ANEESH KUMARPosted On: 2016-01-21 22:07:41
Dear Sir, This is to inform you that we have booked a ticket thru clear trip id no. 15111320204 dt. 10-12-2015 and later it was cancelled by us 10-12-2015t.Despite repeated followup with the concerned agent on their e mail and customer care We have not received the refund of cancelled ticket it is more than one month has passed. We are providing the details below. Pls get it refunded in the account from which it was booked.by air india PNR NO-jexw1/jexwq TICKET NO- 098-9393735735/098-9393735736 NAME OF PASSENGER- ANEESH KUMAR FROM- DELHI TO COCHIN /COCHIN TO DELHI Kindly do the needful at thje earliest. With Regards ANEESH KUMAR
PBPosted On: 2016-01-21 05:08:20
I had booked 3 tickets from Kingfisher airlines in September 2012. The tickets were booked from Kingfisher website for BOM-IXC sector. The airline purposely advertised a low rate of Rs 2700 per person and that was a trap. In October 2012 the airline went bankrupt and closed all operations. There is no refund against the money charged while booking. From several such complaints against Kingfisher it is evident that the company was cheating the public and DGCA is helpless in providing refunds. Am I eligible to seek compensation from a bankrupt company? Should I proceed to consumer court to get my money back?
Aparna BeraPosted On: 2016-01-14 23:16:53
Harrasemt at Bangalore Airport on 26th Nov-ar, due to negligence /non cooperation of staff work i had to pay INR 1200. Please assist,
LALY JOHN MATHEWPosted On: 2016-01-04 14:15:47
I HAVE BOOKED AN AIRLINE TICKET THROUGH MAKE MY TRIP, GURGAON FOR MY DAUGHTER FROM DELHI TO COCHIN FOR 12.01.2016 AND DUE TO SOME REASON I HAVE CANCELLED THE SAME ON 12.12.2015 VIDE THEIR CONFIRMATION NO. ID NF2208554909089 FOR RS.2928.00 AND THEY CONFIRMED THAT THE AMOUNT WILL CREDIT IN MY ACCOUNT ON 17.12.2015 I.E. WITHIN FIVE DAYS FROM THE CANCELLATION. TILL DATE THE AMOUNT IS BEEN CREDITED IN MY ACCOUNT AND WHILE I CALLED THEM UP AND NOW THEY SAYS THAT ANOTHER 5 DAYS TAKES TO CREDIT THE AMOUNT TO MY ACCOUNT. SINCE THEY HAVE CHARGED ME CANCELLATION CHARGES AND PROCESSING CHARGES ETC. SINCE I HAVE TO MAKE THE PAYMENT WITH INTEREST TO MY CREDIT CARD I REQUEST THEM TO PROVIDE THE EXPLANATION FOR DELAYING THE AMOUNT OR MAKE THE PAYMENT WITH INTEREST. BUT THEY DENIED AND NOW I REQUEST YOU TO PLEASE LOOK IN TO THIS MATTER AND RESOLVE THE PROBLEM URGENTLY.
Rajendra Prasad DevraniPosted On: 2016-01-02 22:01:15
JABEERPosted On: 2016-01-02 11:42:20
reference number with spicejet : CR/376612/2015. SPICEJET PNR : PNR:- AEV2JB I have made payments for the luggage for my friends mother and mother in law.How ever the airline asked the passengers to make payment in the chennai airport.The customers paid once again in the airport.i highlighted to the airline and they highlighting that passengers should sign and send the hand written letter and id proof.i paid through credit card the intial payment.since they once again collected payment in cash.Asked them to refund to credit card were the intial payment has done.They keep repeating the same procedures.
Ahamed Ameen PPosted On: 2015-12-31 13:33:38
This is to report a tragic situation my sister and family had faced on 30th Dec 2015 at Cochin International Airport, Kerala. They were returning to Muscat after vacation and have booked ticket for Air India express:IX-443(COK-MCT)scheduled to depart at 7:55 AM on 30th Dec. 2015.As per the ticket issued by Air India authorized ,total baggage allowance was 30Kg check-in + 7Kg Cabin.So they were carrying 9 baggage weighing total 172Kg(8Kg less than check-in baggage allowance)and a single cabin baggage less than 5Kg (instead of 6 baggage of total weight42 Kg).On 30th Dec they reached airport at around 5:30AM,and stood in the queue and received Boarding pass.After weighing the baggage the airline staff at the check-in counter informed that baggage allowance is only 20 Kg per person,can't allow 30Kg as mentioned in the ticket.Also informed that they are not responsible for the mistake in Ticket.They forced them to remove 2 baggage of 52Kg which include food for 2 year baby and medicines
AKSHAY SEHRAWATPosted On: 2015-12-07 10:24:29
I BOOKED A TICKET WITH SPICEJET AND I CANCEL IT DUE TO SOME REASON I SUBMIT A CANCEL REQUEST TO THE CUSTOMER CARE. THE EXECUTIVE SAID THAT YOUR REFUND WILL BE CREADITED IN 5 WORKING DAYS AND AFTER THAT WHEN I CALL TO CUSTOMER CARE THEY TELL ME THAT YOUR REFUND WILL BE IN 10 TO 15 DAYS AFTER THAT PERIOD WHEN I MADE CALL OT CUSTOMER CARE OF AIRLINES THEY DO NOT RECEIVE MY CALL AND NO REFUND IS GIVEN BY THEM IT IS ABOUT 1 MONTH OLD.
KishorPosted On: 2015-11-29 10:12:58
Spicejet is refusing to refund the modification charges due to a medical emergency (dengue) My follow-up question is obvious WHY???? You expect passengers to travel irrespective of their health condition!! There were deaths reported in NCR & Gurgaon due to dengue. In spite of the seriousness of the issue your co. is denying to help customers out!! I would like to take this higher up in your management and also customer complaints forum. So please let me know how i do that. NOBODY CALLED ME WITH AN UPDATE. ALL YOU DID IS SENT AN E-MAIL... PNR-S4BWUI
K.KamatchiPosted On: 2015-11-25 20:59:21
Cash Rs 4500 missing from luggage. Flight AI 967,22.11.15, Chennai to Trivandrum. Passenger Name : Ms K Sivaranjini, Boarding pass NO 62 Seat No 18D
Shashank MaheshwariPosted On: 2015-11-23 17:03:01
I Have boarded Spice jet flight SG160 (PNR: DCYPNK) to Delhi from Mumbai on 5th Nov'15 which was scheduled to depart at 6:05 am same day but at night at 2:30 Spice Jet computerized call received & its communicate me that my flight has been postpone to 10:00 am...i am surprised that flight cant be taken off till 11:30 am. After landed in Delhi i was standing at belt to collect my luggage & as i picked; i found it was damaged & become scrap..& for the same i went to spice Jet counter to claim it, attendant told me you have to fill the complaint & investigation team will revert my in 7 days...but till date no one contacted me. I ask her to call senior person & no one came to help me out they make excuses always. Pls help me to resolve the matter.
Dr Abhijit GangopadhyayPosted On: 2015-11-23 08:45:58
I was making a web booking thorough Jet Airways on line portal for my travel - BOM - CCU - BOM on November 19, 2015 through my SBI credit card. After the payment, I got an error message indicating due system error no ticket was issued. Though payment was made to Jet Airways no ticket was issued.I could not any response from the Jet Airways after repeated contact and the amount of 12, 343 was not reversed to my credit account.
rashid khalidPosted On: 2015-11-20 23:55:12
Complaint against oman air & missbehaviour of its crew - Date 30.10.2015 Flight no WY143 muscat to milan . Compaint no 31367 & 31437. During the flight a crew fall water on me & instead of sorry abused me and said fuckoff bastard . Complaint to oman air 100s of times . Once in a week they reply I asked them I want to talk to their senior . They took my number but still no call no replies. Fedup with oman air . They realy dont need customers feedback so why they ask . The crew who fall water & abused me name miss tripti , code no 93534 . I gave oman air all the details but no response. I want oman air to take action against its crew and make sure they resolve customers complaint on time
Purvish ShahPosted On: 2015-11-18 12:36:58
Grievance against Goibibo, travel agency. They misleaded me for my refund amount, airline has already refunded me my cancellation amount while GOigigo says we have not recieved the amount. I have got all proofs of airline refund to the agency accounts
azim mominPosted On: 2015-10-30 22:01:39
this complaint belong to GO AIR as per their ad on all travel sites that GO AIR is offering lowest fare from 29 october to 1st november 2015 & travel period from 23rd november to 16th december 2015 as per their promo fly smart go i have receive number of bookings for flight ticket which was so high on their respective website i have face lots of mental pressure mental agony from clients because of GO AIR fake marketing strategy i request honble consumer forum to take strict action against GO AIR.
MAYANK TIWARIPosted On: 2015-10-28 20:29:27
Sir I am using relience cdma postpaid Sim which fixed plan 900magic in which includes unlimited national calling and 1.5 GB GPRS.my no is activating 20/10/2015, in after 6 days my outgoing call blocked and bill is generated 2729 rs, I m calling customer care regarding this he saying please pay the total bill then I start your survice. Please help me sir.
Amit SrivastavaPosted On: 2015-10-28 12:44:00
SpiceJet has stolen my Baggage Complain # S2997320
RAJESH SHARMAPosted On: 2015-10-23 13:12:49
PLZ HELP ME RAJESH SHARMA Posted On: 2015-10-15 17:27:11 DEAR SIR I AM RAJESH SHARMA PURCHASE 02 TICKET DEL TO GUANGZHOU TRAVEL DATE 29 SEP 2015. AIR LINE China Southern Airlines Flight NO 3028 I AM FLIGHT TIME 11.50 .WAT COUNTER CLOSE THIS TIME 11.20. I AM NOT FLIGHT. AIRLINE NO SHOW KAR DIYA SIR PLEASE HELP ME
RAJESH SHARMAPosted On: 2015-10-23 13:12:02
RAJESH SHARMA Posted On: 2015-10-15 17:27:11 DEAR SIR I AM RAJESH SHARMA PURCHASE 02 TICKET DEL TO GUANGZHOU TRAVEL DATE 29 SEP 2015. AIR LINE China Southern Airlines Flight NO 3028 I AM FLIGHT TIME 11.50 .WAT COUNTER
Mohit SardaPosted On: 2015-10-23 10:20:40
Dear Sir, I had a booked a Spicejet Flight No SG-917 through GoIBIBO travelling from Ahmedabad to Hyderabad,PNR : PF479B travelling date: 16/11/2014. The flight was cancelled by the airlines itself and they were supposed to refund me the complete amount.I kept trying for the refund but have not been successful in it. So I thought to Sue to Airlines now as its been already One Year since they haven't refunded the amount. Kindly take my case into notice and respond me back as soon as possible with the best solution. With regards Mohit Sarda
Ch.Ramesh BabuPosted On: 2015-10-20 23:54:29
I have booked 3 flight tickets from Thiruvananthapuram to Hyderabad online on 6-10-2015 throughmakemytrip site for performing journey on 9-10-2015. Tickets booking ID is NF7201351120187. An amount of Rs 13,767/- debited from bank account but received transaction failed. Airline PNR number was not allotted. Then I spoke to customer care, who checked and said sorry and informed that full amount will be refunded and advised to go for fresh booking. Hence, I did the same. But, only Rs 12,330/- was refunded. then I lodged complaint with make my trip and its ID 151007059951. In response messages are received up to 16-10-2015 that refund is under processing, but the amount is not being refunded. Now, they are not responding. I request you to arrange to refund the balance amount since there is no fault of me in booking ticket. More over airline PNR is not generated. Travel Insurance certificate was not issued for which recovery was affected. please arrange to refund the balanceamont
S SwayamsiddhaPosted On: 2015-10-18 11:15:01
I had booked a ticket from spice jet airlines on 28th july,2015 for the departure date of 25th october,2015. The airlines cancelled my ticket and is providing me an very unsuitable alternate of morning flight which I will be unable to travel in as I am traveling alone from vizag to bangalore. They are giving me full refund option which is absurd as I wont get any airlines at the rate in which I had booked the ticket earlier. They are not resolving this issue and not providing a suitable alternate as well. Kindly Help.
Sayak PatraPosted On: 2015-10-16 18:53:29
This is to inform you that i booked a ticket from Kolkata to Chennai in the name of Mr.Sayak Patra but by mistake ticket booked in the name of Ms.Sayak Patra, on that time i called Air India Executive Mr. Gyananad Singh but they are not co-ordinate me, he totally refused and told me i can't help. i don't understand why are they not co-operate me ? it's just a human error and nothing else and why are they create issue ? just for a silly mistake happened by default Ms.Sayak Patra instead of Mr. Sayak Patra, i just request them rectify Mr.Sayak Patra not Ms.Sayak Patra. but they are not reply properly in mail or phone. I requested to them continue basis but they are harrase a Passenger just for a Human Error, it's not tolerable from Air India. please help me out
RAJESH SHARMAPosted On: 2015-10-15 17:27:11
DEAR SIR I AM RAJESH SHARMA PURCHASE 02 TICKET DEL TO GUANGZHOU TRAVEL DATE 29 SEP 2015. AIR LINE China Southern Airlines Flight NO 3028 I AM FLIGHT TIME 11.50 .WAT COUNTER CLOSE THIS TIME 11.20. I AM NOT FLIGHT. AIRLINE NO SHOW KAR DIYA SIR PLEASE HELP ME
Sushant GosainPosted On: 2015-10-12 17:54:21
I didn't got my refund from the last one month
Leena KarekarPosted On: 2015-10-06 18:22:20
I had done a booking thru jet airways of Rs.2551/- same is reflecting on the statement, same is debited twice to my credit card statement , but the booking has not gone thru. When I had contacted jetairways call center they said it will be reversed within few days however same has not being done, please look into the matter and revert urgently.urgently. Txn date is 04/09/2015
AMIT REWARPosted On: 2015-09-28 16:55:05
Dear Team, Recently I have travelled from New Delhi to Port Blair on vacation but Air India services made it an worst experience Sharing you some of problems due to which we suffered physically, mentally & monetary. It was the worst while travelling From Delhi to Port Blair (separate mail sent Dated 16/09/2015) and ridiculous while travelling back to Delhi from Port Blair. On 10th of September while travelling back from port blair, I have checked-out from Hotel and reached airport, after Check-in, I was Informed that flight is delayed, after waiting 2 Hours, announced that flight is cancelled, and it took an hour to recollect the baggage. There was my Hotel Booked in Delhi and Flight was Booked further for the next day morning (Due to the cancellation same day, Hotel forfeited the payment, (Rs. 5800/-) and airline charged Rs. 2000/-) There was total mess on the counter, and after struggling an hour I have given a paper showing the name of the hotel "Island Pride" for boar
Gehendra SharmaPosted On: 2015-09-25 10:11:28
I had booked a flight to and from Delhi to Kathmandu for October in April. Now spicejet says it more operates that flight and has cancelled the ticket. It refused to make any alternate arrangement and neither did it pay any interest for the money it holded for months. Is this careless acyt justified? I would be more than happy if spicejet is penalised for such unjustified deeds.
AJAY SUHAGPosted On: 2015-09-23 18:30:48
I BOOKED AIR TICKET THROUGH "EasyGo Trip" on 31.7.2015 from NEW DELHI TO CHENNAI FOR 11.08.2015 UNDER REF No: ET 64485 AND MY ACCOUNT WAS DEBITED WITH RS.3929.00 BUT NEXT DAY I RECEIVED A MESSAGE THAT THE BOOKING HAS BEEN REJECTED DUE TO FARE CHANGE. I TOOK UP THE MATTER WITH"EasyGo Trip"who promised to refund my money back within 10 days.Then I mailed a request to refund my money back. Now more than 52 days have passed I have not received my money back.The company is not ready to refund me my money .This is clear cheating Sir. I request your good self to kindly help me and arrange to get me my money back. Thanks and Regards, AJAY SUHAG 9560129955, 9868126317 MAIL ID: firstname.lastname@example.org
Arpan SarkarPosted On: 2015-09-21 14:47:32
I had booked tickets on Jet Airways flight number 9W 624 (21st September) from Kolkata to Mumbai for my mother, brother and aunt. My mother is a cancer patient and we had booked tickets for taking her to Mumbai for a surgery. Due to road blockade we reached the checkin counter 15 minutes after scheduled time. There was still 30 minutes for the flight to take off. However, we were denied from boarding the flight. Not only that, the airport staff misbehaved and were not even ready to talk. We virtually begged before the duty officers showing them the medical treatment documents and explaining them the urgency of the travel. This not only resulted in financial burden but also extreme mental harassment and a impact on the patient. We demand strict and immediate action against the airline and due compensation for the harassment.
Mrs Mamta VermaPosted On: 2015-09-19 18:43:47
1. Self and my daughter were booked by Air India Flight 469 from Raipur to Delhi on 22 May 2015.However,the flight was unduly delayed by a staggering 6 hrs,because of which we missed our connecting Go Air flight G8-185 from Delhi to Jammu which was scheduled to depart at 1320 hrs from Delhi,three hrs after the scheduled arrival time of AI-469 on the same day. 2. Despite my complaint to Air India claiming for loss incurred to us on account of the Airfare from Delhi to Jammu,no action has been taken by them for over three months despite assuring that the matter is being looked into.My Air India complaint Reference No is WB-DRPR070615002. 3. I want to claim the Air Fare(Go Air) from Delhi to Jammu and damages on account of Extreme Mental and Physical Harassment and Grave Insecurity caused to me and my 3-1/2 year old daughter who were left to fend for themselves in an unknown and unsafe city like Delhi and had to take night bus to Jammu compromising safety of self & daughter
Amit KeshriPosted On: 2015-09-09 16:22:57
Rizwan ShaikhPosted On: 2015-09-08 19:28:00
TAN OON TIONGPosted On: 2015-08-21 01:39:10
E RajeshPosted On: 2015-08-19 21:18:55
sir I tried to book jet airways from chennai to new Delhi on 17th & 18th of July but transection failed due to some problem but amount deducted from my account. I talked to customer care for confirmation they told wait for another 30 min if you won't get any confirmation of ticket in your mobile go for another booking. I did same way for 5 times at 5th time I got message that your ticket booked. since then I m calling customer care they are telling it ll credit in 48hrs but nothing happen. I have given all details whatever they asked but no response. I request you to kindly look after this. thanking you
COL RAJESH R NPosted On: 2015-08-13 13:31:39
Dear Sir/madame, I had booked tickets with Jet Airways for travel on 25 Apr 2015 and 02 May 2015 between sectors Delhi and Thiruvananthapuram vide PNR OZKWNF and eTicket No 5892116786715 which subsequently was cancelled on web by me on 09 Apr 2015. On speaking to your toll free assistance for umpteen times and corresponding to them through e-mails, I was always told that the amount of refund will be credited to my account in some time frame of 10/15/7 working days' time. Till date no refund has been made. May I request you to guide me to do the needful. The airlines has been behaving in a total lackadaisical manner giving all possible reasons of amount credited to my bankers & given me some ARN to check from my bankers which also has been done with no refund. Thanking you.
OMAR FAROOK KHANPosted On: 2015-08-08 14:42:08
Complaint against Indigo airlines for denied boarding to 8 passengers on 26-4-2015 on their flight from Delhi to Dubai
harsh agarwalPosted On: 2015-08-07 11:10:21
hi i need to complaint against makemytrip.com regarding my refund . Its been 2 months i tried every possible way to take my refund but could not get it . The company is telling from last 2 months that we have reversed the amount and with response to that i have forwarded my 2months bank statement . so now i am left with complaint option .
RAJESH GEORGEPosted On: 2015-08-05 11:03:24
Dear Sir I had booked a Spice jet flight on 28th August vide Confirmation Number (PNR): IDG1MH to Chennai for my family of four for an onward flight from Chennai to Bangkok the same day at 10.25 pm. When I booked the ticket the departure from Kochi was at 5.55 pm and arrival at 7.20 pm, which was sufficient for me to catch the Bangkok flight. Now they have changed the time to 6.55 pm and when I approached for cancellation or change to morning flight, they said cancellation charge or change charge of around 6000 Rs will be applicable for no fault of mine. Please help in securing me a redressal on the above. Trailing mail depicts the full picture. Regards Rajesh George Managing Director Classic Omega Auto (P) Ltd., Guruvayur Road, Punkunnam, Trichur, Kerala Tel: 0487-2389994. Fax : 0487-2385414 Mobile: +91 94470 - 84494 Email: email@example.com
NaveenPosted On: 2015-08-03 19:15:14
Sir I book go air flight for jul31,2015. When I reach airport they said that your payment has not been done by U. Balance has been deducted from my account. I also contact with go air customer care now they are saying that payment was received from you. I have an e-mail of air ticket & citrus payment (the secure online transfer agency)
Ch Joseph MartinPosted On: 2015-07-21 22:09:59
I booked two spicejet airlines tickets hyderabad to rajahmundry on 06 april 2015.I got message transaction failed/declined but Rs5,374/- debited from my account.Later i contacted to spice jet custmer care several times nearly 30 times i was talk with them.they said the amount will be credited within 10 working days to my account.still i did n't get my money.How can i legally proceed and get my money.
Smaranika SikdarPosted On: 2015-07-17 16:10:16
namrata modiPosted On: 2015-07-17 15:30:43
I am trying to book a ticket from spice jet mobile app for 1st sept, 2015 travelling date and returning on 7th sept, 2015. It is showing no flights available for any of the dates in august and sept. This is all cheating that Spice jet is doing with the customers. A complain should be filed against this company. Its a fraud.
SarangPosted On: 2015-07-17 10:41:49
My bag that was in the Air India flight-AI 102 from Delhi to Mumbai came broken. The handle was completely missing and the Air India team took a complaint and refused to pay up. The Manager for Baggage services, Mrs Prasad at Mumbai clearly says they cannot fix this and will not be held liable. Inspite of me having a damage report that was given to me by their ground staff team at Mumbai T2, this is the pathetic feedback I get from Air India. I'm sure they are probably eating up the amount due to passengers like me and show it in their system as case closed.
Aru BeriPosted On: 2015-07-16 23:23:00
I am writing this in reference to my lost baggage. I fly with AirIndia flight AI 126 on 11 July, 2015 from Chicago to New Delhi (11 July, 2015 1:30 PM - 12 July, 2015, 2:25 P.M). On reaching IGI Airport at New Delhi I was informed that my luggage have been not loaded from Chicago in the flight because of some technical issues at Chicago (ORD) airport. Thereafter, I was informed to fill in lost baggage form which I did at Delhi Airport. I was provided with a receipt that contained the following details : File Reference : DELAI71185. Now, 4 days have passed and I have no clue about my bag. Everytime on calling Air-India at New Delhi Airport either they don't attend the call or they ask me to call at Air-India at Amritsar Airport. They are not picking up our calls. In this scenario, I would urge you to kindly seek into the matter and provide me with my luggage at the earliest. We are getting harassed in this way. Looking forward to hearing from you
RimaPosted On: 2015-07-14 17:56:53
On arrival at Bangalore airport, I found the baggage lock to be broken, items dislodged and a portion of the bag was torn, around 4"x4", rendering the bag completely unusable. The ground crew of SpiceJet was clueless and kept me waiting 45 mins to take complaint. Complaint # 29814. Kolkata to Bangalore flight. SpiceJet take cheapness to a new level.
Reshma M RPosted On: 2015-07-08 18:13:21
I travelled on flight SG - 1068 from Cochin to Hyderabad on Spicejet at 08.40 pm. When I reached here at 10.30 pm I was not able to find a baggage out of the 2 I gave. Its being 3 days since I have logged on a complaint - there is no resolution till now. I have medicines and some money in my bag. I urgently need an resolution for this.
Nishant SinhaPosted On: 2015-07-07 10:29:49
Spice jet is providing wrong information regarding the refund of amount Rs.14, 094 against the cancellation of my flight(PNR-Y35QHL), which has yet not been received in my spouse Citi bank account through which the original transaction has been done. I have sent across an email to them but there is no response from their end till now. This is very disappointing to see that such a big airlines is not refunding back the amount and circulating wrong information that the amount has been refunded back to the account on 2nd July'15. For which, I have also shared the bank statement copy through which the transaction has been made on their asking, however, still there is no response from spicejet's end.
Rachit lakhmaniPosted On: 2015-07-03 17:01:14
mayank bhatnagarPosted On: 2015-07-01 06:58:39
Shivani Saxena & Mayank Bhatnagar V/s Air India Issue: Negligence of Air India and missed the connecting flight which result the appellant had to paid additional expense to purchase the new tickets and harassment That applicant purchased the two air India tickets Dated on Dec 25 2014 from New Delhi Indira Gandhi International Airport to Toronto Pearson International Airport; the flight was a connecting flight as per Air India ties with Air Canada. The appellant paid the full amount INR Rs 152742.00 of tickets by credit card to air India confirmation number Y49JG Flight itinerary AI115 DEL-LHR & Air India Flight 7309 LHR-YYZ That appellant took the air India flight with his wife dated on Dec 30 2014 as per above mentioned schedule from New Delhi to Heathrow Airport London and further he had to take the connecting flight form Heathrow to Pearson Toronto. According to ticket itinerary this flight supposed to be arrived at time 11:05 am dated on (Dec 30, 2015) bu
Neepika KhanPosted On: 2015-06-30 14:40:11
We booked round trip with Spicejet From June12 toJune 20,2015.On june 12 ,2015 when we reached airport spicejet representatives denied us boarding on our booked flight. They changed our flight from SG1212 to SG876. They did not provide us seat on our booked flight SG1212 and gave an excuse that it was overbooked.On asking how can a flight be overbooked , they did not have an answer. Further the next flight given to us SG876 was delayed for 6 hours. We had to wait on airport for almost 10 hopurs. We missed our connecting bus to punjab We spent the whole day of June 13, 2015 travelling , all thanks to spicejet. Actually they sold our tickets on SG1212 to other customers on higher prices. Now when we demand and inquiry and action into this matter, They are not showing much interset in resolving it. Spicejet is not compensating ud for the troubles caused to us. They have caused us acute mental distress, anxiety and physical exertion.We seek your kind help in resolving this issue.
Rajat BaralPosted On: 2015-06-29 11:49:28
We have purchased the following tickets through make my trip. However, just before the departure day, spicejet cancelled both the flights and sent us sms regarding the same. Till date we haven't got refund for the same. Kolkata(CCU) Bangalore (BLR) Spicejet Sat, 13 December 14, 07:25 hrs Sat, 13 December 14, 09:55 hrs SG-521 Cabin: Economy Bangalore - Kolkata | Sun, 14 December 14, 17:55 hrs Spicejet Sun, 14 December 14, 17:55 hrs Sun, 14 December 14, 20:25 hrs SG-524 Cabin: Economy
Siddhartha Sankar debroyPosted On: 2015-06-23 17:07:14
They don't allow me to check-in before 40minutes from hyderabad to agartala on 20.06.15
Spandan KumarPosted On: 2015-06-22 16:34:07
I encurred a failed transaction on the spicejet website while booking the ticket with pnr GCIDGX. Total of 23054+1400 was debited from my account but the ticket was not booked. I have contacted the bank and spicejet. Spicejet have given me the complaint no. 355297. I have repeatedly contacted yhe customer care of spicejet. But with no result. I have both the transaction id of the transactions. I have provided the same to spicejet but they are not doing any thing. They initially provided me another complaint no but somedays back they told me that the case has been closed and they gave me this new complaont no. Pls advice what to do.
Amrut JoshiPosted On: 2015-06-17 12:05:23
Amrut JoshiPosted On: 2015-06-17 12:03:16
Amrut JoshiPosted On: 2015-06-17 12:01:27
KOUSHIK DASPosted On: 2015-06-16 22:38:48
Dear Sir / Madam, I had booked ticket on 20-May-2015, 9:58PM @ spiceJet Airline, anyhow ticket not got due to some technical fault. Afterwards I made call to customer care and got a reference number [SpiceJet-CR/349429/2015] @ 10:27PM, he said it will credit to my account (credit card) within 5 working days. With several reminders & phone calls I have till date not received it. The amount is Rs.4559.00 Kindly look into it.
Sapna PanchalPosted On: 2015-06-07 16:14:13
I have a complaint about go air.I booked a ticket from pune to delhi.Because of my exam dates,I had to change the flight and paid penalty charges.The money was deducted twice out of my a/c.Instead of refunding the amount,they made me paid another Rs 1079 to board the flight.Even after raising my concern to them,my money was not refunded.I paid Rs(4369+1650+1650+1069) all total.Can anybody please help me get my money back.I want to take my complaint further
Vishal MehrotraPosted On: 2015-05-30 17:03:03
I booked the Air Ticket from Delhi to KOlkata through EasyGo Trip (easygotrip.com) but due to fare change, they replied that booking is rejected and amount will be refunded back. The whole thing happened at 10th May, 2015. I have taken follow-ups after 4 working days for my money, they haven't replied on that. Please find below the whole communication : **************************************************************************************** Easygotrip Rejection Refund No C:627. The booking amount is Rs.4322 /- Their support mail-ID and contact number are as follows : firstname.lastname@example.org & +91 8080144002
pratima majumderPosted On: 2015-05-30 10:40:37
I am 76 yrs old I booked a ticket from ahmedabad to kolkatafor31.5.2015.the flight was a stop over at Delhi and reach kol on 1 st august there was no mention of this in the information provided.now the agent make my trip refuses to make changes. No proper information was provided they refuse to make necessary changes. Rescheduling charges are more than the cost of ticket.
Vikas YadavPosted On: 2015-05-26 18:22:25
I had booked a spice jet flight from Indore to Delhi, wed 24 dec 2014 flight no SG2724 which was cancelled by spice jet without prior msg or warning at the last moment. first they did not even process my cancellation for refund until 21 March. Finally they did take my request for a refund but they have not refunded my money after five months now. I have written to them four times and have made several calls regarding this respect but they don't seem to respond. I am deeply troubled by all this.
SANDEEP BISWASPosted On: 2015-05-21 21:37:21
Makemytrip Pvt. Ltd. has not refunded the cancellation amount of Rs.38,272/- against Booking ID NN2302210818158 inspite of vigorous follow up.
Smt kiran LeharPosted On: 2015-05-21 14:59:54
i booked the indigo airlines ticket on 16.4.15 for 1/7/2015 and return on 4/7/2015 and due to unavoidable reasons cancelled on 17/5/2015,amt paid 6036/- and refund only 1792/- which is very less. I want to know the breakup of the deductions.please clarify and give the balance of refund.
Shri Ashok LeharPosted On: 2015-05-21 14:46:56
excess deduction of money for cancelled tickets
Arvind BatraPosted On: 2015-05-21 12:14:27
Malaysian airlines has cheated us by making our return ticket invalid and we need to book additional ticket for return journey.
SaakshiPosted On: 2015-05-20 18:50:14
Goibibo team, i have heard big advertisements and names for you. Me and my family have been booking almost all our bookings from you. Yest you guys have cheated on me. I booked a ticket PNR YDMWY, it got booked for a wrong date due to some internet issues and within a minute I called goibbo and they promised for a full refund. It was March 09, 2015 and till this date I have not got any refund. The customer care IVR has no option to talk with executives for any past trips. Everytime I write to Goibibo for this complaint, they keep on lingering on this issue and keep giving false promises that by next week we will provide you refund and so on. They keep saying that they are awaiting money from airlines, why should a customer bear such issues, I booked a ticket from Goibibo and not from the airline. Goibibo is answerable to me. You guys have to return my money, why should I wait till you dont get a refund. What if you dont get refund throughout the life?
Bhaskar prasad vaisyPosted On: 2015-05-19 23:26:18
I waspurchased spicejet air ticket pnr no. x5v17p dt. 02/ 09 2014 from kolkata to chennai on 23/06/2015 in favour of my son Anirudha Bhaskar .When I checked the pnr no. it shows that your ticket has been cancelled without any reason i was not cancelled the said ticket My son is a student please help me >but spicejet rule said if flight is cancel then 90 minutes or more ,you will be refund the monet or resheduled
RamPosted On: 2015-05-16 17:20:15
Spice Jet Airlines - PNR: S9WQ5D (Booking ID: NF2202251800520) cancellation ammount. I have cancelled the tickets because the flight is preponed by 45min. As per my schedule I cannot catch this flight. I have paid 53,398 to by the tickets, but they refunded me 33,613. Remaining amount they deducted as cancellation fee. They told me that prepone / postpone of flight is not beyond 120min hence they can not return full amount.
YAPosted On: 2015-05-16 15:20:09
I am coming from Jetta to Mumbai & Mumbai to Chennai 11.05.2015 ( airindia flight ) I have Recd my bagg mumbai ( jetta to mumbai ) and i put bagg in Luggage in mumbai But i not recd the luggage in chennai, sames time i have complaint in airindia luggage, and also email email@example.com Please arrange to give my luggage.
Gayathri JayaramanPosted On: 2015-05-15 00:29:15
I traveled from Chennai to Jaipur via Delhi on 4th May 2015 by Indigo Airlines-Flight 6E-244.Booking reference:ZBN8WD.What happened to me in the flight is absolutely disastrous and might have costed my health and life.Around 5.30p.m,I requested the air hostess to fill my bottle with cold water.After 25 minutes, she brought back my thermos MUG me with HOT BOILING WATER and did not even bother to inform me about it. I opened and poured the water directly into the mouth.My entire tongue & mouth got burnt.I developed blisters. 10 days after the incident I still cannot eat or talk properly. Ms Harshita and Ms Kiran@Jaipur airport said that they would register the complaint and would notify me within few hours. But no response so far.I planned Jaipur trip 2 months in advance to attend my best friends wedding.But Indigo collapsed everything with their careless service.I could not enjoy wedding, could not eat food.Even 10 days later, I am unable to eat.Irreversible damage to my taste buds.
TG RamaswamyPosted On: 2015-05-14 13:04:42
Complaint summary I had booked a confirmed ticket (Return) from Delhi to Kathmandu and Kathmandu to Delhi vide PNR D994JD online through Goibibo on 24 Nov.2014. I had paid Rs. 10,817/- through my credit card. As I am a retired man of 63 years old I wanted to save money in travelling so I had booked a ticket to New Delhi from Mumbai by Rajdhani express to travel on 21 January, 2015 so that I reach New Delhi on 22nd Jan. 2015 morning and I can catch the flight No SG45 departing from Delhi Airport at 05-15 PM. On 17 January 2015 I received a SMS text from Spice jet for providing meal services which I had not opted for. On 21st January, 2015 when my train had already moved from Mumbai Central and nearing to Palghar Station at around 17.59 hrs I got another text message SMS in my mobile informing that flight SG 45 for 22 Jan. 2015 is cancelled. The Text message is reproduced below for your information:- "Dear Spice Jet customer (PNRD994JD): Your flight SG45 dated 22 Jan 15 from Delhi to
JAI PRAKASH PANDEYPosted On: 2015-05-11 11:59:38
Sir, I tried to book to and fro air ticket from Mumbai-Delhi for Nov. 07-Nov 14, 2015 thru website www.flymantra.com Amount (Rs. 24229/=) has already got debited online from our ICICI bank savings account for the forward and return tickets from Air India, but no tickets were generated. I have been calling innumerable number of times, the booking company at their no. given on website 09555980666 and have also email them at firstname.lastname@example.org but there is no response from them. You are requested to kindly help me in the matter either to get tickets or refund from the company at the earliest.
ROOP CHANDPosted On: 2015-05-06 19:48:56
My SpiceJet flight from Jaipur to Delhi on 03-May-2015 with PNR number SG2624 was cancelled due to operational reasons.I had asked for a refund and I was assured by one of the spicejet customer service agents that I will receive the refund immediately.It has been over 2 weeks and I have not yet received the refund money. I have been trying to reach out customer care executives but the service is really poor. Everytime i have been put on hold or disconnected without any clarity on the refund amount. Considering the quality of service provided by the airlines, I would ensure not to travel by Spice Jet ever and also recommend all my personal and professional contacts to beware of spicejet frauds. I was also having a connected flight from delhi to lucknow on the same day. I was about to attend an important metting at Lucknow which I missed because of you. Also no alternate arrangement was provided by your airline so that I could have reached Delhi .
R.PARAMSIAVMPosted On: 2015-05-04 23:13:45
Sir. I have booked TWo Flight Ticket to travell from Coimbatore to Chennai on 23/10/2014 in INDIGO Filght Service .Flight No 6E 363 PNR Q42J4F. Booking rference FMN16BPVJ6F.On 21/10/2014, out of TWo Tickets, I have cancelled one Ticket,CAnCELLATION pnr IS NY2JB.Till date Indigo has not refunded the cacellation ticket fare amounting to RS 4,500. Kindly help me to have refund amount
K.Venkata RamanaPosted On: 2015-05-01 18:48:38
Dear sir, My Spice jet SG-322 on10.01.2015 and the my PNR No:K6NRPM has cancelled by Spice Jet only not my self and i paid the amount of Rs 10956.00 for (Guawhati to Chennai ) still it is not credited in my account already more than 3 months are gone in this view i request you to please refund my total amount of Rs 10956.00 Immediately which i have to paid to you . Please do the needful urgently. Thanks and Regards, K.Venkata Ramana, 8415924520. 8415945324.
M.R.HARISH KUMARPosted On: 2015-05-01 18:25:45
Ticket Booking no. HGGG6K dated 15th April 2015 which I cancelled, till date I have not received the refund amount from Airasia.com. Kindly help me in this regard. Its almost getting 2months now. Ticket booked in the name of Mr.NELSON JOHN.
Shirish ChaurasiaPosted On: 2015-04-24 19:09:56
Our candidate name Mr. Parshuram Ghadi has been stopped by Staff of Indigo Airline, these indigo people not allowed him to go to immigration counter also, they only behaving as they are the authorized person and acting as they are immigration Office. Reason to stop: Candidate has received Visa from the Oman company which has some error on the visa, regarding that company has given Under Taking letter explaining that this is the same candidate's visa has been issued who is traveling to Oman, also the contact number of company's person mentioned on the Under Taking Letter so he can travel. If the person has all the documents with him then why this indigo staff not allowing to travel. Even they have taken the ticket of the person too.
Hareshkumar ModiPosted On: 2015-04-21 19:01:56
I had booked my GUWAHATI to AHMEDABAD ticket for 12th April with SPICEJET and my pnr is GYEMHA but due to sudden change in SPICEJET schedule on dated 10th April they informed that now I cannot board 12th April flight so I have to prepone my journey on date 11th April and left my tour in between. When I reached to GUWAHATI Airport for check in , the spicejet officer told me that I will get only non reclined sheets and if I want 2nd Row I have to pay Rs 3000/-. I was compelled to pay the same , as my child was not well. When spicejet officer issued me the Boarding Passes the seat no were 12F, 1c, 3E, 3F. Even after paying 3000 we all have to travel in different seats.Now when boarded in SG 276, I faced very bad service of crew staff
Sundar Dayal GovanderPosted On: 2015-04-13 14:37:23
Refund not yet received even after following up from last 55 days
S V SREENIVAS PRASADPosted On: 2015-04-03 16:50:44
Gentle Reminder I have submitted my complaint Regarding Return Air Ticket Refund from Makemytrip on 30.03.2015, but till now I have not received any acknowledgement from your end Should I submit my complaint once again ? Expecting your Reply Warm Regards S.V SREENIVAS PRASAD
S V SREENIVAS PRASADPosted On: 2015-03-30 13:30:38
I have booked to & fro Air Ticket from Bangalalore to Delhi and back for my Brother's family through Make Mytrip one month in advance and without my reqeust or their intimation they have cancelled the Return ticket which was of 08.03.2015. This we came to know throuhg the Indigo Airlines and when contacted Makemytrip they asked to book fresh ticket and to travell and to send the Ticket and boarding pass scan copy for refund. But till date they have not refunded the full amount and just for email new new person are replying and asking for time this is purely intenational cheating and money making I request to help in this regard. I have all the documents with me and correspondence in this regard S.V.SREENIVAS PRASAD
Sagar AroraPosted On: 2015-03-24 23:39:57
I had booked flight in September 2014 for travel in April 2015. Now just 5 days before, they have cancelled the flight from CHD to Srinagar and back. As per policy they have to arrange for an alternate flight. But they are saying they don''t have any flights from chd to srinagar till 15th April and I will have to pay 24000 rs extra. Or I shall take flight from Amritsar to Srinagar. This is totally fraud as they book tickets in bulk and then cancel the flights or ask people to reschedule their flights costing them more money. Please take action against this and pass this on to DGCA. Thanks
Inderpreet SainiPosted On: 2015-03-23 17:17:12
Dear Sir, I had booked a flight on 5th March 2015 from Delhi->Mumbai->Dubai by the booking id TUANRNLXS for 8th March 2015 from GoIbibo.com for my aunt(Amandeep Kaur). But due to some immigration document related issues, she had to cancel the flight and could not travel. We even got a confirmation document from the Jetways Airlines regarding the cancellation and were informed that the refund would be made to the account from which booking was done. I have been raising tickets and sending mails since then but no response from these guys. I am really frustrated with this kind of customer support service. Could you please help me on this? Thanks and Regards, Inderpreet Saini.
R D ChoudhuryPosted On: 2015-03-21 13:14:53
Cfm Tkt XiBGRR1SG/2SG NDLS-Aurangabad & back Dep dts 5/2/15 & 8/2/15 FT SG171 & 173 cancelled.Refunded only Rs 9206 against Rs 16482/- thru Comfy Travels. Explain reasons.
Deepak RampalPosted On: 2015-03-20 15:28:19
Sir, I had travelled to Mumbai Dated 9th Dec, 2014 and lost my baggage in the airline Spice Jet SG 443 from Amritsar - Mumbai.It was an Americal tourister strolley bag with all necessary daily items in it. The same had been communicated to the airline the same day and they had offered only 1500- against settlement although the value of the goods inc. bag were more than 20K. Sir/Madam, I wish also to communicate having called/mailed them many times, they are not responding in any authentic way. Last time when I asked about legal pursuiance, they closed my case asking to go for it. Kindly help me to get my baggage claim as well as the agony/harassment I have gone through this series of procedure. Regards Deepak Rampal 9871616664
sudhirPosted On: 2015-03-18 16:30:26
Its been 1 month and goibibo is not refunding my money, they sent email to me saying it has been sent to bank, but when checked with bank there is no amount received.I am waiting from two weeks post that email and more than 1 month after cancellation. This is high time and no other airline portal takes so much time. In all your email they are asking me to wait for 5-7 days. Once again please help me in getting my refund from them for which I had sent and complained almost 10-15 times. BookingID: NSGA1S2WL and NSGOEFCFE Goibibo service request ID : 214752 Amount: 4219 & 4219
siddhartha shivamPosted On: 2015-03-15 20:35:46
I had booked a ticket along with a co-passenger in flight no. AI 445 for travel on 05.03.2015 from New Delhi to Leh. However, I was not allowed to board the flight even after issuance of boardiing pass citing the reason that I was too late to board the flight. It is pertinent to mention here that the staff at the boarding desk was a new joinee who was not well trained and he took a lot of time to issue the boarding pass (nearly half an hour from 4.55 to 5.37) without issuing the baggage slip. Hew took another 10 mins to issue the baggage slip and paste the sticker on the baggage after which our baggages were taken inside for departure.Further, the flight departure time mentioned on the ticket was 6.25 and the boarding time was 5.55. I along with Adyasha reached at 6.00 AM at gate 36 of Terminal 3 of IGI airport after going through the security checks. However, we were not allowed to board and no reimbursement/rescheduling of ticket was done.In this regard i hv nt recvd respon frm AI.
vishal sahalPosted On: 2015-03-15 00:08:29
Please note that I have cxld my ticket for sector BKK-CCU on 22Dec 2014 and applied for the redund. After comming india i checked again with your customer care executive on 02Feb 2015 but the refund was not been done in my credit card account. I have been told that it will be done in 48-72 hrs. Again after some days i called and than i have been told it will be done in a month. Any after one month was over which was on 02 March 2015 i have called nearly 20 times and everytime your executive saying me your refund is in process and it will take 48-72 hrs. Today on 14March I called up your executive and had a talk with MR MAHESH KUMAR and today he again saying me it will take a week time for refund. When I told him to give to any senior person who can see the situation he denied saying the call cannot be given. All these things have forced me to take an action against SPICE JET in consumer court and being a very good relation with one of my friend in INDIA TV with whom i will discuss this
Shirin chinikamwalaPosted On: 2015-03-13 09:51:23
My son Ammar Z C was travelling from bangalore to pune on Indigo flight 6E 408 on 9th March 2015 at 5.35 am. We had checked in the prior night and collected the boarding passes at 4.50 am from the indigo counter. At 5.10 am I get to know that the flight has left and my son is sent back from the gate saying he was late for the flight. He had to purchase fresh tickets and fly to pune on the 3.00 pm flight where he missed his exams and day at school. Where can I file a complaint for this . Pls help. I think they have conveniently off loaded some passengers due to excessive bookings. Pls help. Also 2 days later my husband flew the same flight to pune and a passenger boarded the air craft at 5.35 am after which the flight took off. So why this trouble for such young passengers? Is it because they are novices and they can be trampled upon under twisted laws?
N. SinghPosted On: 2015-03-10 10:08:45
SpiceJet PNR R7NHYM, Ticket agreement indicates that a change fee of 2000 INR per person per flight will be applied if flight is rescheduled. I paid 8000 INR as change fee to reschedule my flight tickets. I had to reschedule again and they charged me 16000 INR as they said it had to be rescheduled twice. How ridiculous that they are charging me double for the same thing?
AhmedPosted On: 2015-03-05 17:26:50
Mr. Naresh Goyal Ji & Team Jet Airways Mumbai Sub: Careless staff in Jet Airways at Delhi & Srinagar Baggage Ref.No: SXR9W10238 Respected Sir, Respectfully I Beg to state that I have booked a flight for my son ( 15 years but he is short size)to srinagar on 22.Feb.2015 in 9W 603...as usual I drop them at Delhi Airport & waiting for him to get the Boarding pass but some of jet airways staff refuse to give them Boarding pass & ask me to pay more Rs 1973 extra charges because my son is small kid & jet airways provide staff till my son enter in plan... I think all is Ok & I leave the Airport after approx 15 km passing I received a call from from lady from jet airways that your sons baggage went to other plane please don't worry you will get it next day... i say Ok... I call my family in srinagar & they bring the cloths approx Rs 5400/= because you know that kashmir is cold this time... & it is necessary to get the cloths... From 22.Feb.2015 till today I called the Jet airways in D
Syed Ifthekar FirdosiPosted On: 2015-03-04 13:22:50
I wanted an amendment in the Name, because while booking I had missed the last name. I tried reaching Customer Care but there is absolutely no support from Spicejet Customer care team, I have written multiple emails to Custrelations@spicejet.com & email@example.com as well. Please consider this as my complaint and take necessary action, please let me know the process to take legal action against the services.
SUMOH.T.MPosted On: 2015-03-02 11:34:14
Dear sir, I had booked my flight from Dubai to Cochin through spicejet (PNR:J9KJ8Q) on 14th Nov 2014 and had to cancel it on 25th january as the flight was rescheduled by more than 90 minutes. As promised by Spicejet i should get a full refund by 30 days. It has been more than 30 days now and in spite of sending many emails and phone calls, i have not received the refund yet. Please look into the matter. Thank you. Right
Krishna Mohan ChaudharyPosted On: 2015-03-02 10:52:58
I had booked a spice jet ticket from mumbai to bagdogra with hop in Delhi for the 2nd of March from makemytrip.com. My booking id is NF2202649549252 and the aircraft pnr number was given as DCQE7U.But when i got to the mumbai airport in the wee hours today morning. im informed by the spice jet authorities that there is no flight from delhi to bagdogra and that they have informed about it through a sms which I havent received. Although I did not receive a sms is it fair on airlines part to inform customers that their flight is cancelled and not make alternate arrangement through alternate routes. I had a tough time at the airport requesting them to get me an alternaate route. they finally agreed to put me on kolkata flight via bangalore today and than again kolkata to bagdogra tomorrow. Due to unprofessional approach of the airlines authorities I am reaching bagdogra tomorrow 1300 hours instead of 1200 hrs today. Also the airlines did not care to take care of my accomodation in Kolkat
Kaushik MukherjeePosted On: 2015-03-02 07:48:08
Sir, Myself Kaushik Mukherjee.I beg to state that i am sufferer of spicejet airlines. Near about july 2014 i bought two tickets for my mother and father for chennai from kolkata, roundtrip from 11 feb 2015 to 14feb 2015 and both the tickets i had bought from Cleartrip.com. Pnr no is VDN35U and B2PC7F. On January 24, spicejet sent a message that the flighy had been cancelled. And go for refund or new journey ticket. And i go for refund and apply on 25 January 2015. But toady is 2nd of march but no such money of refund has not deposited to my bank account. Please take an action. Thank you.
krishan kumarPosted On: 2015-02-28 00:20:33
sir i have booked airticket from spicejet in sep 2015for my family trip in feb2015 but due to non operational flight of spicejet i have cancelled my ticket in dec2015 but after various reminder regular follow ups i dont get my refund amountBooking ID NF2203644794308. sir do something about my refund and raise peoples voice towards spice jet refund policy which hamper various people financial position
SUBRATO SENPosted On: 2015-02-20 15:05:14
I booked an air-ticket online through makemytrip.com, for my wife Mrs. Sumita Sen - Booking ref NF 2202946447886 - PNR No. NER33B for Spicejet flight SG-819 to travel from Kolkata-Mumbai on 25th Dec 2014. I was informed by makemytrip.com on 14th Dec that this flight was cancelled by Spicejet. Consequently, I had to immediately purchase another ticket (Booking ref NF2201039790703)through makemytrip.com on Indigo flight at double the cost. I have repeatedly sent about 8 reminders to makemytrip.com for refund of Spicejet fare but no avail. I also have escalated the case to their Management Representative Ms. Geeta Eral (Head - Customer Relations) but she has not bothered to contact me with any detail on the situation. Kindly help to get me a refund of my spicejet ticket and also the differential fare I had to pay extra on another airline due to the resulting cancellation.
Mohammad Saleem KullayPosted On: 2015-02-20 14:13:15
Sir I have booked an eticket from air india app. the booking was from Srinagar To Jammu vide PNR no:JY8Z8 on AI 822, which was scheduled on 19/02/2015 at 2:25. But due to heavy snowfall all flights got cancelled including mine. We waited for 4 hours at the airport and the DEPARTURE board shows my flight status as CANCELLED, there I reported at the AI counter and they told me that all flights got cancelled due to bad weather conditions (Heavy Snowfall). Now I request them to refund my full amount (RS6025) for the same, but they are playing games and do not respond on any customer care number. please help me out of this mess.
BISWAJIT DASPosted On: 2015-02-19 22:31:37
BISWAJIT DASPosted On: 2015-02-19 22:28:39
Saptarshi ChaudhuriPosted On: 2015-02-18 21:53:56
This complaint is regarding Spicejet airlines.We were travelling to chennai from kolkata on 12th of this month for my mother's liver transplant surgery,for which it was utmost necessary to catch that 4:20PM flight.After we reached the airport,the concerned official issued the boarding pass but denied us to board the flight citing reasons that they dont have enough time to check medical documents.we had the 'fit to fly' certificate but they just misbehaved and didn't allow us to board.We let the official talk to our doctors but he just continued to misbehave and said words like'let the patient die here,still we will not allow'.Naturaly refund was not made.Before ticketing online,I called them for help but customer care didnt receive after even trying for 30min. Anyways After all this we even complained to their customer service by mail with every details but still they are just not wanting to take any action as if its common for customers to listen to abusive words from their company.
Fathima BeeviPosted On: 2015-02-17 19:26:42
I booked my ticket from Madurai to Chennai with Spice Jet in November for travel in December. Flight got cancelled from Spice Jet on 5th December 2014 and I have not received refund. I have called them several times and written e-mails but in vain. I have not received my refund so far. It has been more than 2 months, it is frustrating.
Rishabh VarshneyPosted On: 2015-02-15 23:39:09
I had my flight from New Delhi to Lucknow on 14 Feb 2015 (AI 811). For boarding, I was going to T-3 but just to confirm, i called up the Air India customer care number (011-24624075) n inquired for departure terminal. The female exec. said that departure terminal for my flight was 1-D. I asked her to cross check it once again as i was doubtful of Air India to depart from 1-D but she confidently asked me redirect to 1D from on-my-way to T3. On her advice, I reached 1-D just to find no Air India departure terminal there. Airport officials at 1D asked me to rush to T3. I again called up AI CC exec. n this time the female exec. confirmed T3 as my departure terminal. This unnecessary to-n-fro travel to 1-D terminal wasted more than 45 minutes. I reached T3 but realized that boarding for the flight had closed 5 minutes back. I told the officials everything that had happened and requested them to let me board the flight but they paid no heed and instead displayed rude behavior, especially the
Aarya NaharPosted On: 2015-02-15 14:40:48
I had travelled on 11th Feb from Guangzhou to New Delhi, out of 4 luggage one of our luggage was left in China. on arrival at Delhi we were informed that our bag is coming with next flight in the evening and was confirmed by Airline that luggage will be delivered to our home in Indore on the very next day. NOW it is 15th Feb and till now bag is not received and airline is putting blame on there vendor. As per airline baggage is in transit. Am not sure why airline has to take 5 days to deliver from New Delhi to Indore and still not received any compensation as well as luggage...Need some serious guidance to SUE airline and pay for the mistake so that they dont repeat with other co-passengers.
Maumita SahaPosted On: 2015-02-10 12:09:28
John SangtamPosted On: 2015-02-09 22:06:07
My SpiceJet flight ticket SG 894/SG 219 dated 6th Jan 2915 from Guwahati-Delhi-Pune has been cancelled by the dealers concern for reason known to them.However, ticket price amount has not been refunded so far in spite of their positive assurance. Your kind legal intervention will be highly solicited.
hithendra mylanahalli shivaranrappaPosted On: 2015-02-09 13:53:14
I traveled in air India on 31st Jan from Bangalore to Naritha japan via Delhi in air india Still date I have not received my baggage
Lazar PuthiryPosted On: 2015-02-07 09:20:39
I have cancelled ticket (go air) on 22nd Jan 2015. My booking reference is GFUSPC. My ticket is for Mum-Kochi-Mum. Departure date is 26th Jan. & Return 29th Jan. 2015. Problem : I am yet to get the refund of my cancelled ticket.
SanatKr.MondalPosted On: 2015-02-03 12:51:12
Unfortunately, due to bad weather conditions on 14-10-2014, the flight no.AI 247 to Katmandu was cancelled by Air India and the PNR No.JV3QF was entirely cancelled for both ways and the ticket was purchased online through goibibo.com ibibo Group Private Limited, 4th Floor,Peart Towers,51,Sector 32,Gurgaon, Haryana-122002.During this period several time I have corespondence with you but there is no result Kindly kake necessary action This is my humble request. My Address is given below, R-9/2 Srinagor East P.O. Panchasayar Kolkata-700094 Ph.No.09433605938 (M) Land: 033 24329683
Sasanka NeogPosted On: 2015-02-01 00:27:40
I had booked 2 round trip tickets for Chennai to Port Blair in Kingfisher airlines on Sep-2012 and my travel date was Mar-2013. But that flight was cancelled and kingfisher airlines didn't refund back my amount Rs 9790. The PNR Number of the ticket is MEHRRR and ticket numbers are: 0902473098315 & 0902473098316 Please let me know the procedure to file complaint against Kingfisher Airlines.
K GANESANPosted On: 2015-01-31 20:06:43
I have booked return airfare from Delhi-Chennai by spice jet flight in Jan 2015 with total fare of Rs 7740 made through Internet banking with PNR number C9RUSQ But due to some difficulties I could not travel and cancelled both ways ticket in December 2014 itself.I was informed by Spicejet after deducting cancellation charges Rs 3588 a balance amount of Rs 4142 is credited to my account against C9RUSQ.However I am unable to use this balance credit for fresh booking even after two months.It is not possible to contact SPICEJET number anytime as all numbers are unable to e contacted anytime
Dr Riazahmed SyedPosted On: 2015-01-28 17:30:53
I boarded Oman Air from Saudi Arabia, Jeddah on that fateful day, the 8th January 2015 (pnr NZAATS). I was going to attend an important medical conference to chair the session on 9th January, 10 am in India. On human error, the flight from Jeddah to MCT was delayed (WY0676) for more than 1 1/2 hrs with no clear instructions for us for late its arrival at Jeddah airport and I reached MCT to miss my onward journey to India (WY251 to Chennai) as the connecting flight took off by the time I reached MCT. I was left out in muscat with no clothes and no baggage and I was taken to a hotel with no compensation to buy my utility things for my stay there. Despite my repeated plea, none paid any heeds to my call. The next day evening , I was boarded into Gulfair flight (GF565 & 68)to Bahrain and to chennai. In this, I lost one day, missed my conference attendance getting bad remark and had mental and physical distress and so I must be compensated by Oman air.
Amit BhattaPosted On: 2015-01-27 16:40:25
Booking ID: NN230386645965 I had booked my tickets from Mumbai to Dubai and back with this Booking ID. I changed my dates of travel from 2/02/15 to 18/02/15 and return dates from 8/02/15 to 28/02/15 on 25th January, 2015 around midnight. The concerned call centre executive who had handled my call was Mr. Amarpreet Singh with mail id Amanpreet.Singh2@makemytrip.com. He said that the change in fare along with all applicable taxes is Rs.7480/- and guided me through the make payment link and we made the necessary payments and transaction showed as successful. Following which he told me that I would receive an e-mail with the changed ticket details in next 6 hours. After 36 hours and several phones calls I have still had not received my changed ticket. Then executive Ms. Ruma on 26th January,2015 tells us that there has been an error in the calculation of the changed amount and now I have to pay more.Why should I pay for the mistake of their executive.I want action to be taken against them
Himanshu SaxenaPosted On: 2015-01-25 21:26:10
I am looking for the refund since past 3 months and I got the response from Make my trip that Air India has to change the status to refund and the same was cancelled by Air India Staff at Pune Air Port and stamped the seal for stating full refund and asked me to send the copy to make my trip. when I sent the same to Make my trip they stated ( response trail mail attached)that Air India says its flown sector . on account of that I am not able to get my money back..
Kartik SharmaPosted On: 2015-01-22 16:59:07
I booked Spicejet ticket in Oct with travel date as 27th Jan 2015 and return date as 22nd Feb 2015. I got a mail from spicejet for my flight cancellation on 28th Nov 2014. It is 22nd Jan 2015 but still i have not received my refund. PNR Number: N9YZVG Kindly let me know what i should do next or how can i file a case against spicejet.
VandanaPosted On: 2015-01-22 10:32:26
I booked two tickets from Ahmedabad to mumbai for 28 jan on spice-jet.as soon as the payment was made,spicejet reset the page itself, no pnr was generated. But my bank account shows that amount is debited. I do not have neither tickets nor the money now. Helpline. Nos of spicejet are not receiving call.now what should i do?
Sree Kumar MadakkavilPosted On: 2015-01-19 16:17:02
I had booked a Spice jet ticket from Kolkata to Kochi for 31-Dec-14 and return by the same flight on 12-Jan-15 on 26-Aug-14 for Rs 22,425for me, my wife and child. I got an intimation on 14-Dec-14 that the flight from Kolkat to Kochi has been cancelled. I tried to call the Customer Support numbers provided by the airline but i couldn't connect to them. I went to the Kolkata Airport counter of Spice jet and enquired about the cancellation of the ticket and enquired about the confirmation of the Kochi - Kolkata flight. The representtaive informed that as of date the flight is operational and can't be confirmed. On hearing so and the situation of Spice jet flights i cancelled both the onward and return flights. I got a refund of Rs 20,425 for cancelling the tickets. I had to book Indigo flights at Rs. 46,974 . I had requested Spicejet to buy seperate ticket for me or pay me the additional amount of Rs. 28000 including transpotation charges for booking the Indigo ticket at the last moment
Anjani TummalaPosted On: 2015-01-17 13:21:47
Mohit KhandelwalPosted On: 2015-01-16 17:33:11
Mobile Number : 8013380872, 7278392406 My main A/c balance is getting deducted as and when i am recharging, be it of Minimum top-up of Rs 10/-, and making my balance below Rs. 1 /-. When i am going to register my complaint via 198 (Customer Helpline No.) they are asking me to wait and after few seconds they cut the line. This has happened for many number of times. Now I am really fetup with this nuisance. This is not only happening with my number but with other numbers also which i and my brothers are using. Please take necessary action and sort out this problem.
Goutam KonarPosted On: 2015-01-16 15:47:40
booked to and fro ticket bearing PNR NO TE685E on dated TUE 02 SEP, 2014 cancelled by spicejet received message on 24/12/2014 than I opted for refund but till date not received refund. Plz tell what we should do if spicejet fails to refund.if there is govt agency where we should make complaint.
Lawrence GoemsPosted On: 2015-01-14 15:35:05
I have booked two tickets on 25th October 2014 from Kolkata to Bangalore on 10th January 2015 SG529 PNR Y9HPWW. I cancelled the tickets due to on going crisis with spicejet in December on 19th December. I have been regularly calling customer care of make my trip and conferencing with Spicejet customer care. I was told on 2nd January that the amount will be reflecting within 24-48 hours as on 2nd Jan. I have called again today 14th Jan 2015 and was told the same thing by an executive named Pranav who disconnected call. He neither gave me the reference number neither did he connect me to his supervisor or anybody higher. I have not received my refund yet. I am in deep financial crisis as i need money for my mother's treatment. Please assist in getting my refund
Lawrence GomesPosted On: 2015-01-14 15:07:52
I have booked two tickets on 25th October 2014 from Kolkata to Bangalore on 10th January 2015 SG529. I cancelled the tickets due to on going crisis with spicejet in December on 19th December. I have been regularly calling customer care of make my trip and conferencing with Spicejet customer care. I was told on 2nd January that the amount will be reflecting within 24-48 hours as on 2nd Jan. I have called again today 14th Jan 2015 and was told the same thing by an executive named Pranav who disconnected call. He neither gave me the reference number neither did he connect me to his supervisor or anybody higher. I have not received my refund yet. I am in deep financial crisis as i need money for my mother's treatment. Please assist in getting my refund
SaurabhPosted On: 2015-01-14 12:09:59
Hi My PNR no was X5E9HS and my travel date was 24 december 2014. Spice jet cancelled my flight from delhi to lucknow on 14 december due to operational issue. now it is more than a month they still not given the refund. Kindly help. Regards Saurabh 08122567049...
Bhumika MishraPosted On: 2015-01-08 20:17:22
I had booked two AirAsia ticket on 29th of November from Bangalore to Chennai for 20 December. On 4th of December I got a message from the airline stating that the flight went non-operational. On 8th of December Make my trip told me if I will cancel the ticket I will get my whole refund back from the airline so I cancelled the ticket. On 12th December airline people called and said we are joining your flight with the other flight but by that time there was a change in plan so we requested them not to join it and give our money back. later they told us we will get back the money after the date of journey gets over i.e. 20 December but nothing happened and since then we called the airline so many times and the only answer we are getting is WE DONT KNOW MAM WHY IT IS GETTING LATE, if they are only saying this what we are supposed to do then, almost a month is over and we dont have any idea. so many mails we have dropped but we are not getting the answer.
Saravanakrishnan VPosted On: 2015-01-08 18:26:12
I have booked to and fro in spicejet airlines in the month of November itself i booked for travelling on December 17 2014. On the travelling day flight got postponed by 5 hours. Then i reached Bangalore airport by 11.00 am. The spicejet counter has put a board saying spiceject shut down. The employee cancelled the ticket and said the refund is processed but till today i have not received by refund from them. Also because of late intimation and i have to book travel to kolkata same day by another flight which pushed me in financial stress and booked air ticket to Kolkata to and fro for 32,000. I have taken all this money as education loan from bank as i am doing executive program in IIM C.
SANDEEPPosted On: 2015-01-08 17:34:18
Cheated by indigo air lines
KASHYAPPosted On: 2015-01-07 17:26:25
PNR; LBY5YA I HAD MADE A RESERVATION WITH SPICEJET AGAINST WHICH THEY GAVE ME A CONFIRMED PNR TICKET. LATER I CANCELLED THE PNR FOLLOWING THERE DELAYS AND FINANCIAL CRISIS. WHEN I ASKED FOR MY REFUND NOW THEY SAY THAT I WAS NOT HOLDING A CONFIRMED TICKET AND I WAS NOT CHARGED. IHAVE GIVEN THEM A COPY OF MY BANK STATEMENT AND CONFIRMED PNR BUT THEY ARE NOT ACCEPTING IT KINDLY SUGGEST APPROPRIATE ACTION
SHANKAR SHEEPosted On: 2015-01-06 21:53:24
ANJU BANSALPosted On: 2015-01-06 11:46:49
wE HAD BOOKED TIKETS 4 MTHS PRIOR IN SPICEJET FOR OUR RETURN JOURNEY FROM UDAIPUR DELHI KOLKATA. OUR DELHI KOLKATA FLIGHT WAS CANCELLED IN THE LAST MINUTE AND I HAD TO BOOK TIKETS IN INDIGO AT A MUCH HIGHR PRICE AT RS 11900/ PERSON .AS WE WERE 8 OF US WE HAD TO INCUR SEVERE FINANCIAL LOSS FOR NO FAULT OF OURS. OUR TRAVEL DATE WAS 2ND JAN'15
anju bansalPosted On: 2015-01-06 11:39:04
We had booked tickets from Kolkata to Udaipur for the 23/12/14 flight booking ref no :AI/Y2XTZ Kolkata to delhi flight AI 021 DEP 10:00 ARR 12:10 delhi to Udaipur flight AI471 DEP 16:00 ARR 17:10 (layover of 4 hrs ) But our kol del flight was delyayed by 2 hrs and delhi Udaipur was preponed by 2 hrs As we landed in delhi at 14:00 hrs our connecting flight departed without us though our boarding passes had been issued in Kolkata itself. How can a connecting flight depart without passengers when the former flight has not arrived . Due to no fault of ours are reservation at our Udaipur hotel at Hilltop was charged and we incurred a loss of an amount of Rs 20,000 as we reached Udaipur on the 24th dec'14 at 7:00 pm. The mental harassment occurred is unaccountable as there was no one to guide us we had to run around in delhi airport for our luggage. There was no management by air india staff who were very rude and uncooperative. I demand compensation from Air india
neelam sharmaPosted On: 2015-01-06 00:57:35
Costumer name-neelam sharma Pnr nbr-YB2PVD Debit card nbr- 5196200037741088 DOT-2/12/2014 Mumbai to delhi Date of cancellation-30/11/2014 Since we got the ticket cancelled v have been to airpot 5 times from tht stall were v got the ticket booking but the main disappointing thing was when evr I went no one was supporting at all nt evn givn the correct info to me.. they made fool of us evry tm... nd there behaviour was so rude nd annoying they misbehaved with us every time specific name( rayan) he Harrased us like thing nd ill personaly complaining regarding him to ur head office.
NEHA GOELPosted On: 2015-01-04 04:28:13
Dear One and All, THIS EMAIL WAS SENT TO THE NODAL OFFICER @ GO AIR AIRLINES. Dear Mr.Jehagir Mehta Sir with great regret I am writing this email to bring to light the HIGH-HANDEDNESS AND UNPROFESSIONAL BEHAVIOR OF YOUR AIRLINES GROUND STAFF AT THE JAIPUR AIRPORT. I would firstly like to take you through to the situation at hand briefly. Firstly the Bagging Screening Counter was changed at the very last hour, thus causing a lot of chaos and confusion and only a 'SINGLE BELT WAS FUNCTIONAL.' Secondly after the cumbersome Screening of my baggage i was made to wait for almost an hour for my Check-in as again only one counter was operational with barely two staff's, the second counter was opened after almost when half the crowd was filtered away. Also it wasn't notified that the second counter is operational, hence this again led to wastage of time as very few of us knew about it.I was lucky to have reached the second counter with the help of a fellow passenger. Thirdly when i reach
SANTOSH JAINPosted On: 2015-01-03 15:56:07
I had booked three tickets on spicejet flight Delhi to Mumbai for the 21st Dec 2014 (PNR: I46P8C & J1RFML) through make mytrip. I have booked my tickets on April 2014 and for change of destination & date I have approached make my trip in November. They have asked me to do the modification directly with Spicejet. As per their suggestion I have paid additional charges for modifications and booked ticket for 21st Dec & 11th Jan. On 21st Dec family travelled to Mumbai with same ticket with out any problem but now I came to know my kids return ticket was cancelled without any confirmation with me. When I complained to customer support they not ready to listen and they started blaming on me & they were very rude. When I asked why only kids ticket got cancelled and why not wife's ticket then they do not had any answer.when fact is till Dec 22nd ticket was not at all cancelled. when I requested to correct their mistakes they abused me and asked me to buy new tickets.
SANTOSH JAINPosted On: 2015-01-03 15:42:10
I had booked three tickets on spicejet flight Delhi to Mumbai for the 21st Dec 2014 (PNR: I46P8C & J1RFML) through make mytrip. I have booked my tickets on April 2014 and for change of destination & date I have approached make my trip in November. They have asked me to do the modification directly with Spicejet. As per their suggestion I have paid additional charges for modifications and booked ticket on 21st Dec from delhi to Mumbai and return ticket on 11th Jan that is Mumbai to delhi. Airline provided two PNR that is one for my wife and second one for two kids(6 year old & 2 year old). After modifying I have informed make mytrip and as per their suggestion updated in their makemytrip website. On 21st Dec family travelled to Mumbai with same ticket with out any problem but now I came to know my kids return ticket was cancelled. When I contacted MMT(make my trip) they said Spicejet was cancelled the ticket so I approached Spicejet then I came to know on 23rd December make my trip
Sundar PadmanabhanPosted On: 2015-01-03 13:07:44
My Spicejet flight from Bangalore to Mumbai was cancelled on the day of my travel 16Dec. I was informed earlier in the day that my flight would be delayed by an hour. Later when I got to the airport, I was informed that the flight was cancelled. I had to stay over at the airport all night and take an earlier morning flight the next day. I paid much more for the flight ticket and am yet to recieve the refund for my cancelled flight. Seeking compensation for the trouble I had to go through and my losses. *. Had to pay significantly more for my new ticket to mumbai *. I lost one night hotel stay in Mumbai. *. stay all night at the airport for the early morning flight. Truly frustrated, Sundar P
Nikhil AsopaPosted On: 2015-01-02 14:02:54
I was served non veg meal on British Airways flight flying business class hurting my relegious belief. The airline refused to compensate even though they accepted their mistake.
N K ViswanthanPosted On: 2014-12-31 21:54:53
I had booked three tickets on spicejet flight Hyd to Delhi for the 19th of Dec 2014 (PNR: WYJLJD). The airlines tanked and they were cancelling many flights, even on 17th we got no sms or email from the airlines. By 17th, we cancelled spicejet and booked on indigo for the 19th. We had to pay Rs 10,000 more (refund for cancelled tickets was 16678 and the new set was 26922/-). Repeat emails to cust nonrelations & two nodal officers by names of Ms Preetha and Mr Kamal go unanswered. I want spicejet to reimburse the extra we had to shell out for new tickets.
Pooja Lakhanpal SanjeevPosted On: 2014-12-31 13:31:51
Priyanka AgrawalPosted On: 2014-12-31 13:29:22
I had booked a flight from Delhi to Bangalore that will make me reach to Bangalore 90 minutes before my connecting flight to Kochi where I have to attend the wedding of a close friend. SPiceJet has randomly changed the time because of which I have only 30 minutes before the connecting flight time which I think is not enough to go through security check. When I emailed it to SpiceJet saying in case I miss my connecting flight, they will have to recover my cost for the next flight to Kochi, SpiceJet replied back showing no accountability. Now the prices have gone up for other airlines for me to book another ticket from Delhi to Bangalore. I am losing trust in SpiceJet and moreover it is a lot of mental stress and waste of time. I hope someone will do something about it. Next time for sure I will not be booking spicejet.
Ashish KumarPosted On: 2014-12-29 12:18:27
The e-ticket booked is having the same name twice. I didn't entered it twice but the company is showing some log sheet and blaming me that it was all my mistake. Actually that day the site was not responding well due to sale going on. Booking ID: NF2204439007069
saket pandeyPosted On: 2014-12-29 10:04:17
dear sir /madam, 1. pls ref to PNR number HKCWHH BY WHICH I SAKET PANDEY WAS SUPPOSE TO GO AT 6.25 AM AND GET BACK BY 7 .20 PM inspite of cheeking in at 5.24 AM on 24 and getting to ur boarding office at 0600 am i was not allowed to board and was to forced new ticket for 9.50 am flight ( costed me rs 15600 and after that this flight keept on getting late and finally left delhi at 2 pm which made all my interviews null and void, on return on as promised 8.55am flight took of again after 12pm and reached beyond 2 pm again wasted whole day , 2. my point is you have not allowed me even 5 min grace time when u were fully aware at i have cheeked in in time and got delayed only by 4-5 in security cheek u refused and forced me to buy fresh ticket with promise at the time of purchase a ticket that was on 24 at 7 am Fully aware of fog conditions of delhi that aircraft will reach indore before 1am, which was not kept in any way hence i lost chnace of attending interview even after spendin
D.SRIDHARPosted On: 2014-12-28 18:45:19
I HAVE BOOKED 2 TICKETS IN SPICEJET, TO AND FRO FROM MYSORE TO KOLKATA, THE FLIGHT HAD CANCELLED BY SPICE JET ON 10/12/14. PNR No. H9T1XD, ONLY PARTIAL AMOUNT REFUNDED , BALANCE APROX 7000/- STILL NOT REFUNDED HOW I WILL GET BACK.. PLEASE ADVICE AND HELP.
DVLN SastryPosted On: 2014-12-23 19:12:08
Sir, spice jet has cancelled the air servicse on 29th November 2014 from Ahmedabad to Hyderabad SG917 and my trip id is 1411088471. but the fare was not refunded till date. The customer care number is not working, writen mail to the Nodal officer but my efforts are in vain pls help me out
sheenaPosted On: 2014-12-22 20:51:25
i have repeatedly contacted Air Asia for a refund which was adequately promised over the phone several times, its been over a month and still no refund..pls help
Shrushti DeshmukhPosted On: 2014-12-22 12:46:22
I had booked a ticket with spicejet to fly from Mumbai to Rajamundry via Hyderabad on 17th Dec,14. I was going to my native place to attend my cousin wedding, and I was carrying the sarees of the bride. On 17th i came to airport only to find that spice jet flight has been cancelled....I had to go to the wedding anyhow as i was carrying the saree with..i purchased ticket and reached vijaywada and further thereon to my native which costed me a whopping 35000/- instead on Rs.9000 which i had already bought spice jet ticket. If the flights were cancelled spicejet should have atlease send email or sms informing the same ....why did they do the booking when the flights were being cancelled
Mohan KannanthodathPosted On: 2014-12-21 08:43:12
Mr. Venusstarshine PamthiedPosted On: 2014-12-20 21:01:04
I bought a ticket for my niece from spicejet airline on the 8th October 2014, who is scheduled to fly from Chennai to Guwahati on the 22nd December 2014.Her flight is SG 321 with PNR A5B5VP. My booking ref. no is 012803280831 and the amount of money paid for the fare is Rs. 8234.Though the flight has been cancelled by the airline my money has not been refunded till now. Kindly help me to get my money back, and spicejet should be taught a lesson!
John PackiarajPosted On: 2014-12-20 20:45:19
I had booked the ticket (from Chennai to London) through makemytrip in Jet Airways. I started my journey as scheduled (October 22, 2014) from Chennai together with the boarding pass to fly onward from Mumbai to London. I was stopped by the ground staff of jet airways in Mumbai and asked to offload as I was infected with conjunctivitis. Subsequently, I received a mail from makemytrip, to confirm the cancellation of my journey. The physician explained the reason to stop my travel and I agreed too. The ground staff of Jetairways in Mumbai did not even answer me to know if there is return ticket to Chennai. It was painful to know that one of the ground staff challenged me that I can not travel to Chennai. Finally I booked ticket in goindigo and reached Chennai.Next day, I called the customer care of Makemytrip and they promised to give me an alternative ticket to travel on 26/10/14 and promised to get back to me but they never did. I booked a ticket in Qatar Airways and reached London.
VijayaPosted On: 2014-12-18 13:31:14
I have booked on spicejet for the holidays from chennai to varanasi and return for my family of 6 members which has cost a huge amount of Rs 90000 through yatra.com. Now with enquiry from spicejet, they say yatra has to refund the money. Yatra is saying that they didnt yet receive the refund from spicejet. I had to rebook with souring prices recently. What is the status of refund money by spice jet/ yatra? Have anyone got refund? inform atleast it will give hope. I have not received the refund even after 10days of cancellation
Naishal TopiwalaPosted On: 2014-12-17 11:44:34
SpiceJet customer care is inhumane these days in crisis. I am flying in SG 109 from BOM to IXB on 19th december 2014. I have my less than 2 year kid flying along with me. I am trying to reach for cancellation/refund/normally operating status of my flight. All customer care numbers are unreachable and no one is responding on email. Written to Nodal officer as well as Appellate authority of SpiceJet. I am expecting no respponse. i am running out of time because i have to arrange alternate option and it is dangerous with 2 year kid to get in mess. Please help the case.
Anjani Kumar SinghPosted On: 2014-12-17 10:59:52
I had booked a return flight from Bangalore to Goa for travel on 13th Dec. I was given flight to go to Goa on 13th but my return flight was cancelled and i was sent a message just 3 hours prior to the checkin time. I kept trying to reach numbers given in the message for more than 2.5 hours then i was connected to spice jet agent by one of the goibibo agent. Spice jet agent(Anshu) gave me couple of alternate options. He asked me to take a flight after 2 days but i couldn't do that because i had important meeting on 16th Dec. I even asked for connecting flight but agent was offering me to go to delhi on 16th afternoon and stay there and catch another flight to bangalore on 17th Dec and i am sure these kind of offers will not be acceptable for anyone and agent himself accepted that. I requested to connect me to supervisor but agent refused to do that and said he is given instruction not to transfer the call to supervisor. He disconnected the call saying he provided available options.
Roy DsouzaPosted On: 2014-12-16 20:30:07
SpiceJet flight number SG403 on 31-Dec-14 from VTZ to BOM against the PNR ND9LTX has been cancelled by spicejet, it's been 7 days as of today, and I have not yet received my refund. They are not responding to any of my calls. This is the Booking ID NSGND9LTX dated Nov. 13, 2014, 8:18 p.m. from goibibo.com Rs 17,974 is the amount to be refunded. Need help in receiving the refund amount.
Ayush KhetanPosted On: 2014-12-16 11:20:35
I have booked a spicejet flight SG 401 from mumbai to hyderabad. The flight was sheduled to depart on 7:45 am 16th December 2014 but it first got delayed by 2hrs and was scheduled to depart at 10 but after checking in and security the flight was delayed and there was no time given bu the airline as to when the flight will depart. The reason given by the airline manager after 3hours was airline has no money to fuel the aircraft! Then why is this airline even allowed to operate! I missed a very important meeting also i had to cancel my further cancel my hotel bookings. The airline staff was rude and not ready to to give proper information! I want a refund . I want a 100% flight refund and a refund of my return flight fare which i had to cancel,atleast. This is the minimum i expect, because missing that importanr client meeting has hurt my business revenue.
Arpita PaulPosted On: 2014-12-15 20:09:02
I booked spicejet airlines.SG 524 got cancelled i got the message! but no information regarding refund..I want my money back full 100%
S JAYARAMANPosted On: 2014-12-15 12:26:20
I had booked for Spicejet flight for 19th December 2014 SG 443 vide PNR no, IYSPRA. RECEIVED AN SMS ON 12 DECEMBER 2014 THAT THE FLIGHT HAS BEEN CANCELLED AND REQUESTED TO CALL ON 09871803333 AND 9654003333. BUT BOTH THESE NUMBERS ARE NEITHER IN EXISTENCE OR REACHABLE. THIS IS NOTHING SHORT OF CHEATING.
SANDEEP BISHTPosted On: 2014-12-14 21:35:36
I BOOKED A TICKET IN SPICEJET AIRLINE FROM DELHI TO GUWAHATI ON 19 DECEMBER 2014. THE FLIGHT GOT CANCELLED AND THE SPICEJET HAVE NOT PROVIDING NO ALTERNATE FLIGHT. I HAVE A HUGE LOSS IF I COULD NOT GET A FLIGHT ON THAT DAY.
Arun ChaudharyPosted On: 2014-12-14 10:33:49
I had booked ticket for myself & my wife - booking date - 27 August from Mumbai to Port Blair for travel date of 8 Dec 2014. Following are detail: PNR: ZBJDXQ Name: Arun Chaudhary & Jyoti Chaudhary Date of Travel: 8th Dec 2014 Booking Date: 27th Aug, 2014 On 4th Dec i had been informed by Spicejet via sms & mail that flight from Mumbai to Port Blair (Via Chennai) had been cancelled & spicejet suggested for alternate flight to book. Subsequently I checked with SpiceJet customer care, there were no alternate flight available to Portblair on either 7th Dec., 8th Dec or 9th December. In such situation as my plan for travel to Port Blair was fixed, I cancelled the spicejet ticket & had to book flight from another airline (GoAir) & Paid Rs.20,000 (Spicejet Ticket Price: Rs.12000, GoAir Ticket Price: Rs. 32000) more for the same ticket. I request to compensate me for the heavy price i paid for booking on another airline at last moment due to last moment cancellation by SpiceJet.
Rashmi NairPosted On: 2014-12-13 12:03:35
PNR -C4KSTC, had booked a round trip cochin to Delhi on 20/12/14 and return on 3/01/15. Upon logging to print ticket I see the alert on cancellation of my connecting flight from Hyderabad to Delhi (SG 108), despite repeated query mails and phone calls I've not been able to reach them except for automated mails asking me to rebook on my own!! I believe the airline is responsible to make alternate arrangements in case of cancellations of flight or atleast reimburse the fare amount. Please Help Urgently since I have exactly 7 days remaining
ASHUTOSH ARORAPosted On: 2014-12-10 16:30:39
Tickets booked well in advance for 3 persons for Rs 20K with Spicejet. Suddenly they cancel the flight and I am forced to buy tickets from an alternate flight for Rs 30.5K. Difference of Rs 10.5K must be reimbursed by Spicejet.
Aditya AghiPosted On: 2014-12-10 13:55:45
I have booked spice jet ticket from Hyderabad to chandigarh for 24th december 2014 on 14th November 2014. On 12th december 2014, I have recieved the message that my flight has been cancelled. Since then I have been trying hard to reach the customer care but no response. Please help.
Samir BihariPosted On: 2014-12-09 13:09:32
I have earlier booked a flight from Visakhapatnam - Bangalore for 13th December on 28th November . Confirmation Number (PNR): D88RKG. But yesterday I got a mail mentioning that flight has been cancelled and call customer care for getting re-booked on an alternate flight . I have been calling since yesterday but I am not getting any response . Every time its not getting connected and also if sometime its getting connected then I am being put on hold for endless time without getting any response. Now I frustrated and disgusted with the service which have been provided by spicejet to me .Can you please look into this on URGENT basis and let me know how to proceed with this situation and let me know how you can accommodate me to reach bangalore on 13th Dec ?? This is the mail which i have sent to Spicejet . But since last 6 days they are not responding and not even i can reach their contact numbers given in the ticket. Can you please help me in getting justice.
BalajiPosted On: 2014-12-08 10:00:05
I booked flights through Kingfisher airlines in 2012 round the trip from kochi - Lakshadweep. which costed me around 40000INR. I was given a call on last muinute that our flight was cancelled and when we requested them to book with a different airline they refused. They haven't refunded my money yet, I have been calling and emailing them still no response.
PINAKI KUMAR GHOSHPosted On: 2014-12-03 13:45:59
On 21.052014 I had purchased air ticket for flight no AI773 for return journey for my daughter Debopriya Ghosh &son in law Tanay Talukder fortheir return journey from KOLKATA to MUMBAI on 27thAUG14 at 19.40 (Ticket no 098-5224880752&0985224880753) and for onward journey from MUMBAI to FRANKFURT(FRA) on 28thAUG14 at 3.00 by flight no LH-757 (2207433095697&2207433095698) and further journey to DALLAS(DFW) by flt no LH-438.. AI rescheduled flt AI773 ,passengers had requested AI authority to make necessary arrangement to enable them to board said LH-757 from MUMBAI but no response from AI authority .Finding no other alternative I have purchased air ticket from SPICE JET LTD at a cost of RS 21110/ and asked for reimbursement of difference of fare from AIR INDIA Several correspondences were made with them but no result .Ai authority has agreed to refund only full fare of Rs9114/ against my demand of Rs21110/. I feel as a national carrier they can not cause of my agony as well
Charles Cheng Meo HuangPosted On: 2014-11-29 17:46:05
Due to China Eastern airlines flight delay from kolkata, India on the 5 July for 3 hours, my connecting flight at Kunming airport was missed due to the airlines fault. My itinerary was from Kolkata to Taiwan via Kunming on the 5 July and then from Taiwan to Shanghai on the 13 July. As there was no connecting flight on the 5 July to Taiwan, the airlines had to put me up at a hotel and I had to stay put at the hotel at Kunming for more than 24 hours. As a result, the China custom did not grant me the 24 hours temporary entry permit and had my China visa stamped which was meant for my travel from Taiwan to Shanghai on the 13 July.This restricted my travel to Shanghai on the 13 July and as a result I had to stay back in Taiwan and rescheduled my flight from Taiwan to Kolkata. I am seeking compensation on the followings: 1. The airfare paid by me for the destination not traveled from Taiwan to Shanghai and from Shanghai to Kunming and 2. The cost of the china visa.
waseemPosted On: 2014-11-28 12:16:56
Sir i have booked ticket from spicejet on 27 nov 14 from chennai to srinagar but i have not got any confirmation message.plz send itenerary .my dob31 mar 1986
T.K. Padmanabhan NairPosted On: 2014-11-25 13:17:25
Dear Sir I booked an Air India Express ticket a couple of days ago for myself and my wife. Unfortuntely once booked I realised that both are coming on one PNR and in case of any change I may have to make on one, I might end up losing on both. Since there is not advantage or concessions given for booking two together, I thought it was not fair that this comes with one PNR. So contacted Air india Express and asked them to help and they said I will have to cancel which will make me to lose 35% of the basic rate. This i feel is rather rude and absurd. I wish the consumer protection to step in and assist with redressal of this undue pressure put on to me. Hope to hear from you instantly. Regards Padmanabhan Nair
Dewraj SitpalPosted On: 2014-11-25 11:16:31
1. I booked ticket on 04 Oct 2014 as per following details:-(a) Passenger name: Vikramraj Sitpal (b) Mobile no.:8124492804 (c) mail: firstname.lastname@example.org (d) Indigo flight no.: 6E- 432 (e) Airline PNR no.:M37P3V (f) From: Chennai (g)To: Mumbai (h)Travel date: 06 Oct 2014 (i)Yatra Booking Reference no.:04101457614 (j)Fare: Rs. 9960/- 2. Immediately after booking I realised that the journey can be performed by availing concessional fare of Armed Forces as I am serving Indian Air Force officer. I tried booking the concessional ticket twice before cancelling the full fare ticket already booked. The site displayed that the passenger details can not be changed. Hence, I cancelled the full fare ticket and then booked concessional fare ticket vide airline booking reference no. W4M3MV by paying fare of Rs. 6310/-. My son travelled on this concessional ticket in the same flight. The refund of Rs 9960- Rs 1500 is still awaited.Only Rs 234 has been refunded.
Abhishek GoswamiPosted On: 2014-11-08 23:41:06
This is agaings Makemy trip online site. I booked a ticket on 21st october from the site for 25thoctober evening from PUNE to Kolkata with booking id NF2201338237983. For some reasons i had to cancel the booking a sum of 7800 rs was cut as cancellation fees. Their customer support service didnt pick up any of my calls later on they replied to my mails. They mentioned they will refund me the rest of the amount am supposed to get which is RS.5713 by 6th of november. But am yet to receive that amount. so please look into this matter. Thank you
Lakshmi RameshPosted On: 2014-10-31 17:28:26
I booked three tickets from WWW.flywidus.com, the transaction shows successful, but ticket was generated, as per CC of Flywidus, the rate was revised within seconds, so ticket won't be delivered, but the amount will be refunded.Payment ID: 12648616. The amount is not credited to my till date, it was done on 27th Oct.
Mrs Pratima GaneriwalaPosted On: 2014-10-29 12:35:55
I travelled to new York on 7th august 2014 from kolkata in Emirates (business class and wheel chair). Both my baggages were delayed by 3 days due to which I had to face so many trouble in USA. All necessary complaints had been done in writing to Emirates. I got few responses earlier but from 25 days no response from there side for the compensation. I have suffered loses of Rs 5 lacs and above (not to mention by mental and physical loss). This is the 1st time I am complaining in consumer forum so I don't know the actual procedure. All necessary proofs and documents are with me and I want my expenses and losses back. Kindly help and guide me regarding this. Regards and thanks, Pratima Ganeriwala
GR SINGAlPosted On: 2014-10-18 11:27:10
I am not getting my refund from the easygotrip booking portal inspire of receiving a message from them. message received from easygotrip: Dear Sir As per your mail we checked with your amount the amount has been captured ticket not Generated . and as per your mail and telephonic conversation your amount of Rs 12600/- will be Refunded to your Account has per Bank procedure for which it may take 72 hours to get in your account. Please Note that your Easygotrip Refund Ref No. is B-279. I have send 2 email reminder and try to contact on their help line number (08080144002), but no response. Pl help me.
Hameedullah MaraziPosted On: 2014-10-14 19:11:22
.I had my Train Reservation from Rampur to Jammu on 14th October 2014 but the train 13151 Jammu Tawi Express which was running 7 hours beyond schedule .My Air Flight from Jammu PNR .1A..4SESH8 Air India AI 821 Arrival time 14 PM on 14th October .I had no alternative but to get my Air Ticket cancelled because I was sure not to reach to Jammu before 1PM on 14th October .But my agent tells me that the cancellation charges are Rupees 1800 .How the customers are being taken far granted by the Air.Lines and their agents.If Jammu Srinagar road remains closed for a single day ,they charge any amount they like for the air tickets and when I have a genuine reason to cancell my ticket even 24 hours before ,I am still asked to pay about half of the price of the air ticket as cancellation charges .Is there no consumer protection for the people who opt to travel by air ?Please look into the matter and do justice to me in this matter .
CHANCHAL AGGARWALPosted On: 2014-10-09 13:25:26
Complaint agst Spicejet: Customer Relation Unique no Cr/318762/2014 I Chanchal Aggarwal booked roud trip from Delhi-Dharamshala on 02.09.14 in the name of Chanchal Aggarwal & Nishtha Aggarwal for the journey from 23.06.14 to 27.06.14 on sale. An amount of Rs 4202 was debited from my ICICI ank vide ref no 000641599067. Immediately after payment the session was out. When I contacted spicejet for itinerary they informed me that my booking is not confirmed and money was refunded to my account. Now I cannot got booking for that amount paid earlier. When I gone through their systems & procedure tere they has mentioned that on making the payment the itinerary will be sent to your mail. The transaction was completed and I want my ticket confirmation for that trip. I wrote severally to their customer care & ombudsman but they are salient regarding the procedures. please help me out and provide me compensation in case of their failure to provide the booking. With Regards CA Chanchal Aggarwal Mob 9999413513
shah manojPosted On: 2014-10-08 21:45:05
From : Manoj B. Shah, Plot No. 842/2, Sector 7C, Gandhinagar-382 007, Date : 4-9-2014. Contact No. 079-23227484 9724715965 To, Customer Care Officer, Lufthansa International Airlines, Chhatrapati Shivaji International Airport, Mumbai. Sub :- Loss of 2 luggage during transit from Mumbai to Canada. Air Ticket No. 220-5227538319 (Xerox copy enclosed) Name of passenger : Swar Shah Respected Sir, My son, Swar Shah had travelled from Mumbai to Frankfurt – London – Torrento on dtd. 2/09/2014 and he had handed over his 2 luggage to Lufthansa International Airlines and they promised to deliver the same at Torrento (Canada) Airport. But on reaching the destination, my son has not received his luggage. He had lodged a complaint with Torrento Airport (Air Canada Office) vide Complaint No. YY2AC42662. But he received one luggage after six days in a broken condition with many items missing. The reference No. of my complaint lod
chanchal bhattacharyaPosted On: 2014-10-05 18:22:51
My baggage was misplaced by Indigo airlines, even after several complaints they have not given any explanation verbally or by mail.I have demanded ticket refund because of the harassment and several hours delay in getting my baggage, no response as such. Chanchal Bhattacharya Dt: 29.09.2014 BLR-BBI 6E 491 Seat: 11C Tracer File No: BBI/6E/491 PNR: ZBIWRQ Main Luggage: SEQ-0019 case reference number is CRN-276899-H2R4H5
Nitin ChandPosted On: 2014-10-04 12:12:42
TO JET AIRLINE - I had booked the return tickets to travel from Pune to Dehradun on 26/07/2014, (Trip ID - 14072611680), well in advance, considering your discounted schemes at that time, travel dates being 23rd Dec, 2014 (onward) and 3rd Jan, 2015 (return). The details are furnished as below: Onward Journey (23rd December, 2014) Boarding from Pune at - 15:15 and alighting at Delhi at 17:30 LAYOVER :40 minutes Boarding from Delhi at 18:10 and alighting at Dehradun at 19:05 Return Journey (3rd January, 2015) Boarding from Dehradun at 15:45 and alighting at delhi at 16:35 LAYOVER: 40 minutes Boarding from Delhi at 17:15 and alighting at Pune at 19:15 The total cost of the journey came out to be Rs. 22,905, which was immediately paid through my net banking account. On 11/08/2014 a SMS from your side informs me that the DEL-DED segment had been cancelled. The message read as follows: "Trip ID 14072611680 Your DEL-DED segment has been cancelled: PNR Y4K7CF, flight s2-363...
MONALISA BHAKATPosted On: 2014-10-02 13:17:52
sir, Myself Monalisa Bhakat ,wants to say I have cancelled my indigo flight reservation ticket on 15.09.14 having the details: PNR No- BEYKWR DOJ-01.10.14 From -Srinagar to Jammu But I have not got my balance return but when I contacted the customer care number they are saying that we have already processed your balance on your account. For this I am attaching the details of my Ticket as well as my Bank Updated PassBook to them. But they claimed that they have sent money. But my bank details did not show that. So kindly look after this matter & help me to get my money. Regards, Monalisa Bhakat Mo-08420734161 Emailemail@example.com
kumar adityaPosted On: 2014-10-01 14:24:56
i booked ticket from air india on 1/10/2014 ticket was not booked but they deducted my 40000Rs .when called on the number given on their website they kept me on hold for about 1 hr and did not give satisfactory answer they told me that my money will be refunded within 48 hrs but they were not ready to give surity for ticket at that time.irequested to block the ticket till then.but they denied.i want to complain that why they can keep money with them when there is no surity from there side .it is a big amount how can any one book other ticket without money.
Manav JollyPosted On: 2014-09-27 23:42:02
We had flight bookings on Spicejet for Srinagar, for 2nd October and return on 8th October. After the DGCA directives we got the tickets cancelled. But, the refund issued to us is only 40% of the amount paid initially for the tickets. This is highly unfair on the behalf of spice jet as the directions state that no cancellation should he charged for passengers who wish yo cancel their trip. Also, we have 2 small kids and its very unlikely for us to travel with them with the risk of an epidemic outbreak.
Oinam Nandakeshwar SinghPosted On: 2014-09-18 23:16:27
On the 8th Sept., 2014 I booked a flight ticket online through makemytrip.com for a round trip journey on the 19th Sept. from Imphal to Guwahati and from Guwahati to Imphal on the 21st Sept. But, I requested to cancel the flight on the 21st Sept. and on the 17th Sept. I got an email for the confirmation of my cancellation. I had doubt that the company cancelled both the flights, so I made an enquiry and one customer executive told me that only the flight for the 21st Sept. has been cancelled. Again on the 18th Sept. I got an email informing that both the flights have been cancelled and for that I have been charged as penalty a sum of Rs. 3500 out of Rs. 5872 which I paid through netbanking while I booked the flights. So, my request is that makemytrip.com makes me a problem, the company had cancelled my flight which do not want to cancel. For this the company has to pay compensation to me. Please help me in this regard.
Tirtha Kalyan BhattacharyaPosted On: 2014-09-10 23:16:07
I booked an international flight ticket from www.cleartrip.com on 10 July, 2014. It was an Etihad Airways flight from Kolkata to Manchester and was dated 9 Sep 2014. The Ticket Number is 6075268772399 and the Trip ID as provided by Cleartrip.com is 14071012429. The ticket Cost INR 33,850. I was assured FULL REFUND UPON CANCELLATION by the Cleartrip website, and I hence proceeded to cancel said ticket on 2 Sep 2014. After cancellation, I was sent an email assuring me that my money would be deposited into my account. However, I did not receive any money. Upon calling up Cleartrip Customer Care, I was informed that the ticket I bought was "Not Refundable on Cancellation" and that I was to receive NO MONEY AT ALL. I think this is dishonest because the flight came up in the search which I made specifically for refundable flights, and the fact that the ticket is non-refundable was mentioned nowhere in the website or even in the ticket. I can provide documents. Please Help!
Arnab ChatterjeePosted On: 2014-08-21 14:20:20
This is inform you that on 10th aug I purchased the AIR AISIA ticket as per PNR no. ( R85VFV ) given above and same day I made request for cancellation due to unavoidable reasons . But I was told that the deduction will be huge : Rs. 1740 per passenger against base fare of Rs. 2590 . I paid total 9300 for 3 tickets and refund will be around 3600 , which is a big loss . Most air Asia fliers are from small to middle income families who cannot afford to pay such high cancellation charges . for eg , I will hesitate 100 % to book Air Asia next time now that I know cancellation can be a huge loss . I the airline persists such policy , I can assure you from experience that many budget fliers will avoid the airline once they experience such huge loss . Many may not even write a response like me because they may not be fluent in English , but they will not fly again . AND EVEN AFTER REGISTERING 4 COMPLAINTS ONLINE SINCE 10TH AUG , AIR ASIA AFTER 10 DAYS SENT MAIL THAT THEY WILL NOT REFUND !
CHETAN PAREKHPosted On: 2014-08-18 16:34:00
Convenience fee charged by all airlines is cheating and is not transparent and contest same
PARAG MANGALPosted On: 2014-08-13 16:15:21
I have booked my tickets from Gwalior to Bangalore by Air India. This includes connecting flight (Gwalior to Delhi and Delhi to Bangalore). Gwalior to Delhi flight got cancelled by Air India. When i am asking for compensation they are denying. I have booked flights in higher rates from Gwalior to Bangalore. But they are telling i need to go to Delhi by my own transportation.
shiv Lal meenaPosted On: 2014-07-30 20:27:49
actually I have cancle go air flight ticket on 22.06.2014 flight no g8/394 Jaipur to Mumbai my NPR no.QCPZZ3 Not yet refund my money max.time limit refund 15 days I wait last 30 days but not refund
Abira RoyPosted On: 2014-07-20 07:27:21
I am Flying Returns Member (Membership No: 133445844) from April 2013. It has been almost 1.5 years and still have NOT received the membership card. I had called multiple times also and every time I am told that it will be sent soon. Despite of several calls and emails to Air India, till date no resolution is provided and no one from Air India side seems to have any bottom-line responsibility to resolve such long standing customer issue.
Suryanka KalraPosted On: 2014-07-11 23:32:25
I had booked my cousin ticket with the following details on 14 May 2017 Name of airline- Go Airline Date of travel 9 August 2014 From Delhi to Nagpur Flight no GB 141 Agent booking the flight : Uniglobe Pawansut Travels Booking reference TFS25V Goair cancelled the flight from Delhi to Nagpur. I am offered a full refund however my cousin is arriving from Italy at 2 pm that night and go air was the convenient flight with baggage allowance. Since the cancellation is due to no fault of ours I requested Goair to arrange for the international baggage allowance allowed on your flight for Indigo airlines 5.45 am flight so that i can cancel thr ticket and book that one accordingly.However i have not received any response from Goair. It is highly unprofessional to leave passengers stranded like this. Hence, i request you to register my complaint against Goair
Puja SrivastavaPosted On: 2014-07-09 12:05:09
Hi, The two Kingfisher flights IT205 (12th Jan 2013) and IT214 (20th Jan 2013) got cancelled for which I never got a refund. The entire amount of Rs. 21885 seems to have been forfeited by the Kingfisher Airlines. Please accept my complaint against the Airlines and help me recover my hard-earned money. Thanks and Regards, Puja Srivastava 9871485621
Prashant K GunjanPosted On: 2014-07-03 17:58:07
Hi, This regards to PNR no 8P68KQ, Go Air. On 11th July, I have booked ticket for my relative Vaibhav in Go Airline though your call centre. Travel date was 12th June, from New Delhi to Patna for 5.10 pm flight. While making payment, on your IVR, after completing all proceeds, suddenly get the message that there is technical error. But amount was debited from my SBI Credit Card. Same I have informed to call centre guy. First they asked me to check my bank for the transaction. When checked my bank has confirmed that transaction has happened. My Bank has informed that Go Air has claimed the money on 12th June and transaction no is 044338 and Amount Rs 6501 Same I informed to GO Air customer care desk. and Since than I am doing follow-up with them but they have failed to give any information. I have shared my monthly statement with GO air, and had word with their Floor Manager Mr Amit and Mr. Pravin. and written to there all e-mail id like feedback, refund and nodal officer.
venugopal mkPosted On: 2014-07-03 10:28:37
Subject: cancellation of ticket booked under ref no. 10091311184BFMT through flymantra. TICKETS WERE BOOKED FOR JOURNEY FROM CALICUT TO MUMBAI ON 5TH JANUARY, 2014 FOR THE FOLLOWING: 1. MK VENUGOPAL 2. RADHA KRISHNAN AIRLINE PNR NO. Z1OVO AIR INDIA KINDLY CANCEL THE ABOVE TICKETS AND REFUND THE AMOUNT. ABOVE MSG WAS SENT TO FLYMANTRA ON 24TH DECEMBER 2013 AND TICKETS CANCELLED. DESPITE REPEATED REQUESTS VIA EMAIL AND LETTERS NO REFUND HAS BEEN RECEIVED SO FAR. FLYMANTRA IS NOT RESPONDING ON PHONE ALSO. KINDLY HELP IN GETTING OUR REFUND REGARDS VENUGOPAL
Vaikunth PrabhuPosted On: 2014-07-01 13:30:24
Subject: RE: FLIGHT CANCELLED BY AIR INDIA BUT PENALTY TO PASSENGER TKT.NO.0985267599297 I had booked a ticket from Delhi to Mumbai through IRCTC portal . How ever the flight was cancelled by air india and i had to book another ticket to return to mumbai. Now i have been charged Rs.1829/00 as cancellation charges though it was not my fault that the flight was cancelled. I had approached the Air India counter at delhi. They said i would get full refund and marked the same on my cancelled ticket but from the agent whihc in this case is IRCTC. Now both IRCTC and Air India is playing football with my conplaint and neither is giving the refund. Kindly do the needful
Umang TrivediPosted On: 2014-06-24 23:16:34
Dear Sir/Madam, I would like to lodge a complaint against Indigo Airlines. I had booked 3 tickets and wanted to cancel 1 out of them. When I tried cancelling, all the 3 tickets got cancelled without any warning. When I called call center they told that I should have called the call center for this. However, this is no where mentioned on their website or ticket. Hence, this is hiding crucial information from customer leading to loss. I have lost Rs 19,000 because of this. I request you to kindly help me file a case against Indigo Airlines and get compensated.
Herman NazarethPosted On: 2014-06-24 23:02:45
I boarded a Jet Airways Flt 9W521 on 22/06/14 from Jeddah to Mumbai. During my baggage checkin my baggage allowance was exceeded by 2 kgs (payment token can be provided if required) which I promptly paid. On arrival at Mumbai, after nearly waiting for about an hour after the baggage started arriving on the carousel, there were no signs of my baggage. On checking with the Airline staff at Mumbai, I was only then told that my baggage had not arrived and that it was offloaded at Jeddah prior the plane took off. To add to it there was only one ground staff attending to the passengers whose baggages did not arrive too. As per IATA rules the Airline did not even compensate me to make provisions till I could avail of my belonging in my baggage. The above amounts to deficiency in service and as such I should be adequately compensated, appreciate if you could kindly take up the matter with Jet Airways and keep me advised of the developments. Thanking you in advance.
Rahul TalwarPosted On: 2014-06-23 15:58:22
I am filing this complaint against Kingfisher Airlines. I have booked my return flight from Bangalore - Jammu for 2 passengers date 1st November 2012 under PNR GNONRC And Ticket Numbers are: Ticket No.(s) 0902472856065 0902472968213 Ticket No.(s) 0902472856066 0902472968218 Flight got cancelled by Kingfisher Airlines and no alternate flight was accomodated to us and we have been promised of full refund due to flight non operations. Since then i am following up with the company for my refund on all tickets through phone as well as email( toll free number (1 800 200 9000) and Land Line Number (+91 20 2729 3030)& 07798917590)/ email id's: firstname.lastname@example.org'; email@example.com; firstname.lastname@example.org email@example.com; firstname.lastname@example.org however i have not received my refund yet and moreover i have been paying interest @36% on my credit card swipe for more than 2 years now. Please help me to get my hard earned money refunded to my account. Details of card Swipe: Date - 23/06/2012 :ICICI Bank Credit Card Transaction Reference : 75503722177002104333691for Rs. 21,906.00 Plus travel date change Charges levied on 07/08/2012 @ 1993+1993+950+950= 5886 under ref number 75134832221130112646075 under ICICI Bank Credit card transaction dated : Best regards, Rahul Talwar
chetan jainPosted On: 2014-06-16 12:46:09
Hello,my name is chetan Jain, I travelled from Mumbai to b'lore on 14th may and I received my luggage with broken lock. I complained with spicejet, and I was promised that the luggage will be repaired and returned back in a day or 2. It's been around 4 weeks but I haven't received my luggage. I mailed it to the nodal officer, and there was no reply. I then mailed the appellate officer, and i got a call from spicejet again, I have been told that same company lock is not available and they will return my luggage back without the lock, and they will compensate INR 1000 against the damage. The luggage is a big size hard case AMERICAN TOURISTER make. The luggage will be of no use without the lock. Now the airline is not responding, and they have no other option. my luggage is still with spicejet. Now I know that spicejet will not resolve and return my luggage. i am planning to file a case against spicejet in the consumer court. i hope the problem is resolved soon. Referenceno:CR/297351/2014
Dr. Asit DattaPosted On: 2014-06-13 15:36:36
During my return from USA under a Jet ticket (PNR: EBCZOV). .Because of the sudden cancellation (which was not informed to me, and it was not weather related) of UA 234 (CLE-EWR) on 5th Jan, 2014, United rebooked me at a later flight from CLE to DCA to EWR, and then EWR to BOM on a United flight (UA 48) on 5th Jan, scheduled to depart at 9.15 PM. The flight was cancelled and I had to make my own hotel arrangement at 3 AM and had to get my own transportation to go to the hotel. Following morning, they rebooked me on UA 9742 (EWR-BOM) and AI 776 (BOM-CCU). However, after arriving at BOM, AI denied my reservation, and I had to purchase ticket separately to fly from Mumbai to Kolkata, although I had already ticket for that. I have gone through terrible ordeal in this process and also financial losses. So I claimed full reimbursement of the expenses I had made from Jet Airways, with all documents. They refused to pay. I have been waiting for a long time with no outcome in sight.
Jaswinder Singh PahwaPosted On: 2014-05-17 17:05:24
I traveled from Chandigarh to Mumbai via Jet airways flight 9W467 on 8th March 2014. Reaching mumbai I was told baggage is not traceable but will surely be traced and delivered. I even stated the staff that since there are valuables (jewellery) in make up kit of my wife as we were returning from a family function & was assured that it would be delivered. After few days I simply receive email stating bag is not traceable & are providing me compensation @ rs 450/- kg. It is horrifying that I have lost my valuables from hard earned money & I'm receiving email towards compensation. Please guide me for the same as I want to pursue the matter so that others don't suffer.
Rashmi AgrawalPosted On: 2014-05-13 12:45:16
Jet airways canceeled a flight which I booked 3 months in advace from Raipur - Hyd - Bangalore scheduled at 3:00 pm. They have currently rescheduled it from Raipur - Bombay - Hyderabad - Bangalore at 9:00 AM in morning and a travel time of 9 hours instead of 4 hours. The two options they are offering are 1) Raipur-Bombay-Bangalore at 9:00 AM I can't board that early due to prior commitment 2) refund of original ticket price 3 months ago I either want a refund at current price(so I can make a new booking)/rescheduling with my preferential timings (original booking schedule)irrelevant of the airlines
VanithaPosted On: 2014-05-05 21:12:53
Hello, Greetings .I have been put into a lot of difficulty by Oman Air and hence would like to submit my complaint .I need the format to submit my redressal petition.
Peter GibsonPosted On: 2014-04-18 10:47:24
I was unable to get through on the telephone number provided by Jetairways for customer relations 022 61212300. I was kept waiting for 15 mins in one call and more than 18 mins in another call and never managed to speak to a person. Peter Gibson
SivanandPosted On: 2014-04-08 15:18:10
I have booked the flight ticket online, but that fare was wrongly posted by "easygotrip" people. The money transaction was completed, and deducted from my bank account. Kindly do the needful on refund amount.
MAHABOOBULLA KHANPosted On: 2014-04-05 18:05:23
Had Issued 4 Confirmed Tickets on Saudi Arabian Airline,They Denied Boarding stating Name Format is incorrect
Ajeesh DamodaranPosted On: 2014-03-27 10:21:22
I want to file a complaint against Emirates Airlines for the discomfort caused to me during my flight (Johannesburg-Dubai-Bangalore on 22nd /23rd Feb). The flight was late and I was not informed this in advance, even after knowing 12 hours in advance they were not prepared for the situation. I was forced to wait in Dubai airport for 19hours with only 2 meal vouchers. Hotel/Lounge access was also denied. I was also stuck in Johannesburg airport for 6hours. Staff in Dubai were rude and racially preferring other passengers. I had initially asked for a compensation of 1000 Euros from Emirates which they denied. I want to now file a case and demand 1.5 million INR for the discomfort, harassment, mental agony, physical torture, waste of time and money they caused me. I have back problem and has a disc prolapse surgery in 2007. I wanted to know the procedure to file a case for compensation. Kindly guide me.
T.Unni KrishnanPosted On: 2014-03-24 16:02:41
: Non-Refund of Kingfisher Airlines ticket vide PNR NO :BLXUAA & IQXUXT OF RS 20,935/- reg:- ort Blair Airport for Port Blair to Chennai & Chennai to Port Blair sector on 07th September,2012 & 3rd June,2012 .But on both the days the Flight was not operated .The detail of Ticket are given below: SlN Name of passenger PNR NO Ticket No Date of journey Sector Amount 1. T.Unni Krishnan BLXUAA 0902173080944 07April,2012 IXZ toMAA 4,127/- 2. Yasmeen Razik BLXUAA 0902173080945 07April,2012 IXZ toMAA 4,127/- 3. Aditya Krishnan BLXUAA 0902173080946 07April,2012 IXZ toMAA 300/- 4. T.Unni Krishnan IQXUXT 0902173080948 03June,2012 MAA toIXZ 4,127/- 5 Yasmeen Razik IQXUXT 0902173080949 03June,2012 MAA toIXZ 4,127/- 6. Aditya Krishnan IQXUXT 0902173080950 03June,2012 MAA toIXZ 4,127/- TOTAL 20,935/- Now till date the total Amount of Rs 20,935/-(Rupees Twenty Thousand Nine Hundred Thirty Five Only) was not refunded. I have much urgent of money because my Grand Mother is admitted in the Hospital.
VIKASH KHAREPosted On: 2014-03-24 13:47:44
I made an air india return flight booking from Bom to Blr on 22nd Jan 2014 online. due to some problem ticket was not generated. I was told by the customer care on 25th Feb that the ticket was not booked and I would not be able to travel. I asked to cancel my booking and refund my full amount, which the customer care agreed on phone and suggested to write to e-commerce. Meanwhile I made some alternate arrangements for travel. Next day they sent me a mail stating that the tkt had been confirmed and I asked them to cancel as I would not travel. After a few phone calls and mails exchanged, I got a mail in response to my detailed mail for full refund that it was being processed and the amount would be refunded. After a few days I got only the partial refund instead of full refund. I, then sent a mail asking for reasons, it was not replied. I can forward you all the correspondence if required. Booking details: Web Reference: AIBE11004385 Booking Reference: JHHQM Date: Wed 22Jan 14
Mahender KumarPosted On: 2014-03-19 23:17:27
I had booked Spice Jet ticket from BLR to DEL on Feb 27 for 21.05 Hrs for April 8th flight date; today Mar 19th SpiceJet has written to me stating that "due to the introduction of our new summer schedule" they are changing the flight time to 18.45 Hrs i.e., preponed by 2Hrs and 20 Minutes. I have planned my trip and booked my tickets accordingly, now if i have to cancel and buy tickets on another airline for departure after 21.00 hrs, the tickets are INR 6000 more costly. Questions: (1) What is my rederessal with SpiceJet? Is there a forum like DGCA or Consumer forum that can provide me relief? (2) Can i not get Spice to pay the INR 6000 over and above refunding my full money so i can go and book another ticket in another airline hat is departing after 21:00 hrs? thanks,
Megha KabraPosted On: 2014-03-16 16:53:17
airline company offering discounts on early booking got my interest in booking the tickets online I had booked two tickets on flywidus.com owned by (Seven Seaz Vacations Pvt. Ltd) on 14th march at 5.01pm for 2 passengers on flight 9W-316 and have also received a sms saying my request is confirmed .after 2 hours the same company called me to say flight cannot accomadate u with this low cost after deducting my credit card . they are asking me to pay 5000 extra for the same tickets .they have not even refunded my money . becoz whenever i call them they say this ticket is in refund status. i need help against this please .
Netram SahuPosted On: 2014-03-11 16:30:43
I had booked two confirmed ticket of Airline through Akbar Travel. My flight take off timining was 11 am on 4 dec 2014 and i reached there at 10:00 am around. They booked only one sit and they didn't book sit for second confirmed ticket. At that time they said that they will refund full amount for second ticket. I had claimed for refund amount in Akber travels they told me that i have to submit stamp copy from Airline. Then i visited to airline at myrine drive and they told me that for full refund i have to contact to duty manager and when i visited to domestic airport they told me that i have to contaced to air line costumer service for full refund, then i contacted to air line customer service. But they are saying that i had visited their at 10:19am, so they can't refund full and for this i have to contacted to Akber Travel. Again i contaced to akber travel and they are not refunding full amount withough stamp copy of Airline. I need you help so please help me.
vPosted On: 2014-03-11 15:58:50
Anish K RajPosted On: 2014-03-10 22:57:51
Please help me to take legal action against Lufthansa airlines for delaying my baggage for 5 days. I am sending detailed complaint through your mail.
Swarjit DasPosted On: 2014-02-28 15:14:00
Hi, While booking ticket in Indigo flight, my name was wrongly printed due to my fault- (the surname became wrong). The airline T&C before booking itself says, names cannot be changed. I have written to airline for reconsideration & address the issue as exceptional case since a. the travel is in June and ticket booked now b. within 24hrs of booking we have realized the mistake and raised complain. The mistake is "Swarjit Mazumder" should be "Swarjit Das", surname. Could this be considered under any circumstances. I have some mails records to Indigo and my travel ticket with me. Best Regards Swarjit Das +91 9686655008
Amandeep MainiPosted On: 2014-02-26 20:57:02
I booked a return ticket at www.yatra.com from Delhi to Bhubaneshwar on 22/01/2014 for a charge of Rs. 6181 for journey date 26/02/2014 to 27/02/2014. I got confirmed pnr status of return flight but pnr for onward flight was unconfirmed at that point. I had not been instructed by the company on what should be done if a ticket is unconfirmed on booking. Neither was there any communication that the ticket is still unconfirmed. When I checked my pnr status on 25/02/2104 it was still unconfirmed. I called the customer care helpline and the executive over there said that since your ticket was unconfirmed at that point and due to large fare difference between ticket price and current price they will not confirm my ticket. I had a very important planned engagement in Bhubaneswar for which I booked the tickets well in advance but due to lack of communication from the company I had to suffer mental trauma. I was left with no other option but to cancel my trip. Booking reference# 220114130397
abhishek acharyaPosted On: 2014-02-18 11:12:55
Hi, I had booked indigo flight from Raipur to Bangalore (PNR D1TFTP) in Oct 2013 for three adults and one child. I paid the charges using American express credit card (amount 14000 INR) and using Indigo vouchers (amount 16000 INR). I cancelled one ticket for one passenger from this itinerary (pnr G366PW). At the time of cancelling, I was informed that 6500 INR would be refunded to my credit card account. I followed up on the cancellation in Nov and again in Dec and each time I was promised by call center executive that amount will be refunded soon in my credit card account. On 18th Jan 2014, when I called indigo customer care to follow up on payment, I was informed that there will not be any refund since payment was made using mix of voucher and cash/credit card. This process is quite unreasonable, since I paid about 14k INR using my credit card, the required amount must be refunded. Request you to take up this matter with the Airline.
Sandeep RaghuvanshiPosted On: 2014-02-17 11:06:55
i had traveled on Jet Konnect Flight No 9W 7035 on 22 Dec 2013 from Mumbai (BOM) Bhopal (BHO); along with my wife and daughter for my grandmothers funeral. I had paid an hefty amount of over 40000/- for this tickets as it was important for me to attend the funeral. However, flight got delayed by over 4 hours citing reason as bad weather. Their was no communication made to me informing delay before the actual time of flight departure i.e. 5.30 am in the morning. For the entire 4 hours delay, no one from your staff gave reasonable answers for the delay. In-fact,passengers had to show agitation by gathering around the boarding gate so that jet team could listen to us. Their was no support service offered by Jet staff not to mentioned they being rude I had booked the 5.30 am flight being very costlier so that i could reach in time. Otherwise; i could have booked your alternate flight to indore and reached BPL well before. I am seeking refund of airticket amount.
Vithal G ChapkePosted On: 2014-02-12 15:55:49
I travelled from Sydney to Mumbai via Delhi on 11th Jan 14 by AI 301 flight.( ticket no 0984144698291)one bag did not arrive on belt No 14.I collected the after long waitof 40hrs. When asked for taxi fare they denied my expenses of Rs 1200/ As per Air India baggage delay I should have got compensation of Rs 3000
Vikas DilawariPosted On: 2014-02-12 13:32:09
I had a confirmed airticket for Mum- hyd section and despite being on time I was not issued a boarding flight as the flight was over booked. I had to cancel my entire trip and I was paid a compensation of Rs 3000 as per DGCA guidelines which is not acceptable despite Jet Airways acknowledging its their mistake
PRASAN KUMAR NAYAKPosted On: 2014-02-02 18:18:34
HI, Myself and my wife travelled through Jet Airways in the month of Jan'13 from Mumbai to Bhubaneswar to attend a marriage. After we went out of the Bhubaneswar airport, we noticed in the taxi that one of my bags lock was broken and my Tommy Hilfiger watch, my Kodak camera and my Satya Paul belt was stolen which was in total was for Rs. 25000/- The watch was given to me as a gift by my wife on my marriage and it was brand new hence more than money it had more of emotional values to me. I immediately called up the call centre and informed them of the incident. The person on the phone told me that they will check the CCTV footage and will find out who had done this heinous act. After that I have written almost 25 emails to them but they are just indifferent towards the grievance. They have not even tried to do anything other than just saying a "sorry". They have been simply protecting the culprits and didn't pull up the CCTV recording at all as they knew that will pose them to difficult
RajeshPosted On: 2014-01-31 18:50:14
Booking showed refundable before booking, non-refundable afterwards.. Trip ID: 1312302323 www.cleartrip.com was agent
M. RayPosted On: 2014-01-23 20:45:57
Air ticket when cancelled how many times penalty is charged if a flight is taking break one or two times on the way. I cancelled ticket from kolkata to chandigarh supposed to take break at delhi when cancelled they took penalty 4 times i.e Rs.1800x4=7200 for kolkata to delhi, delhi to chandigarh and the same when back. I cant agree with this because i purchased ticket upto chandigarh why i should give penalty for its taking break. I want to know rules and regulation regarding this. My airticket was of jet airways
sreenadhPosted On: 2014-01-14 19:39:17
This is with reference to the flights cancelled or diverted on 06.01.014 due to bad weather/fog in Delhi. I have my trip scheduled from Hyderabad to Delhi on the same day, but due to bad Weather my flight Indigo - 6E-306 was diverted to land in Ahmadabad. Now during this time we have called Aeroflot and explained them about this, they have asked for the delay certificate and we produced it .We were provided with accommodation for that day by Indigo and were given another flight to reach Delhi next day. Once after reaching Delhi when I tried to meet Aeroflot, None was available to meet in person and when I called they replied me saying we don't have any good "relation" with Indigo so either you ask Indigo to arrange a transport for you or Re book a new flight. I have explained the same to Aeroflot call center and they issued me a Virtual coupon in mail which I cannot understand and none of the Aeroflot ground staff were available to help me. I have lost my total money of around 43000
ArunPosted On: 2014-01-14 16:41:30
I booked a ticket in IndiGo Airlines Booking Reference No U3VLSV. Paid through Net Banking. The amount was debited to my bank account but the ticket has not been issued. Got an indifferent and unprofessional response from the call centre person (Fazal) who refused to issue the ticket despite receiving payment from me nor was he willing to escalate to a superior. I have had problems with IndiGo booking in the past and find it surprising and in contrast to their other services.
Ritesh ParmanandkaPosted On: 2014-01-12 15:27:42
The undersigned, is the member of Kingfisher Airlines.They had frequent flyer programme called King Club.In that we can redeem points for free travels.The membership no.10153415.Suddenly they stopped working from few months.I have more than 50000 points with them.We have requested them to transfer it in my another airlines account or to give cash of it many many times.They r not listing at all.For to accumulate points we have spend money on their airlines.The main office is in Banglore.1 point is equal to Rs1.50/- So,I request u kindly solve my matter as earliest & send the reply
senthil nathanPosted On: 2014-01-03 18:25:16
i have booked a ticket with air asia airlines,i had triple vessel block in my heart and my docter advised me not to travel.on my health ground i request airasia airlines to cancell my ticket .They have cancelled my ticket on my request and sent me advise to avail the cancelled ticket amount by using the user name and password given to me.since iam advised not to travel by my docter i have booked a ticket in my friend who is going travel by air to get credit amount of my cancelled ticket amount.but though i had booked the ticket through my username passward the airasia airlines has not deducted the credit amount and asked to pay the full ticket amount.then i have paid the full amount.now i should get my cancelled ticket amount,i cant travel because of my health condition,airasia airlines asked me to avail the credit amount before 04/01/2014.now i whant solution to get back my cancelled ticket amount.i whant your help in this regard
Navin Kumar GuptaPosted On: 2014-01-01 20:35:44
My expensive items have been stolen from my luggage (which was locked). I have raised complain in the Emirates forum, however they have not given me any solution yet. They were supposed to get back to me in a months time. However it has been 2 months they have not get back to me. I have also sent several reminders (around 5 times) to them but not response from their end. I have raised my complain on 7th November 2013. I did not expect this kind of behaviour from such a reputed aisrlines. Can you please look into this and get my stuffs back from them asap.
Virinder MiyaPosted On: 2013-12-27 12:34:41
Persistant stonewalling or refund on tickets cancelled about 5 months ago, through goibibo.com
Rajeev KapoorPosted On: 2013-12-24 15:20:29
I took a flight from Delhi to Bangalore on 16th December on Go Air Flight G8 115. On reaching Bangalore I found that the Lock on the suitcase was broken and the Suitcase was damaged. Even some of the valuables were missing from the Suitcase.I was promised by Mr. Crooke (Duty Officer) that as per the system of the Go Air they will respond to me within 72 Hours. Today being the 5th day I called up the number given by Mr. Crooke and to my surprise the call was picked up by Ms. Ranjana and was conveyed to me that being today Mr. Crooke is on Sick leave she will get back to me in hours time after checking the status. When I didn’t received any call from Ms Ranjana , I called her up after 3 Hours but to my surprise she said as Mr. Crooke is on Leave and because he was dealing your case , the response will be given by the same person only. I was really surprised with the unprofessional response from Ms. Ranjana because according to me I was dealing with Go Air and not with an Individual.
PANKAJ KUMARPosted On: 2013-12-20 17:46:15
Dear Sir/Madam Re:Refund of Booking ID: NF2204128767799 I have booked a flight from Mumbai to Kolkata through Make My Trip on 3rd of Oct 2013, then followed by two time rescheduling attempt on 17th Oct 2013. which failed , so finally we cancelled the ticket. I have been consistently escalating the issue of refund since Oct 2013 but they are not refunding one transaction of 1250. I have written them several times and called them N no. of times but no response they always tell me that they have already refunded the amount but it has not been credited in my account as on date i.e. why I have attached both the statement my Bank & Credit Card statement were you can verify that they have only credit two transaction and one transaction of 1250 is due I am forwarding the latest Bank account statement and credit card statement were I have received the money. Transaction details are as following: Payment Made 3rd Oct 2013 Make My Trip :6888 (By Central Bank of India Credit Card) 16
Shakti GurhaPosted On: 2013-12-17 13:21:06
Complaint against Expedia India P Limited 22 Floor,Tower 5C,DLF Cyber City,Gurgaon–122001 (travel agent) and Oman Air (the airlines) There was a change of itinerary from airlines side and I had to book another ticket at higher cost. The airlines refused to give full refund and deducted Rs. 3465 as cancellation charges. Difference in ticket cost is Rs. 9,812. Expedia Itinerary Number: 1752508492
Ananjan ChaudhuryPosted On: 2013-12-03 13:34:14
I had booked a two way ticket to Bangkok from Calcutta by Air Asia. I had planned a trip for my family commencing on 6th Dec 2013 and return on 12th Dec 2013. My booking id is D6TVYF. Additional details of the flight are as below Departure: FD 2672 on 6th Dec Arrival: FD 2671 on 12th Dec Attachment: Ticket details Due to unstable and volatile political scenario I requested Air Asia Airline to cancel my bookings and make a refund on humanitarian grounds but in spite of my repeated requests, Air Asia did not bother to even attempt to help leave alone making a refund. International news channels like BBC and CNN are also following the recent developments closely and several tourist advisories have warned tourists regarding present situation that things are turning from worse to worst. Due to such an unfortunate circumstance, I had called the Air Asia customer care center and requested them to help me on humanitarian grounds and cancel and refund my tickets. In spite of calling time and
Anindya SenguptaPosted On: 2013-12-03 12:15:36
Please note that I have purchased an air ticket for my daughter Ms. Suyasha Sengupta by Indigo Airlinesfrom Delhi to Kolkata & back. Booking reference number F36CMX. On November 26, 2013 the date of journey was revised from Dec 7 to Dec 3, an amount of Rs. 3739 was deducted from my credit card ( reference no. 00330756003 dated Nov. 26, Citibank Approval number 515313). At the time of purchase the Customer care executive mentioned that the payment will be updated shortly as there is some issues & he will email the revised ticket. After two time consuming follow up till now the ticket showing payment due. My daughter is travelling alone & will have money to pay. I feel both of us are harassed by the ineptness of Indigo Air Lines & this is not acceptable.
Tushar AgrawalPosted On: 2013-11-19 23:14:30
Sir, the complaint is regarding the Spice Jet flight. They didn't allow me to board the flight scheduled from Delhi to Kathmandu at the time when I was to attend my Diwali festival after such a long period.I travelled all the way from mUMBAI TO DELHI TO BOARD THE FLIGHT BUT They didn't allow me. When i returned home i submitted them the proof of their mistakes after realising which they said sorry & refunded the ticket amount. When i gave them the request for compensation, they just refused each time. The deatails of the complaint & coomunication with the co, has been sent on email@example.com for you reference. Please guide me accordingly & help me for compensation.
prabhat chaturvediPosted On: 2013-11-15 13:26:05
Dear sir a connecting flight was booked from BAGDOGRA airport to Ranchi via kolkata in AI 722 and AI 9785 for 10 October 2013 vide pnr no J5m4q for mrs uzma Prabhat chaturvedi f/32 and miss mantasha Chaturvedi f/6. Earlier a msg was conveyed from Air India at about 1000 hrs on 10 October that flight no AI 722 is delayed by 40 min and rescheduled at 1520hrs in p lace of 1440 hrs. I personally contacted with Bagdogra , Kolkata and Chennai Air India office that “Will it be comfortable for female passenger to complete journey in short time.” They gave me assurances that it’s their duty to give required assistance at Kolkata airport I was in contact with mr David at BAGDOGRA airport of Air India. Flight preceded at 1715 hrs and landed at appx 1810 hrs at kolkata airport before that the connecting flight AI9785 was flew. Where as no support was provided by Air India duty manager Kolkata and build up pressure for cancellation of tkt from Kolkata to Ranchi. Mrs uzma and miss mantasha both wer
SATHISH PRPosted On: 2013-11-08 22:31:59
I HAD A FLIGHT BOOKING IN KINGFISHER AIRLINES ON 15TH NOV 2012 FROM BANGALORE TO SRINAGAR, TICKET COST WAS 8000/-(APPROX). KINGFISHER AIRLINES CANCELLED FLIGHT BECAUSE OF THAT I HAD TO BOOK TICKET IN OTHER AIRLINES BY PAYING RS. 15000/-(APPROX). KINGFISHER AIRLINES NOT YET REFUNDED MY CANCELLED TICKET AMOUNT OR ANY COMPENSATION FOR MY LOSS. HUGE LOSS OF RS. 8000/- AND 15000/- . JUSTICE MAY KINDLY BE ACCORDED TO ME AT THE EARLIEST.
Colonel Rajesh RNPosted On: 2013-11-07 19:13:38
I had booked a ticket through the website of Indigo Airlines and cancelled the same through the same website. I got the report about the cancellation also. When I enquire for my refund, the customer relations state that the ticket has not got cancelled. I have the print of the webpage. How to go about further? Please guide.
Julie CorreiaPosted On: 2013-11-06 13:44:48
I booked two tickets for my parents for 6th Nov from Goa to Mumbai by SpiceJet. I had called the call centre and requested for a wheelchair as my mother is sick. the airline took the request and confirmed. They reached the airport and the airline staff are telling her why you need the wheelchair it is close by. Who the hell are they to decide???????????when I have specifically asked for a wheelchair obviously she would be sick. No one wants a free ride on a wheelchair. I then called the call centre they tell me you need to inform the airhostesses in Mumbai and if there is they will arrange......I want an explanatio from spicejet and a written apology from the airline.
Hirok BhattacharyyaPosted On: 2013-11-01 13:20:11
We had purchased 2 tkts(6 pax) online for the flights to Jammu to kolkata of Kingfisher airlines. But due to sudden stoppage of flights we could not avail the flights and KF has not refunded our money. We had written lot of emails to them and talked over phone but they did not return the money. It is almost more than 1 year have been passed. Kindly guide us how can u help me as a lot of money has been blocked unnecesarily
ashwin joglekarPosted On: 2013-10-22 16:01:37
Ticket for PNR U9F2PT/E1HVHY in name of Vaishali Joglekar for Port Blair – Chennai – Mumbai sector on Spice Jet for 13th November was booked through Sai Ganesh Travels sub agent for HInd Musafir on 26th July Please note for cancellation for this PNR we have been asked to pay/charge INR 2500 by Agent Hind Musafir /Sai Ganesh Travel as “Nominal Cancellation Charges” which is totally unfair on total ticket cost of INR 11000 . I Checked with Spice Jet help desk and there are no charges by SPICE JET for this cancellation and there was no such notice given to us while booking. Spice Jet Help desk is unable to help as they have no control over agents charging such fees Please assist , When contacted there is no positive response from Hind Musafir agency
HARIHARAN SHIVARAJANPosted On: 2013-10-22 10:21:20
I BOOKED AN AIR INDIA FLIGHT TICKET EX-LONDON-MUMBAI FOR TRAVEL ON 28.10.2013 FOR MY DAUGHTER SUKANYA SHIVARAJAN. I HAD TO CANCEL THIS DUE TO CERTAIN CHANGE IN MY DAUGHTER'S PROGRAMME. NOW MAKEMY TRIP INFORMS THIS BOOKING IS NON-REFUNDABLE. REMEMBER AMOUNT SPEND IS Rs.30,077/- AND THEIR ARE SQUARELY PUTTING THE BLAME ON AIRLINES. MAKEYTRIP SHOULD HAVE GIVEN A POP-UP WARNING THAT THE BOOKING IS NON-REFUNDABLE AT THE TIME OF BOOKING ITSELF. THIS IS A DEFICIENCY IN THEIR SERVICE. IT APPEARS THAT AIR-INDIA (GOVT. ENTERPRISE) IS STEALING OUR HARD EARNED MONEY FOR PAYING THE LONG OUTSTANDING DUES OF THEIR EIMPLOYEES. SHAME ON THEM. I ONLY WISH THIS COMPLAINT REACHES MAKEMYTRIP, AIR INDIA AND MINISTRY OF AVIATION AND MY GRIEVANCE IS REDRESSED. KINDLY LET ME KNOW WHETHER I HAVE TO LODGE A SEPARATE COMPLAINT TOO.
SAMEER KUMARPosted On: 2013-10-18 14:02:56
We book an e-ticket from goibibo.com for travelling on 8-Oct-2013 by Air India flight from Delhi to Jabalpur at 12.15PM,the departure time was rescheduled for 1.30pm and we got and SMS from goibibo that "Dear customer,there is a schedule change in your flight AI9617 from DEL to DEL.It will now depart at 1.30pm on 10/08/2013.Tuesday."and the SMS was wrongly written as DEL to DEL (the correct was DEL to JLR) due this wrong SMS security officer did not allow us to enter the terminal and we missed our flight.We have already made a complaint to goibibo and waiting for their response.We had a loss of Rs7800 and booked another ticket which costed Rs13500/=.We missed our important family function at Jabalpur.We request your kind intervention in this regard.our contact details are Sameer Kumar Mob 09650024171,email firstname.lastname@example.org,address Flat301,retech Apartment,Sec-21C,Part-3rd,Faridabad,Haryana,121001, you can visit www.goibibo.com and get contact details of the customer support.
amit chauhanPosted On: 2013-10-18 11:59:39
We are being taking for a ride by the makemytrip people. I had done a booking for kingfisher airlines from Delhi 28th Nov 2012 to Guwahati and return on 3rd dec from Kingfisher through Make My Trip . However 2-3 days before my journey I got the mail stating that flight has been cancelled. I asked for help from Make my trip to arrange trip but they did not help and I had to book my tickets at higher price. I was told that my refund would be there by Dec end 2012. And since then I have been chasing them regarding my refund but all in vain. I have contacted them numerous time but they are not even giving me any answers. I am really frustrated and irritated with their responses. I know the status of Kingfisher airlines.. However it also responsibility of makemyTrip , as the tickets were booked through them… Also I have read that they have started giving refund so when I contacted them after hold of 20 mins or so . My call got disconnected. Not sure what to do ? The details are as follows
Sana MalkaniPosted On: 2013-10-15 11:42:19
Dear Sir/ Madam, More than a year ago we booked tickets of Kingfisher Airlines through Make My Trip. Soon after, Kingfisher Airlines closed down and our flights were cancelled. Ever since, we have been following up with Make My Trip for the refund; but to this date we have not received anything. Recently, I read an article in The Economic Times (dated October 9, 2013) which said that many travel portals including Make My Trip have started issuing refunds to passengers booked on KF Airlines. I immediately called and emailed Make My Trip to check when I would receive my refund but it was all in vain. No indication was given of when the refund would be given or even if it would be given at all. I am writing here as a last resort. We booked 5 tickets amounting to Rs. 30,000 which has been blocked for over a year. Please help us out. Thanks, Sana Malkani
K gowri ShankarPosted On: 2013-10-14 08:21:57
This is Gowri Shankar( Associate Director-HDFC Bank Ltd ) had a painful experience by travelling with your airways.This is the second time it is happening in the past I have lost my connecting train. I would like to take this to social media and consumer forum as Spice jet has taken ride of all the travelers for granted. On 10th Oct I booked my ticket to Hyderabad through makemytrip.com as I need to go for an important business deal for 2 Mn USD FCNR deposit . I booked for SG1261 flight starting from Chennai @ 11 Am And reaches Hyderabad to 12.10 PM. Based on this I booked my return ticket to Chennai by Indigo 6 E 383 as I need to attend an important meeting next day. After 1 hr of booking, I got a message your flight is being reschedule to SG 3309 and will start by 15.25 PM. I was really unhappy and lateron realized the makemytrip is charging higher for SG1261 than the SG 3309 trip. Inspite of knowing the fact that flight is cancelled they are selling the maximum fare tickets. I reached the airport around 2 PM and I waited at the Chennai airport. At around 3.15 pm just 10 min before the right boarding time, they announced that flight is delayed because of late arrival of the incoming flight. At 3.40 PM, they made an announcement for boarding at H4. Then the shocker came that the flight will go via Bangalore. We booked for a non stop flight, without being apologetic, they made just an announcement at the last min. Like me few more passenger fought with the official. The official told that the flight will land hyd by 5.15 PM as it hardly take 20 min to reach Bangalore. He convinced us to board the flight. I boarded the flight and after so many delay the flight took off at 4.30 Pm and reached Bangalore by 5 pm. After reaching Bangalore, they did the transit security check up for 1 hr in the flight. Every passenger got upset and they felt uncomfortable. They took off the flight at around 6 Pm and landed the hyd Airport at 7.10 PM. When I reached the baggage counter it was around 7.20 Pm and by that time they have made announcement for my return flight. I realized I landed hyd to board the return Chennai flight. I went and complained to floor manager – Mr Alphonsa after 20 min of waiting and repeated request to the floor exceutive. He requested to give a written complain. I have given the written complain also no ; 32305. I have not received any mails or apology from you people and I have to raise it up to the consumer forum and airport authority of India for all the inconvenience caused to me. What I Lost ?? 1. Spice jet is very well aware of the problem, but still did all the diversion tactics in the last moment, so that travelers couldn’t say anything about it. 2. Spicejet made as travel in via Bangalore, when we booked for non stop travel. We are charged for non stop travel fare. 3. Spice jet authoirities didn’t even mention about the arrival time of Hyd, they communicated wrongly as 5 .15 PM, if they would have told they truth I would have atleast cancelled my both the tickets and saved some money. 4. I couldn’t attend the meeting as per the scheduled plan. It’s a business loss to me and also to the bank as the deal was post pone after dusara holidays. 5. Its waste of time , money and effort. As I need to again go to Hyderabad because of the delayed effort. 6. More than I underwent a mental agony and torture by spice jet. All spice jet employ kept as in dark with no clarity of communication. 7. I realized that spice jet very well know that the flight has some problem but kept everybody in dark, if they would have initially told about the problem I would have cancelled my trip and saved the money. 8. Apart from mental torture and irritation I have incurred Monetary I have lost Rs 12422. As the business meeting didn’t happen I have to personally incur the loss. Spice Jet Chen - Hyd 5769 Indigo Hyd - Chen 6653 Total Loss 12422 9. I want spicejet to own the responsibility and I want a proper compensation for all the mental torture and every penny loss to me as it was so painful experience for me to digest.
rajeev takyarPosted On: 2013-09-20 09:54:04
sir, i bought a tkt with jetairways in april 2013.with a return booked on 4th of june 2013 i had to leave for paris on 30th of may 2013 .my siter duly called jetairways to cancel the booking since i was entitled to change my date 2 times free of cost .pls find enclosed my tel bill with jets call centre no.my agent in paris made a booking for me on the 2nd of sept 2013 for travel on the 11th of september 2013.i call jetairways callcentre on the 10th of september they tell me my ticket is not valid.since i was a no show on the 4th of june 2013 and that somehow i have used the 2nd part of the ticket(train between bruxelles and paris)even with repeated pleading with them many times they say it is yr fault.i had a business meeting on the 11th of september which i had to cancel out.till today i am stuck in delhi spending money and losing money everyday due to no fault of mine.i have gone to jetairways citycentre 3 times in connaught place they say they r waiting for reply.pls adv me what
kamna kapoorPosted On: 2013-08-24 18:25:49
sir,I have forgottan my shaulin jetconnect flight no.s2 4607 on23 aug.2013my seat no is25D please check and send to my address
Rajiv ThakkarPosted On: 2013-08-12 15:13:26
I had done a booking [PNR HSKTG] for Air India Flight AI661 for Sept 7, 2013 [sector Mumbai Goa, 15:00 hrs] on June 14, 2013. I called the AI customer helpline  for changing the flight from AI661 to AI984 [sector Mumbai Goa, 5:15 hrs Sept 7, 2013]. The Gentleman changed the flight timings as requested and on inquiring did not suggest any additional payment for the change. On July 23, 2013, I was issued new [PNR YSQHS] for Air India Flight AI661 for Sept 7, 2013 [sector Mumbai Goa, 15:00 hrs]. The reason being the ticket was cancelled by Air India for non-payment of penalty charges. On the call on June 14, 2013 I was not informed about any charges and this has been confirmed by Amrinder a supervisor in the call centre at Chennai  that it was a mistake on part of the agent who made the changes on June 14, 2013 that he did not inform. The Airline is blaming the booking agent [Makemytrip] for opting for refund of the ticket instead of open for use
raxit padariyaPosted On: 2013-08-09 21:23:56
This is raxit padariya and rita gurung. We travelling from kathmandu to ahmedabad via delhi on 27th july 2013. when we reached ahmedabad we will not get our luggage , airline people told us that we not have your luggage its missing some were in delhi ,you will get your luggage to you place by tomorrow evening . but i not get my luggage on that date so i call them and ask for my luggage, they told me that we found your luggage and we will send your luggage soon, i wait for another 1 day but still i not get my luggage, so i ask him a compensation for delayed my luggage more then 24 hrs. they people not response any thing , after so many mail from my side they told me that we will not provide you any compensation because u not having any return ticket, your will get delayed luggage compensation only if u have a return ticket, please help me regarding this.
a k guptaPosted On: 2013-07-19 18:04:56
HON'BLE THE PRESIDING OFFICER, 19 JULY 2013 GURGAON DISTRICT CONSUMER DISPUTES REDRESS FORUM, VIKAS SADAN GURGAON – 122002. 0124-2330220 RESPECTED SIR, SUB: DAMAGE OF OUR BAG BY KLM ROYAL DUTCH AIRLINES. WE TRAVELLED FROM BARCELONA TO NEW DELHI, VIA AMSTERDAM ON 17 JUNE 2013 BY KLM ROYAL DUTCH AIRLINES FLIGHT KL871 OUR BAG WAS DAMAGED AND WE REPORTED TO AIRLINE WHICH ISSUED THEIR TAG NO. KL 312417 DT. 17 JUNE 2013. (PHOTOCOPY ENCLOSED) WITH LOT OF AGONY WE ARE PAINED TO WRITE THIS COMPLAINT SINCE EVEN AFTER ONE MONTH SAME IS NOT REDRESSED BY KLM ROYAL DUTCH AIRLINES. OUR BAG WAS BRAND NEW, WAS DAMAGED IN FLIGHT KL 871 ON 17-06-13. WE HAVE BEEN TALKING TO 'MS.NISHA' IN THEIR OFFICE WHO IS INSISTING THAT WE ACCEPT IMPROPERLY REPAIRED BAG WHICH CAN NOT BE ACCEPTED. IT IS TORN NEAR WHEEL AND THEY SAY IT IS NOT ' MAJORLY DAMAGE'. WE REQUEST OUR GRIEVANCE BE REDRESSED.
Amit ShresthaPosted On: 2013-07-09 10:54:22
Hello, On June 29 2013, I flew with Spicejet flight SG45 from Delhi to Kathmandu. I checked in my baggage, and was given a baggage tag as well. But when I arrived in Kathmandu, my baggage was missing. I filled a complaint form (Property Irregularity Report), and was told that they would try to trace the baggage and deliver back to me. Today, it has been 9 days already, and I have not heard from Spicejet. I have been calling the ground staffs in Spicejet Kathmandu branch, and emailing the Spicejet Customer Service Delhi. However, none seem to be enthusiast about finding my baggage. I have a Dolpo trekking expedition planned for mid-August, for 2 months. And I had all my camping, trekking gears and expensive camera gears in the baggage. I also paid for the extra 5 kilograms for checked baggage. Clearly, the value of my gears are far greater than what Spicejet compensates according to their policy. I am willing to take legal action against them. Please help me. Amit
Rakesh RaghuvanshiPosted On: 2013-07-07 22:27:22
Sir I booked Jet Airways flight 827/S2-4601 Delhi to Tirupati on 18/02/2013. Jet 827 was delayed because of late arrival of jet 822 from Hyderabad,the incoming flight. Consequently jet 827 arrived late at Hyderabad and without waiting for connecting passengers from delhi by jet 827 the flight S2-4601 left for Tirupati ,leaving us stranded at Hyderabad. The attitude of jet airways staff at Hyderabad was very much indifferent as they were least bothered to help us and were only blaming their counterparts at Delhi instead of endorsing us in the other flight to Tirupati. We contacted Mr.Vishwanath the Jet Airways Airport Manager at Hyderabad .He also expressed least interest to help us reach our destination. I was accompanying my wife. I was shocked and very much disturbed to know from Mr Vishwanath that they can only send us upto Chennai and from Chennai we have to make our own arrangement for our booked destination with jet airways to Tirupati. Sensing inhuman attitude of jet airways w
Manish ShahPosted On: 2013-07-01 14:26:13
My Ticket # 7062873482472 and PNR#6VG6K8. Issuing agent: Akbar Travels . Confirmed Tickets were issued in my name KQ 203 BOM NBO DCKQ*6VG6K8 KQ 510 NBO ACC DCKQ*6VG6K8 I travelled Bombay to Nairobi as per schedule. Airline Staff at Nairobi Airport did not allow me to Board the Aircraft for flight # KQ 510 on 11 Dec, inspite I was holding valid ticket. Your check-In Counter Staff informed my ticket was cancelled.I had planned my meetings with customers in Accra, so I had to purchase Fresh Business Class Ticket. I complained to Akbar Travels (Agent), who wrote letter to Kenya Airlines. Kenya Airlines letter states ”Our investigations confirm that your booking from Nairobi to Accra did get cancelled due to a an unfortunate system glitch.” But they are not ready to refund the Fresh Ticket money collected from me. This is unfair. Please help me in getting refund from Kenya Airways.
Ajay ButiPosted On: 2013-06-22 10:51:30
Jetairways lost my luggage a month ago and is not responding. I had provided them the list of items and can produce all the receipts.
GAURAV GUPTAPosted On: 2013-06-07 18:06:43
DEAR SIR THIS IS REGARDING GO AIR FLIGHT G8 -344 DELHI -MUMBAI DTD 06/06/2013. THE STD FOR THE FLIGHT WAS 22.15 HRS AND A MESSAGE FOR DELAY WAS CONVEYED OF 23.15 AND THEN 00.15. ACTUALLY FLIGHT WAS SENT AT 13.20. DURING THIS PERIOD NOBODY FROM AIRLINES WAS THERE TO ADDRESS CUSTOMERS QUERIES AND WHEN AN ATTENDANT CAME AND CUSTOMERS ASKED FOR FOOD AND COMPLAINT BOOK HE BLUNTLY SAID THAT THEY HAD NO COMPLAINT BOOK AND ALSO REFUSED TO CALL ANY SENIOR MANAGEMENT PERSON I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AS LACK OF SERVICES AND BREACH OF TRUST. KINDLY REFUND OUR ALL FARE OR AT LEAST REPLY WHETHER A PERSON SHUD GO AT 3 AM AT MUMBAI AIRPORT. GAURAV GUPTA PNR G8-L4L7DO 9967739425 -- Gaurav Gupta | General Manager +91-9967739425 Classicmetal09@gmail.com Classic Metal Corporation A-402 Ramji House | Jambhulwadi | Kalbadevi | Mumbai 400 002 T +91 22 2203 7116 | F +91 22 2203 7115 | http://www.classicmetal.in
Anshuman MisriPosted On: 2013-06-05 12:29:18
Hi I had booked a kingfisher flight with PNR: kwsypr.I have not recived any refund till date. I tried calling ,emailing and everything no one will reply please help me. ticket number : 0902473043063 price: 14,881 IssueID : 570024 : deference number : 0900470516315 ticket number : 0902473043063 PNR: kwsypr Thanks, Anshuman 9886883337
Udaykumar NaikPosted On: 2013-05-09 12:19:08
I had a plan to fly to Kathmandu with my family. Before booking flight ticket, I did check instruction of Bureau of Immigration, India under link http://www.immigrationindia.nic.in/Instr_Nepali2.htm. Where in they clearly mentioned all member may not be require passport/voter card. ). However, the other family members must have some proof of their identity with photograph and their relationship as a family viz., CGHS Card, Ration Card, Driving License. Now SpiceJet is not allowing my wife to travel. Then while booking how does booking portal allow to book, at least portal should warn before booking.
Ankur KundariaPosted On: 2013-05-09 10:13:27
harassment by Spicejet staff at Goa Airport while travelling from Goa to Mumbai. they went to Goa to spend some quality time with each other as they were celebrating their wedding anniversary. While travelling from Mumbai to Goa they didn’t had any problem but from Goa to Mumbai when they reached the airport half an hour before the departure time they both were asked for ID card which my father was having but my mother was not having at the time. They requested a lot to allow them as the flight time was nearing and my father was already carrying the I-Card but they didn’t listen and started asking them to go from one counter to another. my Mom and DAD are Senior Citizen even then also they were forced to go from one counter to another because of which they were very frustrated. Later when again request and heated argument they were allowed to go in. But when they reached the Gate the staff over there told them that the Door is closed and nothing can done now with reason as NO SHOW
Farrukh ParvezPosted On: 2013-05-06 11:14:02
We have a situation where we reported on time to the airport got ourselves checked in booked our luggage too and then waithed for the Spice Jet flight 2356 from delhi to allahabad. while we were waiting we saw that the status of the fight was changed to Delayed and the new time was 1500 instead of the scheduled time of 1410 hrs.That is when we decided to have some refreshments and and went to the food court area and at 1440hrs went down to gate No 10 to board the flight only to be informed that the flight had departed and that it was a NO SHOW and our baggage was retunred to us.I asked if tehre wold be any refund and I was informed that since it was case of gate no show there was no question of refund. I was also informed that mandatory announcements were made prior to the flights departure.We then had to purcahse fresh tickets on Go Air to Lucknow for the nest day as the Allahabad flight was full.
Abhishek DubeyPosted On: 2013-05-02 01:24:30
Sir/Madam, I booked flight tickets on Jetconnect website from Ahmedabad to Bhopal through its official website.I provided required details and paid the price but later I found that I was charged for third party insurance per passenger even without asking the consumer while booking.While booking the ticket the website keeps the option "Yes" as preselected on user behalf which is unethical as they presumed the request of service by themselves through this fraudulent manner.This should be addressed as daily thousands of passengers must be suffering because of this and company is making money by such cheap measure. They also charged convenience fees for using website as ode of booking ticket which is outrageous when flight tickets are soaring sky high. Request you to guide me and address my complaint with the company.
SantoshPosted On: 2013-04-27 14:51:42
I had booked a flight ticket online for my cousin in JETKONNECT for an amount of Rs 5653(PNR DCVKNP, PUNE to DEL, 24 Apr 13) The ticket was cancelled ca day prior to journey. Though the cancellation charge was clearly shown as Rs.1820, when added up the amount surprisingly became 3640 ( twice 1820). The airline also added se covenience fee of Rs 105 and Rs 90 as service tax. Thereby deducting an amount of 3835/-. All my effort to contact the call center or nodal officer has been unsuccessful. Nowhere in the fare conditions it is mentioned that only 50% of the refundable amount will be returned., and the rest will go to JET.
Srinivas Vinay NirikhiPosted On: 2013-04-20 02:02:18
I booked the ticket in GO Air airlines and cancelled the same. till date the amount is not refunded and due date is already crossed. PNR # 6DCMA3 PNR#1PPRHD. whenever we call the call center they say send an e-mail to email@example.com. always wrong information has been provided. everytime they say that it will be credited in 7 business days. its more that 15days. They do not respond the call properly and make us on hold for 20-25 minutes.
SHAHAB SHAIKHPosted On: 2013-04-15 12:02:39
CHEATED BY AIR INDIA.I HAVE PURCHASED TICKETS FOR MY COUSINS ON AIR INDIA ON 30 MARCH 2013 THROUGH RIYA TRAVEL & TOURS MUMBAI.AT THE TIME OF PURCHASE I WAS TOLD THE LOWEST FARE AVAILABLE WAS RS 25402/- IN WHICH THERE WERE VERY FEW SEATS LEFT.NO SEATS WERE AVAILABLE IN LOWER CLASS THE FLIGHT WAS FULL. ON 14 APRIL THE FARE AVAILABLE FOR THE SAME DATE AND SECTOR IS RS 23930/- AND SEATS ARE WIDELY AVAILABLE.I MADE A LOSS OF RS 1472/- PER TICKET.CASES LIKE THIS HAVE HAPPENED EARLIER ALSO.WHY?? KINDLY NOTE THESE TICKETS ARE NON REFUNDABLE.SO THE QUESTION OF PASSENGERS ISSUING TICKETS AND CANCELLING THEM LATER DOES NOT ARISE.
Kshemendra GuptePosted On: 2013-03-11 10:29:02
I have booked 3 Tickets from Kingfisher Airlines from Delhi To Mumbai on 19th Sep, 2012, the booking cancelled from Kingfisher Airlines below mail received from Kingfisher Airlines(On Thu, Nov 8, 2012 at 4:55 PM, Kingfisher Airlines
Neha PatwariPosted On: 2013-03-07 22:47:05
Airline: Spicejet Passenger: Neha Raj Patwari, Anish Jindal Date: 19-Jan-2013 From, to: Varanasi to Mumbai Flight: SG 119 PNR: TIJRCL Lost Baggage: SG 0775590393 Description: The bag that went missing contained my bridal attire, brand new expensive sarees and salwar suits, vanity bag, imitation jewellery, gifts, practically everything that I had bought for my wedding. Goods worth over a lac rupees. The compensation offered is merely INR 3000, which I have not received yet. I want a compensation that matches the loss I have incurred. It is not only a great monetary loss but also a huge sentimental assault as the lost luggage contained my wedding attire and my entire trousseau!
shweta kabraPosted On: 2013-02-13 21:07:35
We were travelling by Air India flight no. AI 730 from Guwahati to Calcutta and by AI 618 from Calcutta to Mumbai. We had checked in 3 baggage at Guwahati for through check in but we recieved only two baggages at Mumbai. The Luggage had Essential stuff like toiletries worth 2,000/- and costly things like watches worth 15,000/- , clothes worth 10,000/- , footwear worth 3,000/- , other things worth 5,000/-. The Air India executive is not taking any responsibilities and not giving any compensation till 3 weeks are over. Whereas as per there policy they are suppose to pay Rs 2000/- for immediate requirement like toiletries etc.
AKASH THAKKARPosted On: 2013-02-08 08:57:55
Dear Sir, We have booked the tickets from singapore to mumbai direct flight . but when we got the boarding at that time they changed the flight schedule to singapore - channai- mumbai and for that we had a train to vadodara,gujarat at 5 pm but as the flight was late we were not able to catch the same . we had to take a cab and came to vadodara at the cost of 10,000 rs. kindly grant the compensation for the same . the airlines was AIRINDIA Regards,
DHANANJAY DOIPHODEPosted On: 2013-02-06 19:44:05
DELHI MUMBAI BY AIRINDIA ON 24 MARCH 2 PERSONS AMOUNT DEBITED RS.15323/- INSTEAD OF RS.9002/- Inbox x rachana solanki
ved brat jhaPosted On: 2013-01-07 14:53:07
Hi, I booked a flight for two passengers with Kingisher Airlines from Delhi to Pune for 1st December 2012 which got cancelled due to their airline issues. The total amount to be refunded is INR 9466 which is yet not refunded even after more than 14 business working days as they said. Cancelation notification was received on 20th Nov'12 and refund is still pending. I had a talk with their representative several times and they always grant 14 more days due to some payment gateway closure. My PNR number is DMGQTX and ticket# 0902473094387 . Kindly look into the issue and do the needful as it has been almost two months that my money is not refunded . Prompt action in this regard will be highly appreciated.
ANVARPosted On: 2012-12-30 20:21:15
my parent were to travel from muscat to chennai by air india flight AI908 yesterday(29.12.2012).but due to flight technical error the airline has given accomodation to all the 80 passengers. my parent have also missed the domestic flight in spice jet for chennai to madurai dated today morning. now the airline did not give proper response to the passengers. they are all still in the hotel without knowing the flight to chennai.please advise me to sue against air india for its carelessness and the inconvenience caused to my parent and the all passengers. my old aged parent are in mental depression and they want to sue the airline and get the compensation for the flight delay.please advise me
SWATI CHUGHPosted On: 2012-11-28 23:46:09
I had booked a flight with Kingisher Airlines from Bangalore to Chandigarh for 9th November 2012 and from Chandigarh to Bangalore for 18 November 2012 which got cancelled due to their airline issues. The total amount to be refunded is Rs. (5,409 + 10,085) = Rs. 15,494 which is yet not refunded even after more than 14 business working days as they said. My refund process had started on 30 Oct 2012 but they kept delaying the refund and now their number is not reachable. My PNR num for both the flights are DIDEYQ and OEGXAT. Kindly look into the issue and do the needful as it is almost been a month that my money is not refunded . Prompt action in this regard will be highly appreciated.
Parneet KaurPosted On: 2012-11-28 23:45:15
I booked two Kingfisher flights: 1) 9th November,2012 having PNR number COLYCM and flight fare INR 5409 2) 20th November,2012 having PNR number KGEQDN and flight fare INR 5105 Both the flights were cancelled by Kingfisher in mid-October and I was promised to be refunded full amount within 14 business days. But despite of extensive follow-up on Customer Care,I have still not got the refund. To add to agony,Kingfisher Customer Care number 18002009000 is unavailable now and I am unable to get in touch with any of the representatives. Please do the needful so that I can get my full amount refund of 5409+5105= INR 10514
Shailja RajPosted On: 2012-11-22 22:13:09
Phone:09431171611 Sir, I booked JetLite S24842 flight from Kolkata to Coimbatore on 17th November at 3:55 PM,Airline PNR-BEUNVI.When I reached check-in counter to get the boarding pass,the staff closed the counter and they didnot provided me the Boarding pass.I asked them again & again to provide the same but they refused.When I tried talking to the Airport Officials,they didnot responded me properly and said to take the other flight by paying the full amount,which was of high price.As mentioned,I can check-in 40 minutes before the departure of the flight and I was there on time.Scheduled Departure was 3:55PM & I was at the counter at 3:00PM.According to the rules,I was on the counter 55 minutes before the departure of the flight and they should provide me the Boarding pass.They wasted my time and during this,the flight took-off and I was left with no option rather than taking the other flight.You are requested to look into the matter & allow the compensation. Regards Shailja Raj
Kunj R ShethPosted On: 2012-07-14 17:51:26
I lost my bag while travelling on flight 9W2105 (Jet Airways) on 4th April 2012 from mumbai to bangalore. On arrival at the blore airport, i could not find my baggage. So I filed a complaint for it , I was told that if not found within 14 days it would declared as lost and thus liable for compensation. Since than i have been following up regularly with the baggage dept but they are saying there is no contact number of the claims department. They have just given me one email of claims department where they are not even replying to my mails. There is no person taken responsibility with whom i can speak regarding the claim.It has been more than 3 months since I lost my bag and I am not getting any response from Jet Airways.
ivan coutoPosted On: 2012-06-14 16:56:43
whilst travelling from bangalore to mumbai on GoAir, they have an auction scheme. I bid a Blackberry 8330 for Rs.6000/- because the marked price was mentioned as Rs.12,000/. I was not shown the model despite asking for it. After paying an advance of Rs.500/- was informed dat the model would be available at the airport counter. On approaching the counter, was informed that it would be couriered to me. On receipt I know find that the cell is a very old and outdated model and currently priced at less than Rs.3000, where as I was informed the value at Rs.12,000/-. This is blatant cheating, misinforming and misleading the customer. Please advise action to be taken.
Sundar ParthasarathyPosted On: 2012-06-04 14:15:27
On 2nd June 2010, I travelled from MAA to BOM by Indigo's 6E-432 (Bkg. Ref. IGEDCC). My complaint is that i was charged extra money (Rs 50/-) for issuing a printed ticket. This extra payment was extracted fromPre, as I had booked an e-ticket on the Internet and I needed a printed ticket from the airline's ticket window at the airport - because a printed ticket is needed to be shown as a bonafide travel document to gain entry into the airport. How can the airline charge extra for providing a printed ticket (the travel document) for which they have already collected the fare? Hw can we check this unfair practice and protect the interest of the citizens? Thanking you, Yours Truly Sundar Parthasarathy
Shobhan SenPosted On: 2012-05-21 20:32:42
I traveled by Air India flight no AI9772 from Silchar to Guwahati on 21.5.12 with tickets booked through Yatra.com. In their website the permissible baggage is clearly mentioned as 25 kg which turned out to be 15 kg as per Air India norms in the airport (as communicated by Air India staff). since I was carrying mandatory items I had to pay the excess baggage to the tune of Rs. 2550 extra as I was misled by Yatra.com. I feel cheated since it is the obligation of the booking agent (whoever it may be) to clearly and correctly state the baggage allowance. I therefore seek compensation from Yatra.com. Kindly provide me with the advice to approach the correct appellate for the same. With regards, Shobhan Sen Mobile 94350 75731 firstname.lastname@example.org Guwahati, Assam
sandeepkumarPosted On: 2012-05-11 17:28:23
Name : sandeep kumar Email : email@example.com Phone : 9250037237 Pnr : vf3zcl Feebback type : Complaints Subject : Others Feedback : dear sir/madam, i fly by flight no 6e 177 delhi to mumbai dated 05 may 2012 i also asked to travel agent for vgml meals the agent charges me rs 220/=- i surprised to see your airhostage give me one nut packets which cost as per menu rs 100/= + soft drinks rs 50/= total amount rs 150/= the lady airhostage denied to give any services. you are requsted to retrun rs 70/- it is not a questiong of money this is honesty or dishonesty when i pay rs 220/ why you give us rs 150/= refresment. thanking you, yours faithfully sandeep kumar 9250037237
S Raghavan KadambiPosted On: 2012-05-11 11:57:41
Dear Sir. I wish to introduce myself as S .Raghavan Kadambi who booked a return ticket from Bangalore -New delhi- Bangalore I wish to further state that the booking was made well in in advance onward journey on 14/04/2012 & return journey on 30/04/2012. On 20/03/12,i received a message stating all the bookings have been cancelled ,so as usual I visited the makemy trip office on residency road & complained about the episode,however they were hostile & directed me to contact the customer service toll free no & lodge the complaint for refund.,so Sir I have lodged the complaint on 24/03/2012 & consequently called different persons on tollfree nos but yeilded no result .The trail email is evidently speaking of the inefficiency to resolve the issue.Ultimately,the customer has to face the brunt of makemyyrip mistakes.I am the most aggrieved customer.kindly helpme to file petitiom before consumer court. With regards S Raghavan kadambi 9841493622